Schomp Honda - Service Center

Big thanks to Ali and Shaun We love Ralph Schomp Honda, have purchased and serviced 6 Hondas with Schomp since 2000, in addition to having 4 other Hondas bought by close family m We love Ralph Schomp Honda, have purchased and serviced 6 Hondas with Schomp since 2000, in addition to having 4 other Hondas bought by close family members. We have always had excellent service, attention to detail, responsiveness and love the extended service hours that really help accommodate work schedules. Tonight Ali Guida and Shaun Lewis got our son's Honda Civic in that had hit a sidewalk during the recent snowstorm. They replaced a splash shield and bent wheel and re-aligned it. They had it ready and waiting, warming up for us when we picked it up at 9:40pm. Exceptional, fantastic, the service team will take care of you! More

Shomp service is terrible. I always considered Ralph Shomp to have a solid reputation and that's why we decided to buy our Honda Pilot there. I had a good experience with our s I always considered Ralph Shomp to have a solid reputation and that's why we decided to buy our Honda Pilot there. I had a good experience with our salesperson and the purchasing process. However, the service is another story. We bought the "Shomp Care" at the time of purchase that would take care of the vehicle for the first 2 years. I have brought the car in 4 times and have had a problem every time. The first time they were to do a routine oil change and put on a bike rack we bought from them. The ordered me a loner car that I was to use as the service would take all day. When I arrived there were no more loner cars available (even though mine was to be reserved) and they had ordered the wrong bike rack, so could not install. So, I had wasted an hour and half driving there and back, waiting around for nothing. I had to go home with none of the work done. After getting the correct rack on after several months, we didn't like the whistling sound it made. They were gracious to take the rack back for a refund. However, when I went in to have it removed, I told them clearly "make sure to only remove the rack and not the crossbars as those were already on the car." I literally said this twice as I was nervous they'd screw it up. Sure enough, when I came bike attachments AND the crossbars were taken off my car. I brought it to their attention and they apologized and said it'd be another 30 mins to have someone reattach the crossbars. Well, I had to leave to pick up my kids right then. So...they sent out a technician several days later to re-attach them at my house. Incident #3: The battery on my car died 3 times. On the third time, my husband noticed the battery terminal was loose and was most likely the culprit for the battery continually dying. I brought the car in last week for an oil change and to have them check the battery and battery terminal for looseness (emphasizing this as the MAIN reason I was there). I waited in the waiting room for 1.5 hrs. The service advisor came and got me when it was done. She said the battery was inspected and "torqued tight all terminal end clamps." The battery passed load test. (work performed by Justin Lucero as noted on receipt). Yesterday, 8 days after having it serviced, the battery died again. I had to have a stranger look at it and he even noticed the clamp was loose on the battery. We finally had it jumped and when my husband looked at it, he noticed they hadn't even cleaned the battery terminal or tightened it to any level of satisfaction. So, he had to go out today, find the part and do it himself. What a colossal waste of time and energy! If I can't trust them to do a simple fix like this, how can I trust them with something more serious. My experience with Shomp Care is "smoke and mirrors." They have a nice waiting room with complimentary snacks and drinks. But....they aren't really doing their due diligence on your car. I don't trust them at all. More

Love Schomp Service Department Every time I've had to bring my car I've been treated very well. They really know how to take care of a customer. I can't thank Terry Lockey enough, h Every time I've had to bring my car I've been treated very well. They really know how to take care of a customer. I can't thank Terry Lockey enough, he's always there when I bring my car in and always always goes the extra mile. While everyone I've delt with has been great, I know I'm in good hands when he takes care of my car and honestly he's takes good care of me and my kids as well. Thank you Terry, you make getting my car fixed a pleasant experience! I also spoke with Andrew about my car being fixed and what he reccommends next for my car. He was great at communicating. More

oil change on the weekend Shaun Lewis was my service advisor, and got the work done and the extra details for me. He kept up on the work and the little things i needed done. Gr Shaun Lewis was my service advisor, and got the work done and the extra details for me. He kept up on the work and the little things i needed done. Great work and communication. More

Computer Glitch Recall I brought my car in to fix the computer system that controls the automatic locking mechanisms. I also requested to have my windshield wiper blades rep I brought my car in to fix the computer system that controls the automatic locking mechanisms. I also requested to have my windshield wiper blades replaced. Everything was accomplished very quickly and with the usual sincerity and professionalism. Thanks for Shaun Lewis and Devon Manzanares for your expert service. P Powers More