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Schomp Hyundai

Aurora, CO

Overview
Employees
Reviews
Vehicles
4.7
1,422 Reviews
Schomp Hyundai is dedicated to providing you with the best automotive shopping experience by simplifying transactions and ensuring a personalized, transparent, and efficient experience. There are no dealer handling fees and we empower our guests throughout their vehicle ownership through our One Promise? philosophy in Sales – One Price. One Person. One Hour.® A dedicated Client Advisor customizes the entire buying process for you, showing complete regard for your time and the needs of your family or business. One Protect® Finance and Insurance Protection Products exemplify the Power of One® philosophy by ensuring simplicity, transparency, and communication for a stress-free automotive purchase. Your dedicated Client Advisor will guide you through our Finance and Insurance products at upfront, transparent prices to see how they affect the bottom line and decide which options best suit your lifestyle and driving habits. We empower you to have a seamless and personalized experience tailored to your needs and preferences, ensuring complete satisfaction and peace of mind. Our commitment to exceptional service continues long after the sale. SchompWay? service, rooted in the Power of One® policy, ensures our service guests receive a congruent experience across all of our service departments, regardless of which dealership you visit.
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100 Havana St

Aurora, CO

80010

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Showing 1,423 reviews

July 11, 2020

Great service! Attila was very attentive and managed to fit us in without an appointment, even with a busy Saturday schedule. I managed to test drive and purchase a More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Attila Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2020 -

Schomp Hyundai responded

Good morning, Sarah! Thank you for the feedback. It is a pleasure to hear that you enjoyed our sales process, which made for a more enjoyable experience for you. We hope you enjoy your new Hyundai! Please reach out if you need anything.

May 07, 2020

Bad service bad management Total lack of concern for the problem. Didn’t resolve the problem in fact created more problems. I would never recommend this dealership or this manag More

by glenhutsell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alec Sharp, Dustin Johnson
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May 07, 2020 -

Schomp Hyundai responded

Thank you, Glen, for this feedback! We certainly understand that communication is critical to our guests and I agree with you that we dropped the ball in communicating with you about your potential purchase, while your vehicle was in our service facility. We are committed to the safety of our employees and guests during the COVID-19 crisis, and for this reason, we are lesser staffed during this time. We will work to better communicate with our guests during this time and moving forward due to your feedback. As always - I can be contacted any time @ 720-730-7526 or via email at Dustin.Johnson@Schomp.com

May 08, 2020 -

glenhutsell responded

After I told you the problem your answer to me was "there is three sides to every story" Again, your lack of an apology for the incident shows me your lack of sincerity. Your service associate was told to do nothing to the car. Then was texted a message to talk to a salesman it was confirmed by him in a reply text message a salesman would be contacting us (Never happened). Yet when my wife came to get the vehicle after we spoke on the phone, she had to wait because you were doing recall work on it five days after we asked you to do nothing to the car and asked for a salesman to contact us. And you want me to care that you will do better going forward? I believe you should have done better after I made you aware of the situation. On top of that your technicians returned the car to my wife waring no gloves, no mask, and removed the Covid 19 sign without disinfecting the car before returning the keys, during a pandemic. Dirtier than when it was dropped off and then you ask me if I really think you owe me for cleaning the car? I believe you owe me a lot more than that. God forbid anyone gets sick because of the negligence shown by your staff. If any of your supervisor’s doubt what I’m saying I invite them to read the 18 email transactions between you and me. I to can be contacted anytime at glenhutsell@gmail.com -(303)-505-3508 Again, despite your objection I have the right to voice my opinion about this dealership under your management. I served in the military to protect that right.

May 08, 2020 -

Schomp Hyundai responded

Thank you for your service Glen!

March 31, 2020

Drove 6 hours round trip only to find out the car I wanted to purchase was not fully disclosed over the phone. Sales rep bold faced lied and stated he didn’t see the damages prior to me coming up but w More

by romero.stephen24
Recommend Dealer
No
Employees Worked With
Alex Zavala
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Mar 31, 2020 -

Schomp Hyundai responded

Good Afternoon Stephen, I sincerely appreciate your time in writing this review and spending it driving to and from the dealership today. After speaking with Alex Zavala the client-advisor who you dealt with, he mentioned that he sent you a video yesterday of a previous video he made for a different customer on this same vehicle. Yesterday, we were closed due to the Global Crisis, so this is to the best of his abilities while we are not at the store. We will use this as a learning opportunity to go over each and every item or explain that we don't have the information in front of us and insist on a waiting period prior to arriving at the dealership. This vehicle is fully disclosed as "As-Is," no implied warranty online and through discussions that Alex had with you. Alex further mentioned that he offered to get this information to you when he got back to work this morning, but you insisted on being here at the dealership when we opened, thus not allowing us the time to get you this information. Alex mentioned that you were disappointed when we would not negotiate with you after you saw the vehicle in-person, which I believe may be the cause for most of the frustration. We want you to be fully satisfied and I am here for you with any concerns. Dustin Johnson - General Manager - 720-730-7526

