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Schomp Hyundai

Aurora, CO

Overview
Employees
Reviews
Vehicles
4.6
1,423 Reviews
Schomp Hyundai is dedicated to providing you with the best automotive shopping experience by simplifying transactions and ensuring a personalized, transparent, and efficient experience. There are no dealer handling fees and we empower our guests throughout their vehicle ownership through our One Promise? philosophy in Sales – One Price. One Person. One Hour.® A dedicated Client Advisor customizes the entire buying process for you, showing complete regard for your time and the needs of your family or business. One Protect® Finance and Insurance Protection Products exemplify the Power of One® philosophy by ensuring simplicity, transparency, and communication for a stress-free automotive purchase. Your dedicated Client Advisor will guide you through our Finance and Insurance products at upfront, transparent prices to see how they affect the bottom line and decide which options best suit your lifestyle and driving habits. We empower you to have a seamless and personalized experience tailored to your needs and preferences, ensuring complete satisfaction and peace of mind. Our commitment to exceptional service continues long after the sale. SchompWay? service, rooted in the Power of One® policy, ensures our service guests receive a congruent experience across all of our service departments, regardless of which dealership you visit.
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100 Havana St

Aurora, CO

80010

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Showing 1,423 reviews

November 30, 2021

My wife got a Kona. Very happy and the sales staff is FANTASTIC. I highly recommend going to see Will! Best car buying experience I’ve had honestly. More

by EDEE.El
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dias
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November 29, 2021

Quick but thorough buying experience. Andrew customized my experience based on my budget and needs. Highly recommend, especially since there aren’t any dealer fees! More

by Meghan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Latham
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November 29, 2021

Me latham was so helpful and answered any questions I had and would absolutely go back when I am looking for a new car thank you More

by Celina1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Latham
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November 28, 2021

Great people & atmosphere! Will always buy my vehicles from a Schomp location with their one price and person philosophy. More

by Danyell647
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Brennan
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November 27, 2021

Trustworthy, concerning, reliable, patient, friendly, knowledgeable, impressive 😊. Surprisingly thorough beyond my expectations. Highly recomendable. Best used car experience. More

by moroe.rene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 27, 2021

Amazing customer service everything was nice and smooth throughout the whole process I love it More

by Ahmed abdi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jovany Rascon
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November 26, 2021

Schomp’s one person one hour process was quick and easy. Wasn’t thrilled about having to fill out a credit application and having my credit dinged twice on a cash deal but it’s their policy. Eddie was grea More

by gdavid66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Zavala
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November 26, 2021

Hyundai was running a first responder discount, but recently excluded health care workers who work directly with COVID-19 Patients (the rationale was not clear to us). My wife works in the ICU and we a More

by TDay
Recommend Dealer
No
Employees Worked With
Andrew Latham
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Nov 26, 2021 -

Schomp Hyundai responded

Mr. Day, I completely understand your frustration. We do appreciate your decision to purchase from us and hope that you enjoy your new Tucson Plug-In Hybrid.

Nov 26, 2021 -

TDay responded

Schomp, I understand your desire to respond publicly to try to explain how you felt our interaction the day of our purchase went. I would like to clarify that the "first responder" discount program did, in fact, include hospital workers when it was initially announced and was later adjusted to specifically exclude them. Additionally, I never had a conversation with Noah Toro, he would only talk with Drew back in his office, I could not tell you who Noah is as I did not see him in person/ Also, I briefly spoke with Merrie after our purchase was completed and we were about to drive off the lot. The only Schomp employee who interreacted with us, prior to our purchase being finalized, and tried to answer our questions was Andrew Latham. Who again was fantastic and I would highly recommend to anyone who is looking for a sales representative. Finally, regarding your question for the third and final point of "one price" we felt a reasonable alternative was offering even just an extra hundred dollars or two to our trade in, especially given how hot the used car market is, as a way to not offer us a stand alone discount violating the Schomp one price policy. To be perfectly honest, I was not trying to have a public conversation regarding this matter. I just wanted to share our experience for anyone else to make sure they understood how certain "discount programs" may change and impact their experience. If you would like to continue this I would prefer to not do so publicly. However, I wanted to respond to clarify Noah never made an attempt to speak with us, nor had we ever heard that name until your prior response. Given the false claims of how it was handled we have lowered our review of Schomp.

Nov 26, 2021 -

Schomp Hyundai responded

Mr. Day, I completely understand your frustration. We do appreciate your decision to purchase from us and hope that you enjoy your new Tucson Plug-In Hybrid.

Nov 27, 2021 -

TDay responded

Schomp, I am wondering if you have my wife and I confused with some other customers. I can 100% assure you, neither my wife or I had any conversations with Noah (and were honestly a bit shocked which was why we referenced that in our initial response above), nor did we go back to his office. We sat at Andrews desk and only spoke to him. Andrew went back to the office to speak to Noah a few times about our requests as I have referenced in my prior responses, but Noah never came out to have a conversation with us. I would imagine if you were to ask Andrew he would also recall that Noah never spoke with us, however, I do not wish to speak for Andrew. Secondly, I have no idea who Dustin is and never claimed to have been texting with him. We texted and had calls with Andrew prior to coming in, but that was the only person we can recall. I even checked my text message thread and did not see any messages to or referencing Dustin in my past few month history, which again, makes me wonder if you have us confused. I would note we still have our text messages with Andrew about our purchase, but he is the only Schomp employee in our records. At this point I truly hope that whoever is responding on Schomp's behalf, has us confused with a different customer. Finally, I am slightly confused by your desire "not to provoke me". My only intention in writing a review was to be honest about my experience. Which is why I initially provided the dealership a 3 star review and Andrew a 5. We were disappointed that Andrew was put in the middle and had to relay the information from the manager and that after our request the Manager did not come speak with us or at least acknowledge it was unfortunate. I was not looking to have a public conversation (as noted in my above response that you responded publicly to anyway) and would have happily taken a phone call to discuss our experience. However, I felt as though your prior responses were insinuating that I was not telling the truth, or lying, about our experience so I felt the need to respond. For example, you insinuated the program never included healthcare workers, but it did, which is why we were disappointed that my wife no longer qualified - but would have previously. Additionally, you keep claiming that we spoke with Noah. I can assure you that never happened. As noted above, I acknowledge that we spoke to Merrie, who was perfectly respectful and heard us express our disappointment in how the situation was handled (and heard our expression of our satisfaction with Andrew), but again this was as we were about to drive off the lot. Now you are claiming that we referenced texting Dustin, who similar to Noah, we never heard of before your prior responses and have no records of interacting with. To be perfectly frank, we did not have a bad perception of Schomp, we were disappointed in how it was handled of course and just wanted to honestly provide a review of how our experience went. However, this interaction quickly took on a defensive and argumentative tone which has not helped our perception of the Company. I would politely request that if you would like to discuss our experience any further, that we please do so privately. At this point, the responses seem to be more about trying to control the narrative instead of just acknowledging the situation could have been handled differently. Thank you

Dec 02, 2021 -

Schomp Hyundai responded

Thank you once again for taking to the time to speak with our General Sales Manager, Merrie. We hope that we can collaboratively work towards your confidence in our dealership. Please do not hesitate to reach out, at any time.

November 25, 2021

Andrew Latham was he delight to work with. No pressure at all. He took the time to show me many features in the car. I would recommend him to everyone. More

by Szwarner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Latham
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November 24, 2021

Everyone was so wonderful! Jesse kept working with me until i found exactly what i wanted and for the price i needed! I would recommend anyone to Schomp and Jesse! More

by cmccombs1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Kondratenko
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