Schomp BMW - Service Center

Excellent Service! Five Stars across the board :) I can’t imagine taking my BMW anywhere else for my service needs. Thanks so much SCHOMP Team! imagine taking my BMW anywhere else for my service needs. Thanks so much SCHOMP Team! More

Very clean dealership and service area, amazing service, kept me updated on the status of my car. all staff was professional. Highly recommend this dealership kept me updated on the status of my car. all staff was professional. Highly recommend this dealership More

Jaqueline was very good in assisting me with my service. The service ran late and she stayed late to get my car taken care of. She also stayed in communication with me to keep me informed. I want to make The service ran late and she stayed late to get my car taken care of. She also stayed in communication with me to keep me informed. I want to make sure she is the only one I talk to when dropping my car off for service. More

Ashley the Service Rep and Cory the Technician were great. They did a wonderful job. We appreciate them doing a thorough job since we live an hour away. great. They did a wonderful job. We appreciate them doing a thorough job since we live an hour away. More

I have owned BMWs for over 45 years. Schomp BMW service team continues to meet and exceed my expectations. Knowledgeable, professional and personable are just a few words to describe them. team continues to meet and exceed my expectations. Knowledgeable, professional and personable are just a few words to describe them. More

Schomp BMW service is outstanding. They treat you extremely well and the waiting area is very pleasant. I felt the quality of work was excellent and experience very positive overall extremely well and the waiting area is very pleasant. I felt the quality of work was excellent and experience very positive overall More

The entire experience has been less than expected. We worked with Jeff the sales manager, as he was training a new hire. There were a few hiccups and miscommunications, but Jeff was courteous and pleasan worked with Jeff the sales manager, as he was training a new hire. There were a few hiccups and miscommunications, but Jeff was courteous and pleasant to work with. The windshield on the car was cracked and noted on the we owe. The glass needed to be special ordered. Once we started dealing with the service department is where we received terrible service. We were contacted to schedule the repair via text and told it would take about half a day. They offered a loaner car. We received a confirmation text for an 8:10am appointment. When my husband showed up on-time, they told him he was early and scheduled for 8:30, but they would squeeze him in. They gave him a 3 series which is tiny for a family 6 and one on the way. Ashley Otto called us that evening to let us know, the new windshield was also broken and they would need to keep the car overnight and into the next evening, since they had already pulled the glass out. They would need to see if they had another windshield in stock the next day and she would be in touch. We agreed that was fine. The next day we didn't receive any updates. We live about an hour north of the dealership. I happened to be down south and started calling around 4pm for an update, as I was ready to head back up north. We called the service department and they said Ashley wasn't at her desk, but they would have her call her us when she was back. a quarter after 5pm, I was still stalling from heading home. I left Ashley a voicemail and I finally reached out to Jeff to help me get in touch with Ashley. She FINALLY called back and said they did not have the windshield in stock and they installed the broken windshield. The communication or lack there of was frustrating. Driving around in a tiny car when we are a family of 6 was frustrating and having to wait another two weeks and then come back and do it again was frustrating. Ashely assured us they would call when the new windshield came in and they would get us re-scheduled. A month later we still had not heard anything. I reached out to Jeff to get an update. By the end of business day, no update from Ashley or anyone at the service department. I called the service department the next day. They said the person that could confirm if that was in stock was away from their desk, but they would call me back. Service confirmed my phone number as the line to call back. 5 hours later no call. I reached back out to Jeff. He sent another email to Ashley to check in and do her job. I found Ashley's cell phone number and left her a message. she FINALLY called me back and said she had left my husband a message just today (15 minutes earlier than I called her). She said she had no idea when the windshield came in and that she couldn't help me to schedule the appointment. She was rude and unhelpful with letting me know how to go about scheduling the appointment. Ashley's communication skills are terrible. This wouldn't have been a frustrating situation if she would have just picked up the phone and kept us in the loop. She should not be in customer service. Hoping to get an uncracked windshield into our car after almost two full months. We purchased the Tahoe, because I am pregnant and didn't want to have to deal with it once the baby arrived. Unfortunately we are still having to deal with this now. More

Mike Barrett help me with figuring out my maintenance plan. Since cars and computers are not my strong suit. His time and patience were really appreciated. plan. Since cars and computers are not my strong suit. His time and patience were really appreciated. More

Once again Chris Adams handled all of my service needs very quickly and efficiently. It has always been a pleasure to work with him. He definitely exceeds my expectations. very quickly and efficiently. It has always been a pleasure to work with him. He definitely exceeds my expectations. More

Customer follow up failure Since I purchased a 2020 BMW X5 last month, I've relied on You Tube for tutorials on the operation of this amazing automobile. Truly a marvel in tech Since I purchased a 2020 BMW X5 last month, I've relied on You Tube for tutorials on the operation of this amazing automobile. Truly a marvel in technology. Due to the virus it was difficult to talk to anyone on the operations of the car, I was given a business card of an associate which I have left messages for several weeks to arrange time to have my questions answered. I'v never received a return call , even call in the front desk to talk to someone else has failed. TODAY, finally after being cut off from the front desk twice I persisted and finally was referred to Austin Faul who assured me that if I went in tomorrow someone from be available to talk to. More