Schomp Ford

Big Mike is unproductive Had to have an air bag replaced, took a year. Now another air bag needs to be replaced and it has been 3 months to no avail. All recalls. Left 3 me Had to have an air bag replaced, took a year. Now another air bag needs to be replaced and it has been 3 months to no avail. All recalls. Left 3 messages...really? a vehicle dealership lets its phones go to voice mail??? AND does not return the messages left. They blame it on Ford, so does Ford answer their phones now? Have always had problems with Big Mike's operations...not a thing changes except for the people. More

Great Service Went to the dealership -- people were great. Service was so good I went back and bought a new vehicle. Would highly recommend to anyone for sales Went to the dealership -- people were great. Service was so good I went back and bought a new vehicle. Would highly recommend to anyone for sales and service. More

Great service Very friendly staff well organized I was in and out within the time promised and was given updates throughout my visit. This is how a dealership shoul Very friendly staff well organized I was in and out within the time promised and was given updates throughout my visit. This is how a dealership should treat there customers. They make u feel like family. More

Service Center is Great I am very impressed with their service center. My warranty work was completed without question and solved my problems. They were well organized (unlik I am very impressed with their service center. My warranty work was completed without question and solved my problems. They were well organized (unlike other Ford dealers I know...) and did a fantastic job! I am happy with the process as a whole and even though they are not my closest dealer, the drive to them was well worth it! Thanks Mike S! More

Arrogant Twice I’ve gave them first chance to buy a brand new vehicle from them and both times found they expect you to kiss there xxx to do business with them Twice I’ve gave them first chance to buy a brand new vehicle from them and both times found they expect you to kiss there xxx to do business with them. Bought a Toyota instead. More

Best service and didn't have to stay all day I saw a used car I was interested in on Carfax.com and when i got to the dealership they had sent it to aution. I work with Eli and she was able to ta I saw a used car I was interested in on Carfax.com and when i got to the dealership they had sent it to aution. I work with Eli and she was able to talk to the service center to bring the car back. They did and I was able to test drive it and decided this was the right car, I was able get a good fair price, and was in and out I'll say within three hours. Eli was great helping me on the sale and keep me in the loop of every thing all the way up to the finance department. Eli was awesome and she keep checking in on me until i left. I would like to add too that Eli has checked on me with the car often now, that is a grest sales person Thanks to Eli and the Mike Naughton team! More

Test Drove to Keys out the Door in 1 Hour! Saw a used car I was interested in on Carfax.com and got to the dealership at 8:20PM. No lie...test drove...decided this was a the right car, negotia Saw a used car I was interested in on Carfax.com and got to the dealership at 8:20PM. No lie...test drove...decided this was a the right car, negotiated a good fair price, and was out the door by 9:20pm with Keys and the car. Eli was great helping us on the Sales side and Jimmy in finance who sorted the paperwork in no time. Awesome and thanks to the Mike Naughton team! More

Custom stereo and alarm Ford wont touch. I dont understand this service department at all. Called and spoke with rep. Wont mention names... told him my issue with vehicle which was electronic I dont understand this service department at all. Called and spoke with rep. Wont mention names... told him my issue with vehicle which was electronic issue. Unable to drive vehicle battery wont keep charge but not alternator... Had to get it there and drop off after hours due to work and needing girlfriend to follow me there who lives on other side of town incase it stalls. Recieve call from shop at 9 am starting they cant work on it because of all after market alarm and stereo and light bar. Are you kidding me right now? It has been serviced here before for one and second why is that not a standard question for people bringing in their cars??? When I asked the rep that I heard him laugh and he made a comment on how my lock button on remote locks and unlocks car. That isn't right? Ok has nothing to do with car, smart guy... pushed in pool by my son with the keys and car toys was able to save my remote... So whatever... get my keys and go to start it. It is now dead. Really you couldn't charge battery so I could leave the parking lot? Girlfriend had to follow me back to Aurora and needed her to jump it twice to make it home. Thanks Big Mike. Wont see me back for a thing! More

Horrible Customer and Vehicle Service Brought my 2015 Focus in early for the 20,000 mile maintenance. During this maintenance a minor oil leak was discovered. Once discovered the service " Brought my 2015 Focus in early for the 20,000 mile maintenance. During this maintenance a minor oil leak was discovered. Once discovered the service "advisor" scheduled my appointment out one month later to have it repaired. Within 24 hours of picking up my vehicle after the minor oil leak was allegedly repaired, the entire contents of my oil reservoir leaked all at once on my company's parking lot. The justification was that the service technician didn't install one of the gaskets properly and it "rolled off" therefore causing a massive oil spill (about 4 quarts of oil). I have been trying to get Big Mike Naughton Ford to clean up their mess with no luck. The service managers (Jamie and Blaine) have failed to not only repair what was a minor oil leak but have also failed to clean up their mess. Now I am being told that there can be nothing done to clean up the mess. They have not even attempted to bring in a professional service. I also now have more issues with my vehicle than what I started with . It seems that when these so call techs work on my vehicle, disaster strikes. I am now scared to bring my vehicle back in for the other problems that are now occurring on this vehicle. What do I do? Both of my Grandfathers retired from Ford (I am originally from Detroit) I buy Ford vehicles purely out of loyalty and now am worried that if I bring my vehicle in for service again, I will continue to have issues. Also escalated these incidents to the owner's son (Mickey) who implicitly said that Big Mike Naughton Ford does not care about customer loyalty, does not want me to buy my next car there, and does not want me to bring my vehicle in for warranty-based service. More

Horrible Company - Dont stand by their cars...... My son graduates college, joins the military buys a Brand New Ford. Less that 6k miles, check engine light and the dealer refuses to fix the car. Want My son graduates college, joins the military buys a Brand New Ford. Less that 6k miles, check engine light and the dealer refuses to fix the car. Want $700. Now I'm stuck with a Ford paperweight in my driveway. Never had an issue with Honda s warranty work. Dealer can care less. Would not suggest this place at all. More