Schomp BMW - Service Center

As I noted in an earlier email, everthing was fine with the exception of the car wash. It would have been better had the car not been washed at all as I ended up having to spend several more dollars just the exception of the car wash. It would have been better had the car not been washed at all as I ended up having to spend several more dollars just to get the soap residue off my car. In the past I have certainly appreciated this extra "perk", however this time it was not appreciated. More

I have had my BMW in for service many times and Mike was the kindest most patient service advisor I have ever worked with, I needed to check with my husband on some of the repairs and he did not pressure me the kindest most patient service advisor I have ever worked with, I needed to check with my husband on some of the repairs and he did not pressure me for an answer, seemed like he fully understood that I didn't know much about car care and explained the details in a way I was able to understand. Next time, I will ask for him personally to be my service advisor. More

My wife and I each drive a Schomp Accord and we have been working with Nhat for the last 4 years. He is always friendly, professional and knowledgable. The work is always done to our satisfaction and on time working with Nhat for the last 4 years. He is always friendly, professional and knowledgable. The work is always done to our satisfaction and on time. We have recommended Schomp to several of our friends. 2 of them have purchase vehicles from you. We wouldn't go anywhere else. Thank you, Don Nielsen More

My opinion of Schomp Mini Service has been turned around 180 degrees from where it was 4 months ago. 4 months ago I reported that the window tint installed on my car when I took new delivery (1 year earlier 180 degrees from where it was 4 months ago. 4 months ago I reported that the window tint installed on my car when I took new delivery (1 year earlier) was really looking poor. The appearance had become one of dirty hazy windows when looking from the inside out. After two trips from Westminster to the shop, I was eventually told that nothing was going to be done, because there was no apparent issues with the quality and/or workmanship. I knew from experience, and watching these particular windows deteriorate, that this was a wrong assessment. I became upset, and dismissed all trust in my favorite dealership (you) from that point on. I even vowed I would never return to Schomp MINI for anything, once a special warranty part arrived and was installed. 4 months passed, along with a few attempts to find out when a warranty part was ever going to arrive in order to get it installed and be on my way to separation from Schomp MINI. Well, in early February, I spoke with Robert to offer up a deal regarding my warranty part. The part was in, but was still missing an attaching push in rivet retainer. I asked Robert if I could come in, have the part replaced (side of seat plastic cover), and they could use one out of a variety of rivet retainers I went out on my own and located to be used. It was during this conversation that Robert asked me if I still had the tint on my windows that was originally installed when I took delivery. I told him I did, and that I hadn't been able to get to a 3rd party 3M dealer to get a second opinion on the tint material. Robert then told me, that as a result of a meeting, it was decided to re-tint my MINI and wanted to know when I could bring it in to have it done and get my warranty part installed. Needless to say, I was very pleased to know my particular issue was not forgotten about, and reconsideration was given to my problem. And I cannot begin to tell you how pleased I am that my confidence, trust, and admiration for your service center has been rekindled. One might think I was asking for a lot...I wasn't. I merely had an issue with something I paid good money for, and it's appearance was unacceptable. This appearance was not there when I took delivery in Oct 09, it manifested itself over a period of a year...in my opinion an issue regarding the material itself. Robert himself seen the poor appearance, yet I know he was "instructed" to tell me there was nothing wrong with it. The issue could've been left as it was, accepting the fact that just one customer would never return. But you didn't, and it re-established my faith that customer satisfaction is of high priority. More

We were just in there for an oil change and browsed your lot while we were waiting. Everything went smoothly as it always has. My son bought a vehicle at the dealership when he was home on leave during Ch lot while we were waiting. Everything went smoothly as it always has. My son bought a vehicle at the dealership when he was home on leave during Christmas. Once again, a good experience. We will be back in the future. More

I have had nothing but poor service from this dealer for 3 years. Service advisor Chris is immature and a poor communicator of solutions to my car's issues. I have 3 months left on the lease and I will 3 years. Service advisor Chris is immature and a poor communicator of solutions to my car's issues. I have 3 months left on the lease and I will not be going back to this dealer for another car. Shame on Lisa Schomp for her lack of awareness that her expensive new location has really poor service employees. More

Just horrible. Sales couldn't touch the deals I received elsewhere. Service was negligent and took multiple visits to rectify. Service advisor "Chris" was soo busy he didn't take the time to discuss my is elsewhere. Service was negligent and took multiple visits to rectify. Service advisor "Chris" was soo busy he didn't take the time to discuss my issues with me. Didn't let me talk without cutting me off. Spoke to the service manager who was blasé about my situation. Just bad all around. More

Orginally had a bad experience, but it really wasn't so bad when I look back on it. My SA Chris has done a wonderful job since and I am very happy. Chris has taken care of me every step of the way and I bad when I look back on it. My SA Chris has done a wonderful job since and I am very happy. Chris has taken care of me every step of the way and I apprieciate it beyond words. I will continue to take my X3 here for service, their new service bays are very nice. I have mixed feelings about thier techs though and that will need to be evaluated at a later date. More

These guys are good - but fairly expensive. They don't necessarily want to see me come in which is ironic given how much the BMW free service is advertised. They missed that a piece of inside trim had fa necessarily want to see me come in which is ironic given how much the BMW free service is advertised. They missed that a piece of inside trim had fallen off of my rain sensor (on a 2007 5-Series!!) which I had to point out to them. Overall - they did get my car fixed sooner than promised - but they seem a bit too busy much of the time. Once my car is not under warranty I would take it to my local mechanic. More

I was charge 1.5 hours of labor to diagnose and replace a blown fuse. I am not a master mechanic, but do know to check the simple things first and was a little disgruntled. When I asked the service manager blown fuse. I am not a master mechanic, but do know to check the simple things first and was a little disgruntled. When I asked the service manager if this was a common problem he said no. The next day the fuse blew again. The service manager said I would be billed labor to further isolate the trouble. Instead of going back to Schomp, I took the car to my local BMW service Autoworks. He quickly told me that there was a Service Bulletin that described my problem exactly. Since my car is under Certified Pre Owned Warantee, I call Schomp back. They said that all of their mechanics go home at 3:00 p.m. and he couldn't confirm the problem and said my mechanic had no right to see BMW Service Bulletins. Long Story Short, don't use Schomp! They are rip offs. More