Schomp Mazda

Great Experience Nobody enjoys the process of purchasing a vehicle for obvious reasons. I just had my first overall positive car-buying experience and I'm so excited, Nobody enjoys the process of purchasing a vehicle for obvious reasons. I just had my first overall positive car-buying experience and I'm so excited, I felt the need to write a review. Patrick delivered exceptional customer service and was incredibly genuine throughout the process. When I am making large purchases, I will always go with a salesman who isn't throwing the typical pitch at me and who shows true interest in my needs. Job well done! More

Beware of Sales/Finance fraud Absolutely no idea how this company has a 4.9 star overall rating... Went in on a Saturday looking to trade in our Mini Cooper for a used AWD SUV, Absolutely no idea how this company has a 4.9 star overall rating... Went in on a Saturday looking to trade in our Mini Cooper for a used AWD SUV, nothing fancy. We did have a bit of negative equity on our trade in, and were hopeful to get out of that situation. We were recommended to lease a 2016 CX5...test drive went well & with a little $ down, drove off with a 2016 CX5 Touring @ $499 per month & 3 years of no cost maintenance...we were told multiple times we were "good to go". The following week, we get calls from sales & finance that they need more information about our income & credit car payments - we supplied those, and again were "good to go, no problems." Couple more days go by and I get a call from finance to let me know the bank actually couldn't honor the contract that we signed, but the "good news" was that they "called in a favor at the bank" and were able to keep our payments the same at a 84 month purchase...so, $499 for 7 years. Those with half a brain, know that this adds up to nearly $42,000 for a $28,000 car...AND THAT'S AT 0% financing! Not only that, we're instantly put back into a negative equity situation (which we honestly told sales/finance we were trying to get out of). In our original visit, we were told there was a 1% chance of this happening, and the example that was given to us? Finance said it happens when someone loses their job, gets addicted to drugs and starts living in the car. So, finance grossly misrepresented the clause in the contract (which is fraud) and also did not have us sign a spot agreement (which is standard in Colorado giving them the right to do what they did to us). There were also 2 people on the lease, but only 1 of us signed the contract... Upon return to the dealership, finance was ready to get us in to sign a new contract & get us back out the door as quick as possible. We were honest the entire time with them throughout this process, but I guess they did not remember that my fiancé is an attorney...we lit into the finance guy, he had no rebuttal what so ever...let him know we aren't signing a new contract, etc. He didn't even try to negotiate with us to keep the sale, it just "is what it is" and he was ready to let us walk. When we walked down the stairs my fiancé let him know of the fraudulent practices they were using, and he instantly stopped talking to us. He went outside to "look at the car" but we aren't blind...he didn't look at the car, he was outside talking to the manager of that branch...who began scratching his head, wiping his forehead...typical body language of someone who just got caught doing something they shouldn't. The manager came back in to talk with us, tried to smooth the situation over etc. He had no leg to stand on and was clearly not prepared for us to come in there ready to fight back against their shady business processes. He is actually the one that told us about Colorado being a spot agreement state, and when we left him know we didn't sign a spot agreement, he was shocked. We told him how finance represented the lease "fine print", again...he apologized and said that's not how we do things...but...THAT'S LITERALLY HOW THEY DID THINGS. He danced around trying to get us in a lesser 2016 model at a cheaper payment, but at this point there was nothing they could do to turn it into a positive situation. I will never do business with any shortline dealer ever again. To end the situation, they left us outside for about half an hour trying to get our used car from "across the street". Brought it back and they didn't have screws to put our plates back on. The finance guy and manager wanted nothing to do with us and sent some random guy to help the rest of the way. The saddest thing is...they claim to pride themselves on transparency & customer service...repeat customers and word of mouth. They "don't take advantage of people" like other "shady car dealers" is what they preached during the process on our first visit. Don't be a victim. More

Shortline I had a great experience at Shortline Mazda. Thanks Pat and Jason for making it such an easy and fun process leasing my 2016.5 CX-5. I really apprec I had a great experience at Shortline Mazda. Thanks Pat and Jason for making it such an easy and fun process leasing my 2016.5 CX-5. I really appreciate how much you worked with me to make a deal that worked for me. More