Mar 31, 2020 -

romero.stephen24 responded

When your question of how is the paint on the car is answered with amazing its in great quality to only be blindsided by what I would consider extensive damage because the whole rear of the car needs replaced and the thus would have to have another paint job. I insisted on getting the vehicle as soon as possible because had it be in the quality that the pictures and the type of car it is it should not last long on any lot, and being 3 hours away I am at a huge disadvantage because I have to rely on your sales person word which in this case a lie and pictures that can hide problems. The video being taken for another customer is a horrible excuse being that it was shot by the same salesperson i dealt with. After watching it back the trunk lid is shown in the video but briefly since he was discussing the rear quarters of the car. He also states in the video that "there is no visible damage either, all the way around." All while doing his best to hide the passenger A pillar. The video while not directed at me personally was directed at a potential buyer who was at a dis service with this and possibly why they didn't buy the vehicle as well. Your photos are also taken in such a manner with the lighting hiding the A pillar. Also using this pandemic as an excuse for his lack of knowledge on the vehicle is not clearly he has dealt first hand with the same vehicle. It is not as if the car had just arrived over the weekend and he had never seen it before. This whole situation was handled almost as bad as it can get.

Mar 31, 2020 -

Schomp Hyundai responded

Again, thanks for the feedback. We do apologize.

March 08, 2020

Sales team was awesome they had a challenge and over came the odds I really like getting my car there but the person that was supposed to clean up the car cleaned everything with a dirty rag he or she needs More

by omni2004
Recommend Dealer
Yes
Employees Worked With
Attila Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlyn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Massey, Dustin Johnson, Melanie Carlyon
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Mar 26, 2020 -

Schomp Hyundai responded

Good afternoon - Thank you for choosing our dealership & for the four star review. We would like to apologize that your vehicle was not cleaned & detailed to our standards. We are going to look into this & make sure that our employees know our expectations for them. Thank you for letting us know. Other than this, we hope you are enjoying your new Hyundai. Please reach out if there is anything else we can assist with.

March 07, 2020

It was great experience hassel free.Atilla was very It was great experience hassel free. Atilla was very knowledgeable and easy to work with. I would recommend this dealership to others. The building More

by reggieg23
Recommend Dealer
Yes
Employees Worked With
Attila Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlyn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2020 -

Schomp Hyundai responded

Thank you for the review! It is wonderful to hear that your experience was so positive with Attila. Please reach out if you have any questions or concerns with your new Hyundai.

February 10, 2020

Robert is truly one of the best, overall great experience! Such a great experience working with Robert! He was beyond prepared, listened to my needs, and tailored that input so well throughout the process. It More

by Katherine B.
Recommend Dealer
Yes
Employees Worked With
Robert Stallard
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Mar 26, 2020 -

Schomp Hyundai responded

Thank you for your feedback, Katherine. It is with pride & pleasure to hear that your experience was so wonderful with Robert. Enjoy!

February 09, 2020

After many visits and many different dealerships, Schomp was able to help me out with the purchase of my Tucson! I will definitely go back! Attila got it done for me! Thanks again. More

by tmcmahan
Recommend Dealer
Yes
Employees Worked With
Attila Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2020 -

Schomp Hyundai responded

Thank you for sharing your experience with us! We are proud to know that our dealership was able to help you find the perfect vehicle. Enjoy.

February 05, 2020

Happy With Purchase We couldn't be more pleased with our purchase of a Hyundai Tucson. After test driving what seemed like countless other competitors cars the Tucson str More

by johntedrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Attila Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Zavala
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Mar 26, 2020 -

Schomp Hyundai responded

Congratulations on your new Tucson! We are glad to hear that your experience with us was so positive with the help of Alex. We hope you are still enjoying your new Hyundai. Please reach out if you have any questions or concerns. Hope you are staying safe & healthy during these times.

January 15, 2020

Amazing Service Department David Paraday has proven to me that he cares about his customers, giving his all 150%. Although, my vehicle had some issues David has always worked More

by patmodica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Paraday
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January 05, 2020

Thanks to Kyle and Alex for helping me through the process and answering all my questions. Got a 2020 Hyundai Elantra SEL and I love it! I’ll def recommend Schomp Hyundai to friends and family. More

by Okaren
Recommend Dealer
Yes
Employees Worked With
Kyle Brown, Alex Zavala
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Jan 10, 2020 -

Schomp Hyundai responded

Thank YOU for taking the time to give Schomp Hyundai feedback! It is a pleasure to read that Kyle & Alex provided such a wonderful experience to you. Enjoy your new Hyundai Elantra!

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