Schomp BMW - Service Center

Right from the moment of arriving to leaving Schomp I was treated with respect and friendliness that is hard to come by these days. I was given very straight forward information and wasn't mislead about the treated with respect and friendliness that is hard to come by these days. I was given very straight forward information and wasn't mislead about the issue concerning my tire (sidewall bulge). I have been a loyal customer of Schomp for 3 years and will continue to bring them my business as I have not been treated with the same courtesy and respect at other BMW dealers in the Metro area. Thank you Ralph Schomp for being there when I need it most as always. More

Second survey associated with the same visit. Still have not received any feedback from the first survey. Drop-off experience was very good. Reception was friendly, organized, loaner car was ready/waiti not received any feedback from the first survey. Drop-off experience was very good. Reception was friendly, organized, loaner car was ready/waiting, etc. Pick-up experience was not good. No explanation of the work completed (other than shorthand on the work order form) and no one was available to answer questions. I had noted that squeaking brakes continue to be an issue for me-- no mention of what, if anything, was done. They continue to be an issue. No follow-up phone calls or emails-- even after I mentioned I was not entirely pleased with my overall experience. Thank you. More

I had a great experience. All the work was done well and on time. Also, my SA Mike, is extremely personable and a pleasure to work with! Also, the tech who works on my car, Chad, actually came out to talk t on time. Also, my SA Mike, is extremely personable and a pleasure to work with! Also, the tech who works on my car, Chad, actually came out to talk to me about a recurring problem I was having. I really appreciated this and like to know and talk to the person actually working on my car. More

Chris in service seemed to rush me through the process, and was too busy to get all my questions answered. I called Bill after leaving and he did a great job answering my questions. I will ask for Bill to and was too busy to get all my questions answered. I called Bill after leaving and he did a great job answering my questions. I will ask for Bill to be my service advisor from now on... This is our second vehicle that we have serviced at your dealership. More

There was a recall on a fuel pump, and the car had to be reprogrammed. I could not do that in the first trip because a snow storm was moving in so I brought it back. I was told it would take 2 hours, but it reprogrammed. I could not do that in the first trip because a snow storm was moving in so I brought it back. I was told it would take 2 hours, but it took 4. Time was not an issue for me; just gave me more time to be with my daughter. Everyone was very nice - I needed some things out of the car, and they went out of their way to get the trunk open for me. Odd thing happened though - my passenger side blinker quit working after the re-programming. Please use my planatlaw@gmail.com address - I am getting two e-mails from you, and I only need one. Thanks. More

Took the 03 bmw 330xi in for a tire pressure monitor light that had be recurrent. The maintenance team ensured to take the extra time to track down all possible causes and ensure the repair was complet light that had be recurrent. The maintenance team ensured to take the extra time to track down all possible causes and ensure the repair was completed to my satisfaction while giving me a loaner car. The repair took a few days but I was kept up to date with the troubleshooting and in the end a repair that had many unusual faults and would have likely taken several trips back and forth was fully fixed in one trip. This is very important to me since I live over 70 miles away. More

I needed to have my snow tires removed and summer tires put back on our X5. Called service spoke to Steve, who said they could take care of it that day. How ofter do you get a same day appointment with oth put back on our X5. Called service spoke to Steve, who said they could take care of it that day. How ofter do you get a same day appointment with other dealers? Brought it in Steve met me and took the car, very friendly. My wife and I waited for the car in your fantastic lobby, browsed the cars in the lobby and were always greeted with a smile and hello and asked if there was anything we needed. Steve got us when the car was finished and informed us they had a found a few nails in the summer tires and took care of those for us. The car was also washed, what a treat!. We are always treat so well in your store and taking our car in for service at your dealership is never a bad thing. Schomp has created a great environment and must treat the employees well as they all seem happy to be there. I hope we can always have a Schomp BMW in our garage! Thank you Jeff and Kathy Allen More

I live near Aspen, and work, so I have to make an appt. and have a loaner car when service is required. Chris Adams ALWAYS works with me, makes sure my car is serviced correctly and does a great job. If and have a loaner car when service is required. Chris Adams ALWAYS works with me, makes sure my car is serviced correctly and does a great job. If there is ever a problem, Chris lets me know immediately and I know what to expect. I appreciate that level of service. More

It always a plesant experience at Ralph Shomp. The facility is always clean and everyone is always willing to help you with anything you need. When I need a loaner car it is always available for me. facility is always clean and everyone is always willing to help you with anything you need. When I need a loaner car it is always available for me. I would always recommend this dealership to anyone. More

This was the best service experience i have had in 8 years with Ralph Schomp - I have owned 3 series BMW's for the last 8 years and had given up on them. This has changed my mind. I want to thank Lisa S years with Ralph Schomp - I have owned 3 series BMW's for the last 8 years and had given up on them. This has changed my mind. I want to thank Lisa S., Chris and all the guys that worked on the car. More