Schomp BMW - Service Center

Hello. I had a very nice experience with the director Mr.Robert Villanueba, and his team, Austin, Sam, and a person who washed my car, Brian. They are tru I had a very nice experience with the director Mr.Robert Villanueba, and his team, Austin, Sam, and a person who washed my car, Brian. They are true professionals, very polite, they are the best. Their service was excellent, Robert made sure that I will have my new tires on my X5 that afternoon, he was checking quite often on the progress of it in a.midst of so many things, clients he had to take care of. It was just the best service, the whole team went beyond their duty, they always had a smile, and I am certain that they were tired. Please command them. Thank you. Sincerely, Marie Sierzegen More

Over the weekend I received a message that the battery in my key needed replacing. When I arrived at the dealership on Monday, it was mostly closed except for Garrett Bourcier who went out to my car, showe my key needed replacing. When I arrived at the dealership on Monday, it was mostly closed except for Garrett Bourcier who went out to my car, showed me how to open and start my car in case something happened before I could get the battery replaced. His kindness and attention to detail were very much appreciated. More

I brought a 3 series diesel in. The quote was 2,900. The advisor had over $1000 worth of parts on the invoice that the vehicle didn’t even have. On top of that they reset my performance tune, also my sunroo advisor had over $1000 worth of parts on the invoice that the vehicle didn’t even have. On top of that they reset my performance tune, also my sunroof was not working along with me radio when I took possession of vehicle, they were working before they touched it. $1900 to replace my fuse box? Then I had to tow it if their lot because they erased my software and got it stuck in limp mode. I had it fixed by self in 30 min in my drive way. More

After 30 years of buying Benz from Littleton Mercedes we decided to try a BMW X5 that I enjoyed driving. The buying experIence was fine with Connor Hanlon but the service experience with Mike Gibson has be decided to try a BMW X5 that I enjoyed driving. The buying experIence was fine with Connor Hanlon but the service experience with Mike Gibson has been terrible. After we told him the car had several computer issues he stated that the problem was operator error and didn’t have the time to discuss. He then went on to be very condescending and blew me off when we picked up the vehicle. Mike Gibson was so rude and acting like we were bothering him so we went to Josh Mooney who jumped in to help and signed us out so we could pick up the car - we were done with Gibson! Ryan Murphy in the Genius Dept was also helpful, friendly, considerate and confirming it was NEVER operator error and that BMW was following up with program updates in March to fix the huge problem that many are experiencing with this vehicle. He also offered to help anytime if needed in the future. More

I have received an excellent service by Robert director of services, and Samantha advisor at Ralph Schomp. Robert is very professional, and very nice, he makes you feel an important customer, he recognize of services, and Samantha advisor at Ralph Schomp. Robert is very professional, and very nice, he makes you feel an important customer, he recognizes my years of loyalty with Ralph Schomp. Samantha is one of your best advisors, I must mention the best; she is very professional, knowledgeable, and very nice. Please consider Ralph Schomp for services. Thank you Robert, and Samantha. Sincerely, Marie S. ; More

We can't thank you enough Jana for your help last week while we were in for our tire service. You have such a wonderful skill with people and problem solving. You've got a great team there and we apprec while we were in for our tire service. You have such a wonderful skill with people and problem solving. You've got a great team there and we appreciate you making us feel like we were your most important customer that day. Thanks, Jason and Megan More

Have had our BMW in three times for an oil leak. Wen to pick up today as they said it was all fixed. Did not even take our car off the lot as it still had leakage. Do not have a lot of confidence in their pick up today as they said it was all fixed. Did not even take our car off the lot as it still had leakage. Do not have a lot of confidence in their mechanics at this time. More

The Staff at Schomp BMW works efficiently as a team and is always eager to please. My appointments are handled in a timely manner and my concerns are addressed. is always eager to please. My appointments are handled in a timely manner and my concerns are addressed. More

I bought a 2021 X5ei in December 2020. On Saturday, September 25, 2021 I brought my car in for service. Garrett Bourcier greeted me when I walked in and asked how I liked my car. I told him how much September 25, 2021 I brought my car in for service. Garrett Bourcier greeted me when I walked in and asked how I liked my car. I told him how much I enjoyed my car, but didn't know how many of the buttons worked. He set up an appointment for me within the hour to go over my car. He personally sat in my car and went over every button!!! EXCELLENT customer service. My only bummer with Schomp is that every time I'm there, the car wash is broken. Really need to figure car wash situation out. thanks! Amy More

My service experience was truly made better due to Frankie being my service rep. She greeted me with a smile, made sure all of my car's needs were met and did it in a professional, timely and courteo Frankie being my service rep. She greeted me with a smile, made sure all of my car's needs were met and did it in a professional, timely and courteous manner. Golds stars all around to Frankie and the service team at Schomp BMW. Frankie has earned my trust and future business! More