Schomp BMW - Service Center

Once again Chris Adams handled all of my service needs very quickly and efficiently. It has always been a pleasure to work with him. He definitely exceeds my expectations. very quickly and efficiently. It has always been a pleasure to work with him. He definitely exceeds my expectations. More

Customer follow up failure Since I purchased a 2020 BMW X5 last month, I've relied on You Tube for tutorials on the operation of this amazing automobile. Truly a marvel in tech Since I purchased a 2020 BMW X5 last month, I've relied on You Tube for tutorials on the operation of this amazing automobile. Truly a marvel in technology. Due to the virus it was difficult to talk to anyone on the operations of the car, I was given a business card of an associate which I have left messages for several weeks to arrange time to have my questions answered. I'v never received a return call , even call in the front desk to talk to someone else has failed. TODAY, finally after being cut off from the front desk twice I persisted and finally was referred to Austin Faul who assured me that if I went in tomorrow someone from be available to talk to. More

Generally the service department personnel are knowledgeable and courteous. I was getting a brake fluid warning in July of 2019. I checked fluid levels and they were okay. I had just been in for knowledgeable and courteous. I was getting a brake fluid warning in July of 2019. I checked fluid levels and they were okay. I had just been in for service in June and called them about the light, two different times about the warning light. I was told that maybe the tech didn't reset the light or I could come in and have them look at it. I declined and accepted their explanation as feasible. I checked my maintenance book and it showed no brake service required until the sixth oil change. When I came for the 2020 scheduled maintenance, I was told that there was a brake fluid flush due last year but my maintenance warranty had expired. I think they should have known it was due last July when I called them, when the vehicle was still under warranty. Surprise, they knew right away when I pulled in for the 2020 maintenance and wanted to charge me for it. To me it was very suspicious that they would know the reason after the warranty had expired and not when it was under warranty. Thus the mediocre rating. More

CJ Lains, Best customer service CJ is the best. He kept me informed throughout the process, addressed any concerns I had. made the experience terrific. Will always bring my car to S CJ is the best. He kept me informed throughout the process, addressed any concerns I had. made the experience terrific. Will always bring my car to Schomp!!! More

It was a pleasure working with Trent. Very communicative and up front. After repairs I was unable to pick up my car as my husband and son where sick at the same time. Trent offered a link for payment and al and up front. After repairs I was unable to pick up my car as my husband and son where sick at the same time. Trent offered a link for payment and also offered to have my car valeted to my home! I had no idea this was an option. With the stress at home and to pick up a vehicle Trent lightened my load and made my day! Thanks for the compassion’ this is why we shop with Schomp! Because of individuals like Trent Staley More

Accommodating! Justin has always taken care of my vehicles, even at the last minute and doesn't give me any excuses. He provides flawless service! Thank you! Justin has always taken care of my vehicles, even at the last minute and doesn't give me any excuses. He provides flawless service! Thank you! More

Vehicle Check I was very pleased with the communication between me and the Service Advisor. She understood what was going on when I told her the problems I was hav I was very pleased with the communication between me and the Service Advisor. She understood what was going on when I told her the problems I was having with the car. Also very friendly and gave me updates on the car often which was very helpful for me to find time to pick up my car. The run through of the car was great and only took them less than a full day to get the car back to me. More

My husband and I had the pleasure of working with a lovely young lady named Carla at Shomp. We were in need of a new vehicle and Carla did a fantastic job taking care of us. She was very friendly as we lovely young lady named Carla at Shomp. We were in need of a new vehicle and Carla did a fantastic job taking care of us. She was very friendly as well as knowledgeable about the products. We had a great experience with all the employees who we came in contact. We highly recommend this dealership. More

Exemplary Personalised Customer Service ! Thank you both Connor and Terrance for the level of detail and commitment to ensuring my appointment pre arrival thru the conclusion was handled with Thank you both Connor and Terrance for the level of detail and commitment to ensuring my appointment pre arrival thru the conclusion was handled with such attention and genuine care! More

Excellent Service From Start To Finish Ashley was with me every step of the way from drop-off to pick up. Communication from her was excellent and I was kept abreast of the situation with m Ashley was with me every step of the way from drop-off to pick up. Communication from her was excellent and I was kept abreast of the situation with my car during all of the stages of service at Schomp BMW, During pickup the technician who called out on the radio to her made a non-consequential flub and after fact Ashley and I laughed about it. All in good spirits and the utmost in professionalism. I would return for further service at Schomp and will request Ashley again. More