Schomp BMW - Service Center

Poor attitude, service and costs Took my car in for a new battery. Service tech that met me was complaining that a fellow worker did not show up so he had to take care of me. I asked Took my car in for a new battery. Service tech that met me was complaining that a fellow worker did not show up so he had to take care of me. I asked to be sure all fluids were topped off and his comment was "we do not do that for just a battery change". What's ironic is the manager checked me out and said of course we always top off. They did not fill windshield wiper so obviously they do not. Well I just went in to get a battery changed. I get the call that I have a oil leak, of course contained under car and between that and a recalibration I was hit with an extra $1,300. Picked up my car, drove one mile and service light came on. It ended up only being a "hose not connected" but went thru getting another loaner car, driving home then having to drive right back. I will not take either of my BMW's back to this dealership!! More

Horrible service!! I had a recall on my BMW - I brought it in and they said they could not fix it for me I ask them when they would be able to and they said they weren't I had a recall on my BMW - I brought it in and they said they could not fix it for me I ask them when they would be able to and they said they weren't for sure, they'd get back to me about it, I never heard from them. Then after paying them for what I thought they fixed on my vehicle, the heater needed to be fixed because it would only be very hot or cold, nothing in between to make it warm, that's when they told me that's the way the heater ran I argued with them saying no I did not buy it this way. I asked him to please check it again to make sure that the heater was working they told me in a very snotty way that they were busy and had other customers to tend to. More

Amazing service! Mason, Dylan, Ben, & Jeff were truly amazing, professional, and detailed. I must say they all were a pleasure to work with! This was the best car serv Mason, Dylan, Ben, & Jeff were truly amazing, professional, and detailed. I must say they all were a pleasure to work with! This was the best car service I have EVER received! Mason treated me like I was the Queen of England! Ben worked with my boyfriend Larry who purchased the car and he was truly amazing! Jeff one of the twins puts the “G” in genius! Dylan was extremely professional and knowledgeable about the service and warranty info. I must say...I would recommend your dealership to everyone I know! Thanks again for the white Glove Service! You guys are the BEST! Best Regards, Bridgette and Larry More

Patience pays off Austin Akens, Steven Constable could not have been more helpful. It took awhile to find a solution but Schomp team delivered. Excellent service guys. Austin Akens, Steven Constable could not have been more helpful. It took awhile to find a solution but Schomp team delivered. Excellent service guys. Al Tafoya More

Very good Service dep. Marcus is very good man and worked very hard to repair my X6 for recall and manufacture check. They worked so hard and fished 9.30 pm. T Service dep. Marcus is very good man and worked very hard to repair my X6 for recall and manufacture check. They worked so hard and fished 9.30 pm. Thanks More

Customer Service This dealership knows the true meaning of customer service. I would highly recommend them for car purchases as well as maintaining your vehicle. Very This dealership knows the true meaning of customer service. I would highly recommend them for car purchases as well as maintaining your vehicle. Very professional and easy to work with from beginning to end. More

Normal service Made an appointment for routine maintenance and scheduled a loaner. When I arrived I was told they were out of loaners because people were not returni Made an appointment for routine maintenance and scheduled a loaner. When I arrived I was told they were out of loaners because people were not returning them. They began the service right away but also informed me in less than 5 minutes that there was a loaner that just came back. In no time they gassed and cleaned it and I was gone. They could easily have just finished the service while I waited. They keep their promises. More

Service Advisor was subpar and they scratched my car I have brought my car to Schomp for every service since 2013 and this will be the last time unless I have a recall. I only brought it in for a recall I have brought my car to Schomp for every service since 2013 and this will be the last time unless I have a recall. I only brought it in for a recall this time. The service advisor did not call me to tell me they had to order the part for the 40 minute job. I called 3 times before a service manager advised me of the the status. The next morning, my service advisor called my home at 6:10 am to give me an update. She called again at 2 to tell me it would be done before I got out of work. I ultimately got my car back that night. When I got home, I inspected my car to find they scratched my front bumper through the paint (they aren't huge scratches, but they are the biggest ones on my car) and dinged my wheel well through the paint. I am so mad that I haven’t brought myself to call them to complain, but I took pictures with a date stamp to deal with Schomp sometime this week. Needless to say, I am very disappointed and eventually when I trade out my car, it won’t be for another BMW. Update #1: Ariel Metekengi, BMW Service Manager, called me to apologize for this visit as well as others I had in the past. He offered to not only fix the scratches written about above, but also fix any others on my vehicle. I dropped it off yesterday (11/10/17) morning and we will see how my car comes back. I was more than a little apprehensive about leaving my X3 with them again, but I will give Schomp BMW one last try. Update #2: After 3 business days, I got my car back last night (11/14/17). They parked it in the dark which made it nearly impossible to inspect (thank you iPhone flashlight). I immediately noticed that they did NOT fix the extra scratches that the service manager said would be fixed. I walked around the car and found that they did fix the damage from the original visit. I waited until this afternoon to inspect it completely. The repair looks very nice. There are a couple scratched on the edges of the upper panel and wheel well, but I can fix that. All in all, at least Schomp fixed what they damaged, but they didn't keep to their word. I will not be going back unless absolutely necessary. More

Mistakes every time I've come here. I brought my car in for warranty service because the climate control wasn't working correctly. They replace the whole control panel but used the wron I brought my car in for warranty service because the climate control wasn't working correctly. They replace the whole control panel but used the wrong panel which didn't have buttons for the seat warmers. If anyone should have the records as to exactly which panel to install, then they should, since I bought the car from this dealership. Every single time I've come to this place they've made big mistakes. This dealer looks shiny and clean but they have MAJOR problems and often the right hand doesn't know what the left hand is doing. They claim to have some sort of a 5 star service rating from BMW but I'm baffled as to how they could have gotten it. On top of that the employees often ask you to give them a high rating. More

Winter tires and oil change I bought my car at Schomp BMW in 1913. Have had all the work done there since. Have always been very happy with the service and level of care taken I bought my car at Schomp BMW in 1913. Have had all the work done there since. Have always been very happy with the service and level of care taken for my car. My supervisor is Mike Gibson and he is outstanding as is the head of the TechTeam Chad who does the work on my car. Would highly recommend this dealership to anyone! More