Schomp Ford - Service Center

Autumn did a great job. She’s amazing and works really hard. I so appreciate her. She explained some things that I need to be mindful about. Thank you Autumn and Schomp Ford She’s amazing and works really hard. I so appreciate her. She explained some things that I need to be mindful about. Thank you Autumn and Schomp Ford. I will continue to bring my car here for servicing. Give this girl a raise. More

Talk about embarrassing. If I could leave a negative review for Mike Naughton’s service department I would. I referred family to this dealership because they are close to home and we have done business review for Mike Naughton’s service department I would. I referred family to this dealership because they are close to home and we have done business with their parts department for decades. This time however we used service to install remote starts on 2 vehicles. Miguel was our service advisor and it is beyond clear he doesn’t like his job or dealing with customers. He had no issues making the appointment or communicating cost of the $1400 easy, no effort, sale he was getting, however the customer service provided was terrible through the entire process. We had to call to find out if the first truck was completed after we hadn’t heard anything all day. Upon pick up he tossed the keys our way and pointing to the cashier saying “pay over there”. The second vehicle he did call letting us know it was ready and we were checked out by the cashier who was friendlier. However we were told where the truck would be pulled up but never told how to get the bay door to open. When it was pulled up the guy got out of the car, handed my husband the key and walked away. Not one word. He had to go back inside to ask the cashier how to open the bay door. The service advisors just stood there while he waited. If it wasn’t for a porter that came running over to open the bay door he probably would have had to ask yet again. We had questions regarding the remote start that was installed and no one had any intention of even talking with us. No one explained how to use it or what features were available. I own my own business and if I provided the type of customer service to my customers we received at Mike Naughton we would have had to of closed our doors years ago. Management should really take a hard look at the staff they have working in service. Will not be returning to this dealership for service again! Sad to see corporations like this show so little pride in the service they provide. More

I work at this dealership and know most of all my time with only a week only and this dealership with my vision and Henry Ford in what was history! Is what people forget, it’s truly amazing. Seeing what F with only a week only and this dealership with my vision and Henry Ford in what was history! Is what people forget, it’s truly amazing. Seeing what Ford has done is innovation and changing with the ways thing will be. I think people should really understand the concept of how things are and help us expand our vision. I believe in Ford and it’s one of the most architecture symbol of its time. Look at the F150 Eco boost, Hybrid/Transmission? We are currently changing our momentum so look forward. This is how we role. Ford beat Ferrari. Think about that. More

We purchased a brand new 2020 ford explore in nov 2019. Since then we have taken it into the shop 4 times for electrical repairs. The manager is a complete joke. The corporate headquarters is not helpful e Since then we have taken it into the shop 4 times for electrical repairs. The manager is a complete joke. The corporate headquarters is not helpful either. Do not purchase a vehicle from this dealership!!!!! More

Mike Naughton Service Will Damage Your Vehicle This Service Department is unfriendly, the techs do not know how to complete work per ford specs and even caused damage to the vehicle with the repair This Service Department is unfriendly, the techs do not know how to complete work per ford specs and even caused damage to the vehicle with the repairs. My 2015 F150 (45K Miles) had a leaking oil pan which Mike Naughton Service Dept repaired May 2019, then leaked again Sept 2019. The soonest I could get it in for the SECOND pan replacement was Feb 2020 which the service was completed unusually quick for what Ford requires in this type of repair. Sure enough, not 6 weeks later (March 2020) its leaking oil again. I was not about to trust this place or the mechanic a 3rd time. I involved corporate and I also made the smart decision to take it to a different Ford dealer. The other dealer found that not only had Mike Naughton service stripped 3 bolts and installed another 2 bolts that were NOT oem bolts for the oil pan. The front differential had to be lowered in this repair and the other dealer also found that Mike Naughton service damaged the frames where they installed the top bot incorrectly. You best stay clear of this service department unless you want more damage. I am thankful I took it to a more caring dealer location who made me feel not only welcome but confident in the repairs after fixing the Mike Naughton issues. More

Made an appointment to have my recalled airbags changed. Dropped off my car the night before and got a call at 4:15pm saying they were too busy with recall work and would have to keep the car another day.. Dropped off my car the night before and got a call at 4:15pm saying they were too busy with recall work and would have to keep the car another day...after I already spent over $50 on Ubers to get to and from work. Picked up my car without any work done on it. So frustrating. More

Good Luck, you have been warned Rudest people I have ever met, even the receptionist is a total BI$#@, and the service, good luck, if you buy a car here, you can never get in, I end Rudest people I have ever met, even the receptionist is a total BI$#@, and the service, good luck, if you buy a car here, you can never get in, I end up taking it to another dealership, I do not pay for rude uncooperative service. More

Lying, thieving service department. Claimed damage that didn’t exist to get out of paying under warranty, didn’t take any pictures when we said we would submit an insurance claim, and conveniently threw aw didn’t exist to get out of paying under warranty, didn’t take any pictures when we said we would submit an insurance claim, and conveniently threw away the part after I said I’d stop by to look at what the were seeing. HORRIBLE, lying, cheating people. More

Shady Mechanics This place is the epitome of shady business practice. I simply needed keys programmed after someone tried to break into my car and damaged the transpo This place is the epitome of shady business practice. I simply needed keys programmed after someone tried to break into my car and damaged the transponder that reads the keys. It was the only part damaged a prevented the car from starting. I bought one from the parts department with no knowledge that only Ford could reset it. They told me it would cost me 3000 dollars to have my battery cables replaced and my fog light repaired before they could even diagnose the no start issue. Which I explained completely what I wanted done. Reset the transponder to read the keys they told me that alone was roughly 80$ before hand. They didnt include this into the diagnosis, because the cost of the diagnosis would have covered the cost of the labor to reset the transponder. So in all they tried to charge me 3000 dollars for 80 dollar repair. The tech didnt even load test the batteries but claims the battery need to be replaced. The lock smith from AAA which was free by the way explained how to reprogram the keys by using an already used programmed transponder.(Junkyard) Started right up. Paid Ford 50$ for new part that was useless, and 120$ for a diagnosis that had nothing to do with why my car was there. Paid AAA monthly fee of 13 dollars had the car towed twice and a locksmith visit twice, fixed the car. I'm a Navy Vet and have been a Technician for over 10+ plus years and for shops like this to play that old game every person fears when they take their car to be serviced is shameful. I will never do business with company, and I would never consider a career in the Ford Parts or Service Department. More

Worst ever Service Reps! First, I made a call for a recall. Airbag replacement, Had a 8:00am appointment. Got there at 7:45am and already a long line in driveway. waited 4 First, I made a call for a recall. Airbag replacement, Had a 8:00am appointment. Got there at 7:45am and already a long line in driveway. waited 45 mins. and the Service Rep never asked my name. Just got in the car and took some information. Never mentioned anything about my appointment. Never said anything about the reason I was in for service. So I said my name and why I was there and was just ignored. What horrible service! Never going back. The Manager should be fired for allowing his service Reps. to just not give a crap about the customers. Never explained why I was sitting there for so long. Had to ask another Rep. what was going on and why such bad service. It was like they don't care. Well, FIRE the Manager and get that place in order. NEVER going back. More