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Schomp Hyundai
Aurora, CO
1,423 Reviews
Schomp Hyundai is dedicated to providing you with the best automotive shopping experience by simplifying transactions and ensuring a personalized, transparent, and efficient experience. There are no dealer handling fees and we empower our guests throughout their vehicle ownership through our One Promise? philosophy in Sales – One Price. One Person. One Hour.® A dedicated Client Advisor customizes the entire buying process for you, showing complete regard for your time and the needs of your family or business.
One Protect® Finance and Insurance Protection Products exemplify the Power of One® philosophy by ensuring simplicity, transparency, and communication for a stress-free automotive purchase. Your dedicated Client Advisor will guide you through our Finance and Insurance products at upfront, transparent prices to see how they affect the bottom line and decide which options best suit your lifestyle and driving habits. We empower you to have a seamless and personalized experience tailored to your needs and preferences, ensuring complete satisfaction and peace of mind.
Our commitment to exceptional service continues long after the sale. SchompWay? service, rooted in the Power of One® policy, ensures our service guests receive a congruent experience across all of our service departments, regardless of which dealership you visit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 1,423 reviews
November 04, 2017
America's Best Warranty, I think not The right front tire was completely flat on my brand new 2017 Santa Fe Limited Ultimate (purchased Labor Day, 2017). I filled it up and got it drivabl The right front tire was completely flat on my brand new 2017 Santa Fe Limited Ultimate (purchased Labor Day, 2017). I filled it up and got it drivable. I am a Blue Link subscriber, so I contacted Blue Link about the issue, and I was rudely told by the Blue Link employee that Blue Link cannot help me with this and suggested I call a Hyundai dealership. I called Shortline Hyundai, Aurora, CO service department. Was told they could not help me since they do not carry tires in their service department and that it would be better for me to call a tire shop, recommended Discount Tire. Took to Discount, they were great, and replaced the valve stem, which they said had a "fold" in it and said it was installed incorrectly, thus a manufacturer warranty item. I paid $90 for this service. 2 Days later I contacted Hyundai support for reimbursement and spoke with "Eric," who at first told me there was nothing he could do and that I'd need to contact the tire manufacturer on my own. He did not offer to help me find this information, nor volunteered to contact them for me. I pushed back saying I was, "disappointed," at the level of service I was getting, to which he explained in a very passive aggressive manner the steps I'd need to take since the tires were not really Hyundai's problem. He clearly stated this was the tire manufacturer's problem. And he placed the burden of work for me to figure out who to call. I became very upset and responded by demanding the work be done for me, the customer, as Hyundai has "America's Best Warranty." Only after getting "ugly" with him, did Eric then ask me for the Discount tire location's phone number and only then he volunteered to call Discount to find out what kind of tires I had. Once he found out the tire brand, he did call me back as he said he would but then only suggested I contact the tire manufacturer to get satisfaction. To add insult to injury, the Tire Mfr. was closed on the weekend. So now I have to contact them during work hours as a further inconvenience. America's Best Warranty, I think not. ~Disgruntled customer. More
by TOA
Employees Worked With
Cliff Hergemueller
November 03, 2017
Great experience Please see previous page for my review. I love my new Tucson Limited. It was great working with Candice and Yusef Mustafa. Both of them were very help Please see previous page for my review. I love my new Tucson Limited. It was great working with Candice and Yusef Mustafa. Both of them were very helpful, knowledgeable, friendly and courteus. I will definitely be back for another Hyundai for my wife. I left feeling that I got a great price and that I was in good hands More
by boraaf
Verified CustomerEmployees Worked With
Finance manager, Yusef Mustafa, Candy Bell-Westbrooks
November 02, 2017
Customer service Best experience ever I went in looking for a car and Attila recognizes me from the last time I bought a car that's why I went back with him. He gave m Best experience ever I went in looking for a car and Attila recognizes me from the last time I bought a car that's why I went back with him. He gave me a lot good deals and advise More
by irenequezada2580
Employees Worked With
November 02, 2017
Lorrie is horrible. Lorrie was extremely condescending and treated us as second rate customers since she apparently already had plans to pick another customer up later th Lorrie was extremely condescending and treated us as second rate customers since she apparently already had plans to pick another customer up later that day. We ended up waiting 2 hours after we signed the papers for our car just to be detailed. Nothing was done about us waiting because our saleswomen was not there. If it were not for Tony coming out to try and expedite the process we would have waited for another hour. When lorrie finally did return she was still dealing with this customer and was rushed when delivering our vehicle and explaining details. I have worked in the customer service industry for the past 6 years and was honestly surprised at how horrible the service was. Not someone I would want representing my brands name. More
by stewarthopper21192
Employees Worked With
Lorrie Morgan
October 31, 2017
Nice overall experience The sales person was knowledgeable and not overbearing. Overall it was a good experience and very efficient. I wasn't' able to pick up the vehicle u The sales person was knowledgeable and not overbearing. Overall it was a good experience and very efficient. I wasn't' able to pick up the vehicle until a couple of days later but the pick up was smooth. More
by watsonrr
Employees Worked With
October 29, 2017
Good experience All went well. Called that morning. Visited that night and transaction was completed Yulia was very helpful. It is very likely that I will purchase fr All went well. Called that morning. Visited that night and transaction was completed Yulia was very helpful. It is very likely that I will purchase from Shortline Hyundai again. More
by michael.r.christensen
Employees Worked With
Yulia Ochkovskaya
October 25, 2017
Excellent service Yusef was amazing. He helped me get the perfect car for me with everything I asked for in the car and helped get a bank to finance me on my first car. Yusef was amazing. He helped me get the perfect car for me with everything I asked for in the car and helped get a bank to finance me on my first car. Thanks for your help! More
by hahahitskenzie
Employees Worked With
Yusef Mustafa
October 24, 2017
Hyundai Elantra Sales Survery Lorrie and Tony ( in finance) were wonderful and gracious to work with. Lorrie took her time with me to explain the benefits of the car, the value and Lorrie and Tony ( in finance) were wonderful and gracious to work with. Lorrie took her time with me to explain the benefits of the car, the value and how to use the extras ( bells and whistles) Tony took his time to explain everything regarding the disbanding details to me and was very professional and courteous. Lorrie bought me lunch, which I greatly appreciated ! All in all it was a wonderful and seamless buying experience. More
by kerri1
Employees Worked With
Tony ( finance), Lorrie Morgan
October 21, 2017
Great! Very happy with my purchase from Shortline. Attila is the best to work with. They understood my needs and made the deal work for me. Very happy with my purchase from Shortline. Attila is the best to work with. They understood my needs and made the deal work for me. More
by P.MANGONE
Employees Worked With
October 19, 2017
Review Overall everyone was helpful, they did a good job of answering my questions and letting me know what options were available without feeling pushy. I' Overall everyone was helpful, they did a good job of answering my questions and letting me know what options were available without feeling pushy. I'd recommend them to a friend. More
by bensprague
Employees Worked With
