Schomp MINI - Service Center

RALPH SCHOPM! YOU SOLD ME A DEFECTIVE VEHICLE! You sold me a 2012 Countryman Mini just over a year ago. I has done NOTHING but cause me trouble. It has been in your shop 5 times. 5 TIMES IN ONE YEA You sold me a 2012 Countryman Mini just over a year ago. I has done NOTHING but cause me trouble. It has been in your shop 5 times. 5 TIMES IN ONE YEAR! and because it is the WORSE car I have ever purchased. IT HAS TO GO BACK. The "ENGINE MALFUNCTION" light is now on. WONDERFUL! If it isn't one thing it's another with this car. For a company the "CLAIMS" to care about the cars they sell. RALPH SCHOPM! YOU SOLD ME A DEFECTIVE VEHICLE! You need to make this right! I am the one paying for this and it isn't right! More

Communication please? I wish I had something good to say, but the service department didn't give me anything positive to go off. Keeping it short: poor communication skills I wish I had something good to say, but the service department didn't give me anything positive to go off. Keeping it short: poor communication skills, took way longer then it should have, made everything harder then it ever should have been. Even talked to service manager and the situation did not improve. I'm shocked they are authorized to work on MINI's with that level of service. More

Matt Tewmey provided great customer service After my 3rd trip to the service department for a lightbulb malfunction in less then a week, I was extremely frustrated. Instead of getting to the bo After my 3rd trip to the service department for a lightbulb malfunction in less then a week, I was extremely frustrated. Instead of getting to the bottom of the issue they were just changing the bulb. I was driving back and forth and planting myself in the waiting room over and over. I was explaining to the lady who was checking me out that there was more to the issue, because it kept happening and that i would really appreciate not making a 4th visit in a week for the same issue when Matt Tewmey overheard my frustration and took leadership and ownership of the issue. Wow! he listened and took the time to help rather then just offer a band-aid approach. He listened asked questions and confirmed my issue and concern.... Are you listening Schomp management this guy is a big asset to your team. Tonight my review would have been a 1 star but after I talked with Matt I give him a 5 star perfect rating for perfect customer service! Matt could teach a class on how to handle unhappy customers. I personally would hire Matt. Matt you turned a very unhappy customer around very skillfully. Great Job!! More

Miscommunication nightmare. Horrible Documentation Took vehicle to dealer for first service. Technician came out and told my wife the tires were getting close to being worn at at 5/32. Would recommend Took vehicle to dealer for first service. Technician came out and told my wife the tires were getting close to being worn at at 5/32. Would recommend them now for convenience since we live in the springs. It is not convenient to spend 600 dollars when the tires are halfway worn. I don't care if winter is coming or not. Should have said, tires are at 5/32 ... will need tires maybe by the next service. My husband has been in Texas after having surgery. After filing out the survey from Mini, my husband got a call from his former employer letting him know that Mark the Gm of the dealer called him asking him to keep his employees in line better. That is ridiculous. I would strongly caution anyone to use this facility. More

I just wanted to thank Chris, Andy and everyone else at Ralph Schomp Mini Service Center. It’s evident these guys really take pride in their work and customer service. We had some major repairs done this Ralph Schomp Mini Service Center. It’s evident these guys really take pride in their work and customer service. We had some major repairs done this week and they were able to get the parts in quickly. They kept me post along the way on all progress and took the time to explain everything. They truly care about the customer’s experience and satisfaction. You guys are the bomb! Thanks for everything! -Vinny and Sheila More

