Schomp Subaru - Service Center

New clutch for new car I came in with what ended up being a burned out clutch. As I only had my new Subaru six months, Takeshi Hinaro of Shortline Subaru got me back in my c I came in with what ended up being a burned out clutch. As I only had my new Subaru six months, Takeshi Hinaro of Shortline Subaru got me back in my car, problem-free, in just two days. I only had to pay for the rental car which he set me up with right after I dropped off my 2015 WRX for repair. Shortline and its employees know what they're doing and they clearly want to save their customers money. I truly appreciate all their help. More

Nothing short of excellent! The dealership and service folks, especially Takeshi Hirano are all superb. I always feel that my "LULU" (my Legacy's name) and I are well taken care The dealership and service folks, especially Takeshi Hirano are all superb. I always feel that my "LULU" (my Legacy's name) and I are well taken care of. I could not be more pleased about having purchased my beautiful, chai bronze car at Shortline. You will too. More

Quick and convient I live in Aurora so this was a short drive from my house. The service is reasonably priced and of good quality. I feel the service agents are friendl I live in Aurora so this was a short drive from my house. The service is reasonably priced and of good quality. I feel the service agents are friendly and helpful. More

Best dealership I've ever dealt with, highly recommended. I bought Forester at Shortline Subaru a little over month ago. Yesterday, I had a first experience with Service Department. Two thumbs up! despite t I bought Forester at Shortline Subaru a little over month ago. Yesterday, I had a first experience with Service Department. Two thumbs up! despite the fact that my issue was not covered by warranty, their service team proved again that my choice of dealership was one of the best decisions I've ever made in my long life. It was everything you can desire from any service organization: friendly attitude, responsiveness, attention to customer's needs, and high professionalism. Specifically, I want to praise Takeshi Hirano, Cindy Peterson and they manager Garret Nye. I felt like being welcomed and helped by true friends. My deep gratitude also goes to my sales rep Johathan Daiter who oversaw service visit from the beginning to the and, communicate with me about every step and found best solution for the customer (me). Thank you very much, Shortline Team! More

Calysta made my day I'm a female first time car owner and taking my car for serving is not something I look forward to. Working with Calysta changed that for me. She was I'm a female first time car owner and taking my car for serving is not something I look forward to. Working with Calysta changed that for me. She was friendly, approachable, competent and efficient. She had excellent customer service skills and she is smart, she also went above and beyond for me. She accepted honored a coupon from another dealer and figured out the way I could save the most on the servicing. The first thing she did was to check for any safety recalls. I didn't ask her, but she went into the system and saw I had a maintenance check that wasn't entered into my glovebox booklet and she added it. She asked if there was anything that was bothering me and I said the bluetooth, so she found the bluetooth guy to help me (he was great too, his name is Randy). She walked me across the way the other offices and she could have just pointed, again it was the extra mile. She gave me tips on when to come in to avoid long waits. At the end of the service she explained what they did, she was quick but thorough and answered questions that I had about tire pressure in winter. I really felt like I was in good hands and I felt respected by her. On other occasions, not necessarily at Subaru but with cars, I've been talked down to, Calysta simply talked to me like a paying customer. She was bright and cheery and even if it meant driving a little further or paying a little more, I would return to this location to see her. I rarely (if ever) write online reviews, but I wanted to go the extra mile for her because she went the extra mile for me. - Shana More

