Schomp BMW - Service Center

Service at Schomp is at a high standard and very customer friendly. I always feel my patronage is valued. My questions are always addressed with care and attention. I appreciate the transportation provided w friendly. I always feel my patronage is valued. My questions are always addressed with care and attention. I appreciate the transportation provided when I drop off my car for service, oftentimes a new loaner. More

It was very easy to schedule a prompt service appointment. A free loaner for the day was appreciated. Quick recognition by attendant when dropped off car. Ricky confirmed scope of work and cal appointment. A free loaner for the day was appreciated. Quick recognition by attendant when dropped off car. Ricky confirmed scope of work and called when completed. He explained work done. Jake always performs exceptional work and is always willing to meet with me one-on-one, if needed. Clean, washed car is a plus at pick-up. Very pleasant and approachable service department! More

Service is the reason I have bought all my new cars from this dealership since 1996. Everyone in the department is very professional - especially from the initial contact, the gentleman who handles the loa this dealership since 1996. Everyone in the department is very professional - especially from the initial contact, the gentleman who handles the loaner, and Bill Cosby. I have met the service technicians on previous visits and feel they're the best in the business. All of this is a very postive reflection on management. More

Schomp BMW is always professional, courteous and goes beyond providing great customer service. My service advisor, Stuart is extremely helpful and easy to deal with. They go above and beyond in making t beyond providing great customer service. My service advisor, Stuart is extremely helpful and easy to deal with. They go above and beyond in making the process of getting my car serviced a pleasurable experience. I would definitely recommend Schomp BMW to my family and friends. More

The reason for the lower rating in the "Price" category, is because when I was told I needed a new battery for my vehicle, I was told the price of the battery but was not informed that I would be category, is because when I was told I needed a new battery for my vehicle, I was told the price of the battery but was not informed that I would be charged an hour of labor at $126. Thinking about it later made me feel like I was tricked into agreeing to purchasing the battery even though it was needed to make the repair. More

Mike Gibson is very attentive and does an excellent job. The gentlemen at the service desk checked me out in the loaner and nothing took more time than necessary. In fact, I took longer than necessary bec The gentlemen at the service desk checked me out in the loaner and nothing took more time than necessary. In fact, I took longer than necessary because I took advantage of your free coffee in the showroom. I must admit I am not used to answering twenty questions when all I would like is a cup of coffee but nevertheless, the coffee and the service were done completely to my satisfaction. More

Chris, is absolutely the BEST! He is so well-mannered, very polite, and thinks ahead of the customer, like when I asked him if they could do an oil change also, as I just just brought the vehicle in for a very polite, and thinks ahead of the customer, like when I asked him if they could do an oil change also, as I just just brought the vehicle in for a tire rotation. His reply was, "yes, I already put that down to do an oil change, since you were here!" Unbelievable, he knows what to do before I even say it! Chris has got to stay, otherwise I won't stay with service. He is fantastic with his kind attentive attitude, like I am his only customer, and I know I am not!!! THANKS! More

The dealership is new so it is very nice and comfortable. This was the first time that I waited for my car to be done so I enjoyed watching television and having some coffee. Steven advised that the car wo This was the first time that I waited for my car to be done so I enjoyed watching television and having some coffee. Steven advised that the car would be done in an hour and he was right on the money. I didnt know to wait any longer and was on my way. though taking your care to a dealership is in many cases frowned upon due to pricing, I enjoy the friendliness and comfort of taking my car to Schomp. More

Overall every time I have taken my car into Schomp BMW it has been a very pleasant experience. All staff in the service department is courteus and always willing to help. The only frustration I have is that has been a very pleasant experience. All staff in the service department is courteus and always willing to help. The only frustration I have is that my car has had to go in for service several times for what appears to be the same issue. Although it is different. This is just frustrating for me. Although the service advisor has been very nice throughout every situtation. More

Very prompt and friendly service. The fact that you offer a loaner car when my car is in for service is very important. Ricky has been very responsive to my needs. Also, the loaner allow one to drive offer a loaner car when my car is in for service is very important. Ricky has been very responsive to my needs. Also, the loaner allow one to drive some newer BMW vehicles which will most likely influence my next buying decision. More