This is the second time this year (in two months) that I have had to have my Mini towed in. The fist time, the week after Christmas it literally took about 4 days for them to even look at it. It was a hug have had to have my Mini towed in. The fist time, the week after Christmas it literally took about 4 days for them to even look at it. It was a huge hassle for them to agree to pay for a rental. The car needed a new fuel injection system. I had a new one already put in a year before. We live at 7500 ft altitude and this is obviously a problem that I didn't know about before purchasing the car. I had to have it towed in last year also. They told me I flooded the engine when I started it? Problem is all I do to start the engine is PUSH A BUTTON? So now once again, just 4 weeks later, it wouldn't start. So I called the manager, Chris, and told him it was on its way (I had already called Mini Roadside Assistance), and that I would need a rental. He told me "no problem"., I told him I needed to pick my kids up from school so I would need the car by 2:30 that afternoon. So 2:30 kept getting closer and closer. No call from Chris. I called and they told me they couldn't get a hold of him, the receptionist even called his cell phone, then she told me she would Text him, she said that all their text go directly to him. No call. I called again....he was at lunch. Called again. He was there this time but had another employee get on the line and tell me to call Enterprise and tell them to just charge Mini. So, I started to call Enterprise at 2:00. They had no available cars in my area, but an Enterprise about 15 miles away would probably have one. So I call that Enterprise, they have a car at around 4:00. So, with no options, I start to give them all my info. Up until the point that I tell him I need to be picked up from my office. They can't go that far. So, I call back to Mini and ask for Chris. He's in a meeting. I ask for a manager, "he is the manager". So I asked to talk to his manager. The guy says "is there something I can help you with. Well I just started crying, I couldn't help it. I have this stupid car that won't start at least twice a year when it's cold. I have my children stuck at school and I can't get any help. He was great, he put me on hold, called Enterprise by the Mini office to secure a car for me and sent an employee over to my office to pick me up. I picked up my kids 10 minutes late. Andy was awesome, he should be the manager. He thinks outside the box! Today is day number 2. I haven't got any calls from anyone for any updates. More

My wife brought her car, Mini Countryman, in for repairs 12 days ago. We had it delivered to Ralph Schomp Mini (RSM) on a flatbed. The following day no call was made or returned stating the dealership had r 12 days ago. We had it delivered to Ralph Schomp Mini (RSM) on a flatbed. The following day no call was made or returned stating the dealership had received the car. When we finally got a hold of someone who worked in service, they could not find the car. Two days following (they finally found our car) they proceeded to plant her car into a pole--the door(s) had to be replaced--I was told by Matthew it was merely a scratch and the body shop had overreacted. Making matters worse, RSM never called to inform us about progress or that they had wrecked my wife's new Mini; rather, she called them and was then informed. She has been brought her car to Mini multiple times preceding this event for a problem never correctly diagnosed or repaired. She did her research and found that others with this problem had discovered it is a software issue. RSM insisted in the past that it was probably bed fuel and put additive in her car. They were wrong. They dismissed the problem altogether on another occasion and finally, after it had to be towed again--for engine failure--they replaced the fuel pump. The problem still exists. Upset with how we have been treated--not fixing the problem, never calling us with updates (it has been 12 days now), acting cavalier about wrecking her car...I contacted the service manager Chris. He was responsive initially but has again dropped the ball. No follow up calls or information regarding our car. I contacted Matthew's Vmail this morning and was never called back. I placed a second call in the afternoon and Matthew answered--he had to deal with his customer now. He was pleasant on the phone and professional but had little to no information about our car. I was told I could probably pick it up this eve or the next day as they were going to test drive this vehicle again before releasing it..."I will call you..." No call. No car. I really don't understand the disparity between Ralph Schomp BMW and RSM. Same owners. Same buisness plan. Very different experience. This shop needs a serious reorg. I would never buy another car from RSM again. More

This is my 3rd MINI. I have had service for each of them at Ralph Schomp. Not sure how long Robert has been there but he has always been so helpful. When I go in there he always recognizes me and knows my n at Ralph Schomp. Not sure how long Robert has been there but he has always been so helpful. When I go in there he always recognizes me and knows my name. They always offer a loaner, wait time has always been just as they said it would be. This time a part needed to be ordered And I know they will call or e-mail when it arrives. More

Everyone at the dealership is always extremely help, accommodating, and friendly. I always feel well taken care of and informed of all details relating to my car. accommodating, and friendly. I always feel well taken care of and informed of all details relating to my car. More