Schomp BMW - Service Center

Terrible service appointment They left the radiator reserve cap off during a routine service appointment. I called several times as I’m stranded without a car. No answer on last c They left the radiator reserve cap off during a routine service appointment. I called several times as I’m stranded without a car. No answer on last call and I was promised a call from the supervisor previously. The car can’t be driven, it has coolant all over it, and I have no way to work tomorrow. I’ve never seen anything like this. The worst! More

Service review Scheduled a service stop to deal with some warranty items. dropped my vehicle off and told them to add an oil change to this list. They wanted to repl Scheduled a service stop to deal with some warranty items. dropped my vehicle off and told them to add an oil change to this list. They wanted to replace the tires I said no at this time. 2 weeks go by and due to ordering parts with very little communication during this time. Finally after 2 week I get a voice mail asking if I wanted an oil change and to replace the tires. I called back left a voice mail to say just the oil change and to call me back ASAP to talk about picking up my vehicle. I received no call back for 5 hours. finally after pestering them for a few hours I get a hold of someone and told them I could pick it up the next day now because it was to late. I said I would be there in the early AM. They never cleaned the car nor were they ready for me the next day. I can say I will never use Schomp again and that the treatment I received was horrid. worst service experience ever. More

Great Service I always receive great service at Schomp! Chris Adams goes above and beyond. Really, everyone I’ve met at Schomp is kind and knowledgeable. Chris has I always receive great service at Schomp! Chris Adams goes above and beyond. Really, everyone I’ve met at Schomp is kind and knowledgeable. Chris has been taking care of my car for over 3 years, and I never worry that something is overlooked. It’s a positive experience every time. More

Everyone at the dealership was very friendly and helpful. Karlie Diehl was very helpful arranging a loaner car, managing and informing me about the repairs and progress of the service. I always enjoy visiting Karlie Diehl was very helpful arranging a loaner car, managing and informing me about the repairs and progress of the service. I always enjoy visiting this dealership, I trust and enjoy all the people there.' First class! Keep up the good work! More

Worst customer service On both ends of service appointment I waited 45 minutes to talk to anyone. No one covered anything that was done to my vehicle and people were helped On both ends of service appointment I waited 45 minutes to talk to anyone. No one covered anything that was done to my vehicle and people were helped all around me and treated much better. I will never use them again! More

Connor Hanlon of Schomp is the epitome of honesty, integrity Connor Hanlon of Schomp is the epitome of honesty integrity and true customer service. I purchased my red Series 4 from Connor last year and he still Connor Hanlon of Schomp is the epitome of honesty integrity and true customer service. I purchased my red Series 4 from Connor last year and he still makes sure I am being treated to his high standards of Customer Service when I come in for my service appointments. I have found my perfect dealership and client advisor in Connor Hanlon and will never shop anywhere else. Thank you Connor for watching over me and making sure I get a square deal. Susan Hanson More

Schomp BMW - Employees and Service I have always had a great experience servicing my BMW at Schomp. I recently had work done on my X5 and, once again, was not disappointed. I especial I have always had a great experience servicing my BMW at Schomp. I recently had work done on my X5 and, once again, was not disappointed. I especially appreciate the professionalism and responsiveness of Jenna Malone who went above and beyond to address my requests and explain the service, timing, etc. She is very good at her job and always focused on customer service. Keep up the good work Jenna and BMW. More

Service department totaled our car Just a warning so no one else has to live this nightmare . . . my husband had his mint condition 550 in for regular maintenance and after a week was c Just a warning so no one else has to live this nightmare . . . my husband had his mint condition 550 in for regular maintenance and after a week was called by the service manager to inform him that there had been an "incident." The mechanic had our vehicle out for a QA drive on 470 and caught it on fire . . . completely engulfed in flames and totaled! We weren't even met with a formal apology. After two months of crossing our fingers for a reasonable resolution from what we thought was a reputable and professional company, Schomp BMW is doing nothing to help get us in another vehicle. While pages of unprofessionalism could be documented and we should've, in the end, hired an attorney, we are not the type of people to do that. We are very reasonable people and didn't expect them to hand us a new replacement, but they didn't even offer to help find a similar vehicle to ours. We've have had to file a claim with our own insurance and have still not been given a reason for the fire by the service department. The agony of the ordeal has been unbelievable and created so much stress for us! It started bad and ended bad and we truly hope that this review will prevent this from happening to someone else. Please be careful and avoid having any service or business done here. Please see pictures below of before my husbands left his vehicle in their care and the after. More