The sales people are fine. They will remind you of car sales people at most other dealerships (subtly pushy, a little cheesy, and overall not genuine; but not overtly sleazy either). They will make all k sales people at most other dealerships (subtly pushy, a little cheesy, and overall not genuine; but not overtly sleazy either). They will make all kinds of promises about their "terrific service department". They will tell you that "when you buy a car from us, you will always feel well taken care of'. But, alas, that is simply not true. First off: I got a terrible deal on my used Hyundai Santa Fe back in 2005, but that was partially my fault. Basically, I got a great car, at a terrible price... I simply didn't go in "armed" with information and was not prepared for the barrage of information/stimulation and financial mumbo jumbo they threw out. Additionally, I was in a hurry to buy (TIP 1: NEVER, EVER BE IN A HURRY TO BUY. TIP 2: NEVER BUY A CAR DURING YOUR FIRST VISIT TO A DEALER UNLESS YOU'VE COMPLETED ALL OF YOUR RESEARCH IN ADVANCE AND REALLY KNOW WHAT A GOOD DEAL IS). So, yes, I will take some of the blame for my overpriced car, though it would have been nice if they didn't take full advantage of my ignorance. The good news is, my experience in being completely ripped off by them, motivated me to learn the car business. I now drive away with astounding deals!! Anyway.... The real issues with Shortline (if being taken advantage of doesn't turn you off enough), was the service department, or should I call it the LACK OF SERVICE DEPARTMENT. The employees at Shortline have no idea what service is. I have actually read reviews on other sites and had to laugh when one person referred to the Shortline service team as a "bunch of buffoons"! Google the word "buffoons" in conjunction with Shortline and you can also read that review. For the most part, the only time I had to take my car in was for regular service. I had a few minor issues, which were both covered under my OVERPRICED EXTENDED WARRANTY. But, my first recognition of their poor service, was simply watching their representatives deal with angry or misinformed customers. I noticed that each time I went there, at least one, if not two, or three of the service representatives were arguing over the phone or in-person with customers. I always heard things like, "well, it's not my fault and I really don't want to spend time on this." Or, "Well, sir/ma'am, you should have known that when buying the car" or "I know you're irritated, but I can't change what's going on". In short, they are always bickering with customers. The customers seem reasonable and remain calm, but the service people get feisty and angry. As someone who provides good service and really has genuine empathy, I could never understand why Shortline would hire people with little knowledge and short fuses. Then it happened to me. One day my car just wouldn't start. I still had towing under my (overpriced, extended) warranty, so I had it sent to them. When the car arrived, it started just fine (it hadn't started for 2 days and several people, including the tow truck driver had tried to start it). Nonetheless, somehow the car just started when it arrived at the dealer. They called me to come pick it up. When I got there, I asked what might have caused something so strange and the representative literally said, "well, I don't know. How would you expect me to know?" She went on to say, "I told you over the phone that we couldn't re-create the problem." I was stunned, she said it in such a rude manner that I actually laughed---I guess it was a coping skill. I said, "Ok, I wasn't quite sure if you knew the answer, but thought maybe you might have had some experience with something like this and might have had a few ideas?" She said, "Well, no, I don't. That's absurd". Ok... so I could tell she was having a bad day, and most of her attitude had nothing to do with me, but I was expecting more. I asked if I could speak to a manager and she said, "I am the manager". I was shocked. The phone rang and she answered it and within 30 seconds she was yelling at a customer over the phone. No joke--straight up yelling! Another representative touched her on the shoulder and pointed to a sticky note on the computer and all of a sudden the manager stopped yelling and said, "I will have to call you back" and hung up! She could tell I was shocked and proceeded to tell me that I had no idea what dealing with "these customers is like" and she walked away. I looked at the sticky note the other rep had pointed to, and it actually had the word "REMINDERS' in all capital letters and 3 bullet points that said, 1) Say you're sorry 2) Say you understand and 3) Say, unfortunately I can't change the problem.. WHOA.. where is the professionalism in this? You need a sticky note to remind you to be cordial?? And, you have so many problems that you have to train your reps to apologize, be empathetic, and ultimately remove themselves from the situation?? Ok, I"M THINKING SHORTLINE NEEDS TO SIGN THEIR REPS UP FOR SOME CUSTOMER SERVICE 101 OR ACTUALLY CONSIDER HIRING PEOPLE WHO HAVE CUSTOMER SERVICE SKILLS AND ABILITIES. I'm sure they save money on hiring people without experience, or skill, but really???? Cars are expensive. Let's provide some service!! The truth is, my experience with this manager was just icing on the cake. There are so many similar stores that I witnessed each time I went there, that I just had to stop going. Their system is broken. Maybe the environment there is just so bad that it changes people. Maybe these service people used to provide service, but somehow reached a stopping point. Whether it's just bad service reps, or a bad environment that "makes' people bad service reps, it's uncomfortable and unpredictable. In addition to the bad service, their costs are off the chart. More

Shortline is an excellent dealership and I would highly reccomend Shortline! All of the employees are very friendly and professional. The dearlership has a huge inventory and the staff is very knowle reccomend Shortline! All of the employees are very friendly and professional. The dearlership has a huge inventory and the staff is very knowledgeable. I worked with Steve Kohler. He is responsible and he was a pleasure to do business with! More