Schomp MINI

From my first contact with Schomp through the web site to walking into the dealership to driving away in a new Mini, my experience was amazing. Don made the sales process easy at every step, and although it walking into the dealership to driving away in a new Mini, my experience was amazing. Don made the sales process easy at every step, and although it was a very busy Saturday, I felt like I could have been the only customer in the place because I was treated so well. Very impressive experience, and I would definitely tell my friends to go to Schomp if the question ever comes up. Thank you! More

The whole transaction was very good with one minor exception, communication with finance was spotty, although to be fair my situation was very unique and posed a challenge for them. I would buy from exception, communication with finance was spotty, although to be fair my situation was very unique and posed a challenge for them. I would buy from them again. More

There is a little magic in the way this dealership approaches business. We had visited this dealership at 5 times or more over 9 months as we explored purchasing a mini. Love, love, love the relaxed a approaches business. We had visited this dealership at 5 times or more over 9 months as we explored purchasing a mini. Love, love, love the relaxed atmoshphere. We were not ignored (even when it was busy) but we were also left alone to explore until we were ready to talk to someone. The Mini's sell themselves (if you have a love for this type of car). No two cars are alike in features and having knowledgable sales staff was key in learning about the different features/packages. Love my new mini (we have two - a CooperS convertable and now the hardtop) - Mini-Me and Mini-Too. Don owned a Mini and could speak from personal experience. Tyler provided a great overview of the car - including the Mini-Connected system. We had a good understanding of the features before we left, but there was more to explore on our own. More

The only poor mark I can give is that the response to my financing request took so long. However, my credit union took just as long to process, so it's likely that this was due to my personal situation. I financing request took so long. However, my credit union took just as long to process, so it's likely that this was due to my personal situation. It would have been nice if the finance team could have called me with updates, even if they didn't have one, though. Overall, my experience was very pleasant. I never felt pressured and new through research that I was getting a GREAT deal on the car! Don Bailey was wonderful to work with and made the experience more pleasant than I could have expected. Jennifer and Monica from the finance team were also very friendly and informative. More

Great people who worked with us over a long time and were wonderful. They were more like our knowledgeable guides on a fun trip Thames sales people. wonderful. They were more like our knowledgeable guides on a fun trip Thames sales people. More

Don did a great job supporting my needs quickly and accurately. He was able to get the details I needed to me in a timely manner, via email, so that I could make the decision to drive up and buy the ca accurately. He was able to get the details I needed to me in a timely manner, via email, so that I could make the decision to drive up and buy the car. Great job guys! More

Fantastic Customer Service and Would definitely recommend this dealership to family and friends. We felt that Don was very helpful as well as knowledgeable about the vehicle and we are very happy we chose to this dealership to family and friends. We felt that Don was very helpful as well as knowledgeable about the vehicle and we are very happy we chose to buy a MINI. Thanks More

Outstanding service, friendly, enthusiastic, patient staff. Lori in Finance walked my husband and me through all the options for extended warranties. We had enough time to make the best possible decisio staff. Lori in Finance walked my husband and me through all the options for extended warranties. We had enough time to make the best possible decision for us. Don spent time orienting me with the car, setting up the Sirius radio and programming various features on the car. I love my new Mini! More

Everyone at the dealership is always extremely help, accommodating, and friendly. I always feel well taken care of and informed of all details relating to my car. accommodating, and friendly. I always feel well taken care of and informed of all details relating to my car. More

I haven't experienced a worse customer service experience in my life. I went to the dealership on a pre-arranged test drive of a used Jeep and the salesman was terrible. he almost seemed offended that the sa in my life. I went to the dealership on a pre-arranged test drive of a used Jeep and the salesman was terrible. he almost seemed offended that the sales manager handed off a used car inquiry to him. He refused to have the used car manager review and price out my potential trade-in until after we test drove the car I was interested in as he thought it would be a waste of time for his staff if I didn't like the Jeep I was looking at. Throughout the test drive he was not able to answer any of my questions related to the vehicle I was test driving, to financing options, to other potential used vehicles on the lot. When we returned to the dealer to discuss a potential purchase, it was extremely difficult to move the process forward. When I told him I was no longer interested in working with him he proceeded to argue with me loudly as I walked out of the store. Furthermore, the sales manager was well aware of the issue and was less than proactive in solving the problem. When I told her I was not interested in dealing with Alex any longer or purchasing a car from them I expected she would call within 24-48 hours to at least discuss the issue - I never heard a word from them. I drove down the street and ended up buying a brand new Jeep one week later. More