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37 Reviews of Schomp Subaru - Service Center
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July 07, 2022
After a few bad experiences, I worked with Mike in the express service department and he was amazing! I live an hours drive from the dealership so it’s important that I can have all the issues addressed i express service department and he was amazing! I live an hours drive from the dealership so it’s important that I can have all the issues addressed in the least amount of trips as possible. Mike listened and made every possible accommodation to take care of my car and work with my insane schedule. He made sure I had everything I needed and managed to fit everything I needed into one visit even though he had to work my car into several different departments within the dealership. He worked with Carolyn and she was kind and communicated clearly. After this experience I would send everyone to Schomp. More
by bmcollyard
July 05, 2022
We are very pleased with the service department at Schomp Subaru and Takeshi’s assistance. Subaru and Takeshi’s assistance. More
by dkphegley71
June 03, 2022
Overbearing and doesn’t know what he’s talking about. Dude could use a shower as well. Other staff was much more knowledgeable and able to help me. If they cared about the company, and their reputation, Dude could use a shower as well. Other staff was much more knowledgeable and able to help me. If they cared about the company, and their reputation, they’d get rid of this guy. More
by babsnabs2
Employees Worked With
Ian VanDyke
November 19, 2021
Not at all pleased with service issue response on phone. Will have to visit to speak to a service manager in person, which is difficult to do for a person who can't easily take time off from a job. Phone Will have to visit to speak to a service manager in person, which is difficult to do for a person who can't easily take time off from a job. Phone connection was bad so did not hear name of representative. Seemed obvious this was being read from a script - seems I should have been transferred to a manager. Cannot complete this review since service was not performed. More
by Princess
Employees Worked With
Did not hear name of person since phone connection was bad
September 04, 2021
I initially had some issues scheduling service and tracking down a tire. Both times, the service manager, Jake Daly, reached out and made things right. I trust them taking good care of my dream car! H tracking down a tire. Both times, the service manager, Jake Daly, reached out and made things right. I trust them taking good care of my dream car! He was very patient with me and helped me make my frustrations right. More
by Mado7483
Employees Worked With
Jake Daly
August 29, 2021
Matt helped me with my multiple return service visits after the 60k was done on my Forester and he was very accommodating and professional. He listens to his clients' concerns and makes sure to get the i after the 60k was done on my Forester and he was very accommodating and professional. He listens to his clients' concerns and makes sure to get the issues looked at by the technician right away regardless if it has been weeks since the last major service. He cares about his customers and their safety. He offered to arrange a Lyft ride for me instead of waiting like I usually do. He kept me well informed via text and call while the vehicle was in the shop which I truly appreciated. He is a valuable team member that gives us customers a reason to keep coming back to Schomp Subaru. Thank you Matt for your assistance and wonderful client experience. More
by Monica C
Employees Worked With
Matt Whiteman
August 11, 2021
the service representative was friendly, they care about the service representative was friendly, they care about problems. work hard to fix issues. I would recommend the service department. very well run s the service representative was friendly, they care about problems. work hard to fix issues. I would recommend the service department. very well run service department. More
by bru103
Employees Worked With
Angela Heleman
July 30, 2021
Matt and Carolyn were so kind and professional —— I am so grateful for the help and will definitely be back! Thank you so very much. grateful for the help and will definitely be back! Thank you so very much. More
by Mairead
July 11, 2021
Amanda & Carolyn are simply Awesome!I would recommend Amanda & Carolyn are simply Awesome! I would recommend those two great people to anyone! I have had a great experience each time I taken my vehicle i Amanda & Carolyn are simply Awesome! I would recommend those two great people to anyone! I have had a great experience each time I taken my vehicle in for service! More
by E ward
