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Schomp Subaru - Service Center

Denver, CO

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37 Reviews

37 Reviews of Schomp Subaru - Service Center

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January 21, 2020

Oil Change I want today for oil change oil - agent in front so rude - not even willing to help you -I stand outside for 20 mins before anyone talks to me- servic More

by MDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Williams
Jan 21, 2020 -

Schomp Subaru responded

Good afternoon - We would like to start by apologizing for your negative experience at our dealership. We are unable to locate any service records based on this information. Could you please reach out to our service managers (chris.erickson@schomp.com or robert.peloquin@schomp.com) at your earliest opportunity so we can locate your customer records? We would appreciate the opportunity to investigate this & make it right for you. Thank you.

September 10, 2019

After $2,100 repair, I made it 3 miles before breaking down! I waited a month for an appointment. Brought it in and no appointment in the books, but since the car was smoking they agreed to take it in. Was pro More

by Danita
Recommend Dealer
No
Employees Worked With
Don't remember. Employee didn't call me she called my mother (by the way I'm 62)
Sep 19, 2019 -

Schomp Subaru responded

Hi Danita - We sincerely apologize for your experience. Our Service Manager would like to talk to you about how we might be able to help you. We are unable to find your personal records since only your first name is provided here. Please reach out to Chris at chris.erickson@schomp.com to discuss further. We appreciate your feedback and certainly hope to hear from you. Thank you!

June 13, 2019

Certainly not the Shortline customer svc I was accustomed to I went in today for an oil change, for which they were then going to repair the recalls at the same time. Initially, we thought about getting a 4-whee More

by Dissatified longtime Shortline customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Whiteman
Jun 17, 2019 -

Schomp Subaru responded

Please accept our apologies regarding this breakdown in communication. We would have gladly removed the brake flush from the repair order had the technician not already completed the majority of the work by the time we heard back from you to cancel. I understand Mathieu did discount the repair to match the other shop as close as possible. If there is anything else we do for you, please do not hesitate to contact us. Thank you, Schomp Subaru Service

May 23, 2019

They didn't tighten the lug nuts after an inspection Some of this speaks poorly of Subaru. That being said, at 36K I had both control arm bushings replaced at Schomp. Then at 41K I had a bad wheel beari More

by cargostud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Matt Whiteman
May 28, 2019 -

Schomp Subaru responded

Good morning. We are very concerned about what has happened with your vehicle. If you could please provide us with a name & phone number, we would be happy to investigate further into this issue. If you would rather, you can also reach out to our Executive Assistant, Melanie at melanie.carlyon@schomp.com. We look forward to hearing from you.

February 28, 2019

First time oil change turns into a nightmare So first off the dealership went from Shortline to Schomp. I had a first time oil change on a new Subaru outback. I had a sticker on the car sayin More

by WORSE SERVICE experience
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Garrett Nye
Mar 06, 2019 -

Schomp Subaru responded

Hello. Thank you for your feedback. We understand your frustrations and our Service Director, Steven has been trying to reach out to you to make this better. Please let us know if we have the wrong contact information, or feel free to contact social@schomp.com with additional comments. Thank you. - Schomp Subaru

February 24, 2019

Poor customer service to say the least Took our Subaru to this dealership when it was Shortline Subaru and had really good service. The last two service visits were under the new Schomp ow More

by State83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Kiger, Garrett Nye
July 20, 2018

Excellent Nice service and real professional and so patient and answer our questions and even tell us if we have questions after sales,she will happy to help u More

by Fanny83023187
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alice Hausig, Alice Hausig
July 12, 2018

Could have used a little help Shortline gave great service last time I used them 2 years ago. Since then they are under new ownership I would advise finding a new place to get you More

by lxfirebird
Customer Service
Recommend Dealer
No
Employees Worked With
Takashi
February 27, 2018

Aisha in Service /Repair dept. I spoke to Aisha in Service several times,she was so helpful ,pleasant, this is place ill buy my next Subie at, best rep ever. More

by Jennifer L Wend
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aisha
March 27, 2017

Great service department I was traveling from out of town to attend an unexpected funeral and noticed I needed maintenance on my Outback. The folks at Shortline got me in and More

by OKCGUY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept