Schomp BMW - Service Center

Had bad gasoline and the car stalled out 150 miles from dealer. BMW towed the car to schomp. They gave me a loaner car with no notice. The dealer helped me with the insurance company so the damage would be dealer. BMW towed the car to schomp. They gave me a loaner car with no notice. The dealer helped me with the insurance company so the damage would be covered with my policy. Schomp kept me well informed during the entire process. Tim More

Steve was great to work with. He went above and beyond to wait for me to get back to the dealership. I told him that I would be there about 5:10 p.m. on Saturday. He was waiting for me. I also liked that wait for me to get back to the dealership. I told him that I would be there about 5:10 p.m. on Saturday. He was waiting for me. I also liked that Bill Cosby came over and talked with on Monday. He asked how I was and about my car. He is usually the service rep that I work with. However, this time I had worked with Steve. More

I spoke to soon, my brakes squeak now when I use them to stop. Before my servie on the car they would squeak after stopping at low speeds and turning. Very annoying and embarrassing. Lori L. Groves stop. Before my servie on the car they would squeak after stopping at low speeds and turning. Very annoying and embarrassing. Lori L. Groves More

My wife and I were driving cross country from NJ to CA and was passing through Colorado when we discovered a severe gash in our back rear tire. We brought our BMW X5 into Schomp BMW to see if someone can and was passing through Colorado when we discovered a severe gash in our back rear tire. We brought our BMW X5 into Schomp BMW to see if someone can take a look at the damage and service the car. Immediately upon arrival, the Service Consultant (Mike Gibson) understood our situation and had a technician start working on the car immediately. They not only repaired the one back tire, but performed a complete review of the rest of the car and found the other back tire with a nail in it (which they plugged), as well as noticed the car was due to for its next scheduled maintenance (covered under warranty). Mike explained all this to us and said they could get all this done now why we wait. Everything took about 2 hours and we were ready to hit the road again. Overall it was a great experience and will be recommending this dealership to anyone who is looking for a BMW in Colorado. Thanks! More

I had called in to make an appointment for a recall, but when Stuart called me back, he indicated that he would need the car longer as there were actually 3 recalls that needed to be completed. Stuart was when Stuart called me back, he indicated that he would need the car longer as there were actually 3 recalls that needed to be completed. Stuart was very thorough with communicating what needed to be done and the reasoning for the delay. Once again, another great job at customer service. Thank you Ralph Schomp!!! More

I had an appointment for a windshield insurance replacement on Tuesday May 23 and I completely forgot it - Jim was kind and helpful and did not make me feel bad in the least. He then rescheduled i replacement on Tuesday May 23 and I completely forgot it - Jim was kind and helpful and did not make me feel bad in the least. He then rescheduled it for a week later on May 30 - he even called me the morning of the appointment to remind me of it - a very nice gesture and I appreciated it. The work was perfect, he was very nice and helpful and it was an overall exceptional experience. Thank you. More

Best dealership I've experienced in 40years. Excellent service with a smile, nice atmosphere, great customer experience. Jim has put windscreens in all my family trucks for many years and consistently ex service with a smile, nice atmosphere, great customer experience. Jim has put windscreens in all my family trucks for many years and consistently exceeds expectations. Now my daughter wants a BMW (she's just finishing college :-) Respectfully, ChrisK More

Great experience with my first service on the new car. Chris is my service contact and he was able to get me in at a time good for me and a loaner car was at my disposal. All the work was done in a timely Chris is my service contact and he was able to get me in at a time good for me and a loaner car was at my disposal. All the work was done in a timely matter, Chris gave me a call to let me know when my vehicle was ready. Since I travel around the city this was helpful in me routing myself back to the dealership to avoid traffic. Thanks, Gary More

Ralph Schomp BMW Service is a friendly, efficient operation. At 7:25 AM, they had me in and out within 10 minutes, on my way to work in a loaner car. They called by midmorning to let me know that my operation. At 7:25 AM, they had me in and out within 10 minutes, on my way to work in a loaner car. They called by midmorning to let me know that my car was in good shape, requiring only the normal oil/fluids/inspection, ready for pickup by 6:00 PM. When I returned at 5:40 PM, they had me on my way home within 10 minutes. This is a huge change from my previous dealer, Prestige Audi, where there was always a long wait, sometimes no loaner car, and overselling on services that didn't really need to be performed. I had a BMW 5 series that I loved for many years, so why I ever bought an Audi is beyond me. I'm so glad to be back in a BMW and with Ralph Schomp! 6 stars on a scale of 5. More

Bill Cosby was helpful at getting my car in for its regular service even when I called at the last minute. Harrison Loomis, who I always ask for, was available and did the work. This was a simple and regular service even when I called at the last minute. Harrison Loomis, who I always ask for, was available and did the work. This was a simple and routine visit. But in past experiences, I have found Harrison to look the vehicle over carefully even beyond the scope of the primary reason the vehicle is in and he is very thorough, helpful and an excellent communicator. More