Schomp Ford

Terrible customer service In addition to the review below I just got off the phone with Ryan Andrews at this dump. Note all my work was recall and warranty. He tried to talk me In addition to the review below I just got off the phone with Ryan Andrews at this dump. Note all my work was recall and warranty. He tried to talk me into doing extra work that was not need to the tune of $600.00 and I told him NO, without calling me and asking they replace some filter in the transmission and are going to try and charge me $30.00 after costing me over $400.00 in rental car fee. This place really sucks. BBB here I come: I still have no received a response from the email below. Good Afternoon William Ford Jr. and Jim Hackett, I need to draw your attention to this dealership and their POOR customer service. If you look them up online you will see more bad comments about them then good. I took my 2011 For F150 into them on Wednesday 4/17/19 for the safety recall notice 19S07/NHTSA recall 19V-075 I picked my truck up later that day and all seems fine, however on my drive to work the next day the wrench light came on and I freaked out as the last time that happened my truck went into "limp" mode and just prayed I could get to my mechanic before that happened. I just found that a little suspect that less than 24 hours of Mick Naughton service department working on my truck it is now ready to really break down. I was able to get it to my mechanic before that happened on that Thursday 4/18/19. I need to explain to you that I live on the eastern plains and its about 25 miles from any city help and had this happened while I was in Aurora Co it would have cost me a fortune to get my truck to my mechanic in Bennett. Thankfully a neighbor was able to come get me from my mechanic, in Bennett and drive me to my job in Aurora. I had to get a Enterprise rental to get to and from work. After my mechanic did their diagnostics's they determined that the problem now was a bad "Lead Frame" which is covered under a warranty. Thankfully he was able to get my truck to Mike Naughton as I was at work with a rental. So I was going to have to take the rental back, take an uber to Bennett to get my truck, drive my truck back to Mike Naughton and then get another rental. Here is my issue, I think they should have picked up on that the Lead Frame was bad when they had it on Wednesday, and second when I asked them to get me a car to drive while they worked on my truck for the second time in a week they refused. Because of the negligence on Wednesday and not doing ALL the work needed on my vehicle due to both being under warranty or recall they put me a risk with my truck breaking down. Now this is a more than likely a multi-million dollar company and they can't pay for me to have a rental while they work on my vehicle-for something they should have done on Wednesday. Now I wasn't even asking that they pay for it while I had to drive it while my truck was at my mechanics's but while they have it from 4/23/19 until it is done and Ryan is in no big hurry. Ryan acts like this is my fault and he is doing me this big favor and will get to it when he gets to it. This is a Ford issue not mine and I would think that they would want to do anything they could to make this inconvenience a little more bearable but not Ryan. Let me also let you know that I am 6 weeks out from having my right hip replaced which they were aware of and this has caused a lot of stress I don't need while trying to heal from my hip replacement. (not a good look) I just got off the phone with Ryan and he is now saying that he won't have my truck ready until Friday so now I will have been paying for this rental 9 days @ $45.00/day. Oh, let me tell you that he feels I should be thankful that he will have it to me by then as he states this usually takes 1-2 weeks to get do because its transmission work. Clearly he doesn't know how to do his job as I have had transmission work done in the past and it NEVER took 1-2 weeks and if he would have done his job right in the first place I wouldn't be in this situation in the first place. So its costing me $405.00 so I can get to and from work because Ryan doesn't do his job. I have an F150 and was looking forward to the day when I could buy a King Ranch, but after what I have been through with Mike Naughton I doubt I will ever buy another Ford vehicle. I am hoping that since you are part of the cooperate headquarters, that Ford Motor Cooperation has the $405.00 to cover the cost of my rental since Mike Naughton doesn't seen to be able to cover that cost. You might want to look into why one of your dealerships isn't making enough money to be able to cover that. This is the VERY first dealer that I have taken my vehicle to for repairs where they refused to get me a vehicle to drive while they worked on my vehicle. If you have any questions or need more information, please do not hesitate to contact me. I hope you are able to restore my faith in Ford. I would love to be able to go onto social media and tell them my story and how you came through and made up for what Mike Naughton/Ryan Andrews refused to do. More

Big Mike is unproductive Had to have an air bag replaced, took a year. Now another air bag needs to be replaced and it has been 3 months to no avail. All recalls. Left 3 me Had to have an air bag replaced, took a year. Now another air bag needs to be replaced and it has been 3 months to no avail. All recalls. Left 3 messages...really? a vehicle dealership lets its phones go to voice mail??? AND does not return the messages left. They blame it on Ford, so does Ford answer their phones now? Have always had problems with Big Mike's operations...not a thing changes except for the people. More

Great Service Went to the dealership -- people were great. Service was so good I went back and bought a new vehicle. Would highly recommend to anyone for sales Went to the dealership -- people were great. Service was so good I went back and bought a new vehicle. Would highly recommend to anyone for sales and service. More

Great service Very friendly staff well organized I was in and out within the time promised and was given updates throughout my visit. This is how a dealership shoul Very friendly staff well organized I was in and out within the time promised and was given updates throughout my visit. This is how a dealership should treat there customers. They make u feel like family. More

Service Center is Great I am very impressed with their service center. My warranty work was completed without question and solved my problems. They were well organized (unlik I am very impressed with their service center. My warranty work was completed without question and solved my problems. They were well organized (unlike other Ford dealers I know...) and did a fantastic job! I am happy with the process as a whole and even though they are not my closest dealer, the drive to them was well worth it! Thanks Mike S! More

Arrogant Twice I’ve gave them first chance to buy a brand new vehicle from them and both times found they expect you to kiss there xxx to do business with them Twice I’ve gave them first chance to buy a brand new vehicle from them and both times found they expect you to kiss there xxx to do business with them. Bought a Toyota instead. More

Best service and didn't have to stay all day I saw a used car I was interested in on Carfax.com and when i got to the dealership they had sent it to aution. I work with Eli and she was able to ta I saw a used car I was interested in on Carfax.com and when i got to the dealership they had sent it to aution. I work with Eli and she was able to talk to the service center to bring the car back. They did and I was able to test drive it and decided this was the right car, I was able get a good fair price, and was in and out I'll say within three hours. Eli was great helping me on the sale and keep me in the loop of every thing all the way up to the finance department. Eli was awesome and she keep checking in on me until i left. I would like to add too that Eli has checked on me with the car often now, that is a grest sales person Thanks to Eli and the Mike Naughton team! More

Test Drove to Keys out the Door in 1 Hour! Saw a used car I was interested in on Carfax.com and got to the dealership at 8:20PM. No lie...test drove...decided this was a the right car, negotia Saw a used car I was interested in on Carfax.com and got to the dealership at 8:20PM. No lie...test drove...decided this was a the right car, negotiated a good fair price, and was out the door by 9:20pm with Keys and the car. Eli was great helping us on the Sales side and Jimmy in finance who sorted the paperwork in no time. Awesome and thanks to the Mike Naughton team! More

Custom stereo and alarm Ford wont touch. I dont understand this service department at all. Called and spoke with rep. Wont mention names... told him my issue with vehicle which was electronic I dont understand this service department at all. Called and spoke with rep. Wont mention names... told him my issue with vehicle which was electronic issue. Unable to drive vehicle battery wont keep charge but not alternator... Had to get it there and drop off after hours due to work and needing girlfriend to follow me there who lives on other side of town incase it stalls. Recieve call from shop at 9 am starting they cant work on it because of all after market alarm and stereo and light bar. Are you kidding me right now? It has been serviced here before for one and second why is that not a standard question for people bringing in their cars??? When I asked the rep that I heard him laugh and he made a comment on how my lock button on remote locks and unlocks car. That isn't right? Ok has nothing to do with car, smart guy... pushed in pool by my son with the keys and car toys was able to save my remote... So whatever... get my keys and go to start it. It is now dead. Really you couldn't charge battery so I could leave the parking lot? Girlfriend had to follow me back to Aurora and needed her to jump it twice to make it home. Thanks Big Mike. Wont see me back for a thing! More

Horrible Customer and Vehicle Service Brought my 2015 Focus in early for the 20,000 mile maintenance. During this maintenance a minor oil leak was discovered. Once discovered the service " Brought my 2015 Focus in early for the 20,000 mile maintenance. During this maintenance a minor oil leak was discovered. Once discovered the service "advisor" scheduled my appointment out one month later to have it repaired. Within 24 hours of picking up my vehicle after the minor oil leak was allegedly repaired, the entire contents of my oil reservoir leaked all at once on my company's parking lot. The justification was that the service technician didn't install one of the gaskets properly and it "rolled off" therefore causing a massive oil spill (about 4 quarts of oil). I have been trying to get Big Mike Naughton Ford to clean up their mess with no luck. The service managers (Jamie and Blaine) have failed to not only repair what was a minor oil leak but have also failed to clean up their mess. Now I am being told that there can be nothing done to clean up the mess. They have not even attempted to bring in a professional service. I also now have more issues with my vehicle than what I started with . It seems that when these so call techs work on my vehicle, disaster strikes. I am now scared to bring my vehicle back in for the other problems that are now occurring on this vehicle. What do I do? Both of my Grandfathers retired from Ford (I am originally from Detroit) I buy Ford vehicles purely out of loyalty and now am worried that if I bring my vehicle in for service again, I will continue to have issues. Also escalated these incidents to the owner's son (Mickey) who implicitly said that Big Mike Naughton Ford does not care about customer loyalty, does not want me to buy my next car there, and does not want me to bring my vehicle in for warranty-based service. More