Schomp MINI - Service Center

The service department is unlike those at any other dealership in their friendliness and willingness to listen to the customer. It sounds cliche, but you are not just another body that comes through t dealership in their friendliness and willingness to listen to the customer. It sounds cliche, but you are not just another body that comes through the door, but a person with your own concerns and motivations, and the folks at Ralph Schomp treat you as such. Honest answers are given when you pose tough questions, and you never get the sense that you are unwelcome or wasting anyone's time. More

As mentioned in previous message, the service interval appears to not have been re-set, even though you said it was reset. Also, when I got home I checked the oil level to be sure there were no leaks wit appears to not have been re-set, even though you said it was reset. Also, when I got home I checked the oil level to be sure there were no leaks with the oil change. The oil appears very dark, and I wonder if they either forgot to do the oil change or perhaps didn't drain all the old oil before adding new. Wonder if I could drop by in the next week and have these two things checked. Please e-mail stevefuhrman@q.com or call 303/814-2808. Thank you very much. Steve Fuhrman More

Purchased a used Cooper S from another dealer. Brought in for service as the BRAKE light wouldn't turn off. Prior dealer had changed pads and sensor, but didn't reset sensor light. Vehicle was looked over in for service as the BRAKE light wouldn't turn off. Prior dealer had changed pads and sensor, but didn't reset sensor light. Vehicle was looked over in great depth which I appreciate. Great overall service and speed. Communication was great through process. Friendly staff and exceeded our expectations. Thank you for the "tour" of my "new" Cooper S. More

The wife's Mini was running rough at idle. Devin Scott scheduled in the car the morning I called (Friday the 18th). He promptly got me a loaner Mini when I told him that I was on call. He kept me informed scheduled in the car the morning I called (Friday the 18th). He promptly got me a loaner Mini when I told him that I was on call. He kept me informed every step of the way, and told me that the scope conflicted with their diagnosis. He said that they would have to keep the car over the weekend. On Monday the 21st, he said that they thought that the problem was corrected - with a part that varies valves electronically/mechanically. He said that they needed to keep the car one more day to test drive and be assured that the problem was corrected. All of his excellent communication put my mind at ease that they were doing everything possible to find a solution. I picked up the car Tuesday evening the 22nd and was greeted by Andrea who also should be considered a great asset to your company. Your maintenance department is top notch. Vince Quick and I had our usual long conversation. He also always makes my Mini experience truly enjoyable. More

Every time I enter this dealership I am treated with respect and my needs are addressed. I have never felt pressured and have always walked out satisfied. My questions are answered to my satisfaction. respect and my needs are addressed. I have never felt pressured and have always walked out satisfied. My questions are answered to my satisfaction. Their attention to detail is exceptional and they work hard to make sure that when I drive my car out of the dealership everything is in perfect order. More

Everyone was very pleasant and professional as usual. The only thing that bugged me a little bit was that my Mini only has 8,000 miles on it but I was encouraged to rotate the tires and have two flushes The only thing that bugged me a little bit was that my Mini only has 8,000 miles on it but I was encouraged to rotate the tires and have two flushes done. That seemed a little strange. Also these things were not mentioned when I had the car inspected a few days before. More

I had my car towed to Ralph Schomp following a complete engine failure. The service adviser immediately calmed my nerves and assured me that all would be fine and hooked me up with a nice loaner car. A d engine failure. The service adviser immediately calmed my nerves and assured me that all would be fine and hooked me up with a nice loaner car. A day or so later, I received the dreaded call that my engine would have to be replaced. Devin and Ralph Schomp went to bat with MINI on my behalf, attempting to get them to cover a portion of the cost of replacement. No luck with MINI, but Ralph Schomp came through with substantial discounts on the parts and labor. 2 weeks later, my car was ready to roll. When I picked it up, they had COMPLETELY detailed my car! It looked almost as good as new. Devin and the Ralph Schomp team made the best of a really bad situation for me. They are a great team and really do a great job taking care of customers. More

This was my first time at Schomp Mini and I had a great time seeing all of the Mini's there while mine was being worked on. The staff was friendly and courteous and answered all of my many questions. I do time seeing all of the Mini's there while mine was being worked on. The staff was friendly and courteous and answered all of my many questions. I do plan to visit this location again for future maintenance of my car. More

I have given this dealership all 5's due to their great customer service.Every time I go in,I get treated with honesty and respect.I have had other experiences at other dealerships and does not compare to customer service.Every time I go in,I get treated with honesty and respect.I have had other experiences at other dealerships and does not compare to this dealership customer service.I have been treated the right way ever since I purchase my 2011 mini from them.Other dealerships once you buy from them,they forget about treating customers right,I know that for a fact.Very pleased with this dealership so far,I hope they keep up their great service.I will recomend this dealership to everyone I know.KEEP UP THE GOOD WORK. More

I bought a pre-owned '02 MCS hardtop last fall in Grand Junction (closer to where I live). I brought it to Schomp MINI to have your service department look it over. It is in terrific shape for a 9 year o Junction (closer to where I live). I brought it to Schomp MINI to have your service department look it over. It is in terrific shape for a 9 year old car but we're not talking about mere transportation here, we're talking MINI! The one thing I would characterize about the dealership is "enthusiasm". It's contagious. I've spent a good deal of time talking with JD and Al in the Parts department fitting out my car with accessories. While it's true that I've purchased quite a few parts, they've always been friendly and never hesitated to exchange items that I've had second thoughts about (Union Jack mirror covers). Since my car didn't have a service history on it (other than the most basic) I wanted to make sure that it was as sound as it appeared. Devin pointed out all the areas that they'd look at and I've been coming back over the winter to take care of one or two minor fixes at a time. I really appreciate the attention that Kevin (mechanic) has given the car. He doesn't just "remove and replace", he actually fixed my rear window washer. It may seem silly to drive 270 miles to have my car serviced at a MINI dealer as it's nine years old and out of warranty, but these cars are for enthusiasts and it's obvious that everyone I've encountered who works there thinks the way I do. They hooked me up with 5280MINI.org and I've already been on a rally. It's been a great experience and I'm looking forward to working with Schomp for years to come. P.S. My wife thinks she'd look good in a Countryman or a convertible! More