Schomp BMW - Service Center

We ALWAYS bring our Z4 in when it needs serviced we just had the back brakes, belts and thermostat replaced and are very happy with our service adviser Steven Constable & price and the time it took for the had the back brakes, belts and thermostat replaced and are very happy with our service adviser Steven Constable & price and the time it took for the matetanic of our Z4 More

We purchased our 2008 535xi almost 2 month ago. Noticed recently how loud the cooling fan was and when it went off it shook and shuddered everything inside the car (including our kids in the backseats!) W recently how loud the cooling fan was and when it went off it shook and shuddered everything inside the car (including our kids in the backseats!) When we bought the car, we knew we wanted to bring it back in anyways to make the radio satellite capable. So we decided to do it all at once. I called on a Wednesday and spoke with Mike Gibson initially, who passed my call to someone named Lori whom I was told was a technician by Mike. Told her my concerns and she seemed very knowledgeable and we proceeded to set up an appointment. She told me that they couldn't get me in till Friday because the dealership was closing early on Thurs. for a party so Friday was the earliest. I said that was fine but then I was informed that they didn't have one loaner available to me till the following Wednesday!! I was shocked since Schomp BMW boast about having over 100 loaners for their customers!! We proceeded to drop off the car early Friday morning as instructed, asked for Mike and tried to recap our conversation on the phone and my conversation with Lori. He then told me that Lori was just a receptionist so then I asked him, "Why did you have me talk with her then?!" He said "I thought maybe she could help you." How, I wasn't sure!! I was again shocked at what he was saying to me and from that point on I lost all confidence in Schomp... Three days go by and Mike called my husband and told him that my car was fixed, not they couldn't find the noise, but fixed. We even provided them with a video of the sound it was making (sounded like a 747 taking off and felt like it too) As I had expected, we picked up the car and it wasn't fixed and found a mess in the trunk!! They installed my satellite but left bits and pieces of components and covers in my trunk all in a disarray and not put back together!! I was livid. We were leaving for vacation the following week, so I didn't have time to address my concerns. After we got back, I was sent a survey through email on how they performed in the service dept. and I proceeded to voice my concerns, honestly. I didn't think anyone actually read these surveys but lo and behold, someone actually got back to us and asked what happened and how they could fix it. Well, all in all, it took a second time there, promise that I didn't have to deal with Mike Gibson, another 3 days without my car and my husband driving the car around, then waiting about 30 minutes after to trigger the cooling fan for them to hear the noise and fix it. They ended up replacing the whole fan housing unit and now it runs like a dream. I understand that it may have been a hard thing to diagnose but I didn't appreciate the dismissal I got on my first visit, you only get one chance to make a first impression!! We didn't need to buy this car but wanted to and thought Schomp was the most reputable. The sales team sold us on how great their service department was because that's where the true test lies and this fiasco almost lost me!! Thank you Steven & crew for working with us and saving a customer for your dealership! We plan on purchasing from Schomp again soon! You have to be persistent and request another Service Advisor if the one you have is not working for you, literally! Lastly, I would recommend that Schomp have their loaners cleaned after or before each customer takes possession. The two I used were pretty dirty, I had to clean them first before I could drive it...! More

Our car was brought in twice over a two week period. The first time for 100,000 service and a/c repair, the second for a noise coming from the front of the car. There were automated recommendations for serv first time for 100,000 service and a/c repair, the second for a noise coming from the front of the car. There were automated recommendations for service that had no basis from the inspection. Some recommendations were never discussed or acted upon. Here are some of the items: - I was told that the manual transmission fluid needed changing, but my car is not a manual transmission. - For all suggested inspection items, green check marks were provided, but no specifics were given as to what was observed or found. - It was recommended to fix a dashlight that is working fine for $2,100. - When we took the car back in because there was a noise in the front, we told them it sounded either like a belt squealing or a teapot boiling. The recommended maintenance suggested the power a/c belt was damaged and cracked, yet this was never discussed with us while the car was in the shop. After several days in the shop, the conclusion we were provided was the windshield was not sealed properly. We will know if this is true or not tomorrow. More

Service is professional and complete. People really care about my cars. My schedule is accommodated. Sales people are patient. Christian in parts is very helpful. about my cars. My schedule is accommodated. Sales people are patient. Christian in parts is very helpful. More

Schomp BMW and their employees should be recognized for their attention to detail. From the person who meets you in the drive through, to the Service Advisor, the person helping you obtain a loaner car, t their attention to detail. From the person who meets you in the drive through, to the Service Advisor, the person helping you obtain a loaner car, to the cashier, all of the personnel are helpful and seem happy to be able to be of assistance and pleased to take pride in the job they perform. I had no direct contact with the tech who performed the work. but everything appears to have been done in a very orderly fashion. More

Outstanding service. Wouldn't take my car anywhere else on the continental USA. Staff, their attention and work is sine qwuon non. Outstanding attention to the individual customer's needs. on the continental USA. Staff, their attention and work is sine qwuon non. Outstanding attention to the individual customer's needs. More

Described my problem and set up an appointment for three days later. Repaired some road damage to my front end and did a wheel alignment. Done on time and work was excellent days later. Repaired some road damage to my front end and did a wheel alignment. Done on time and work was excellent More

I have had extensive return visits to address the engine light problem coming back on and I don't think I'm exaggerating at 8 to 10 return trips to "fix" the problem. I know Chris and his team have done light problem coming back on and I don't think I'm exaggerating at 8 to 10 return trips to "fix" the problem. I know Chris and his team have done everything possible and I have nothing but praise for his professional and friendly interaction with me. We have a little joke between us for the number of times I have returned with the same issue but he has consistently done his best to find a solution. I must have selected an X-5 that loves to come back to the dealership cause it has spent as much time there as in my garage. More

Thanks for all the help with our new X5, We could not be happier with the help we have been given at Schomp BMW. Billy Cosbey was a great help to us and made sure we knew what was going on with every step, happier with the help we have been given at Schomp BMW. Billy Cosbey was a great help to us and made sure we knew what was going on with every step, And when dropping the X5 off I was in and out with a fun little Z4 in no time. More

Billy Cosbey is a great asset to Schomp BMW. His attenttion to customer service is outstanding. While my car was being worked on, I was completely in the loop as to the status of my car. I never on attenttion to customer service is outstanding. While my car was being worked on, I was completely in the loop as to the status of my car. I never once had t call to check on it; he was updating me regularly. In a time when many businesses do not value costumer service, Billy makes this a priority with his clients. In my opinion, this will keep me coming back. More