Schomp BMW - Service Center

Our car was brought in twice over a two week period. The first time for 100,000 service and a/c repair, the second for a noise coming from the front of the car. There were automated recommendations for serv first time for 100,000 service and a/c repair, the second for a noise coming from the front of the car. There were automated recommendations for service that had no basis from the inspection. Some recommendations were never discussed or acted upon. Here are some of the items: - I was told that the manual transmission fluid needed changing, but my car is not a manual transmission. - For all suggested inspection items, green check marks were provided, but no specifics were given as to what was observed or found. - It was recommended to fix a dashlight that is working fine for $2,100. - When we took the car back in because there was a noise in the front, we told them it sounded either like a belt squealing or a teapot boiling. The recommended maintenance suggested the power a/c belt was damaged and cracked, yet this was never discussed with us while the car was in the shop. After several days in the shop, the conclusion we were provided was the windshield was not sealed properly. We will know if this is true or not tomorrow. More

Service is professional and complete. People really care about my cars. My schedule is accommodated. Sales people are patient. Christian in parts is very helpful. about my cars. My schedule is accommodated. Sales people are patient. Christian in parts is very helpful. More

Schomp BMW and their employees should be recognized for their attention to detail. From the person who meets you in the drive through, to the Service Advisor, the person helping you obtain a loaner car, t their attention to detail. From the person who meets you in the drive through, to the Service Advisor, the person helping you obtain a loaner car, to the cashier, all of the personnel are helpful and seem happy to be able to be of assistance and pleased to take pride in the job they perform. I had no direct contact with the tech who performed the work. but everything appears to have been done in a very orderly fashion. More

Outstanding service. Wouldn't take my car anywhere else on the continental USA. Staff, their attention and work is sine qwuon non. Outstanding attention to the individual customer's needs. on the continental USA. Staff, their attention and work is sine qwuon non. Outstanding attention to the individual customer's needs. More

Described my problem and set up an appointment for three days later. Repaired some road damage to my front end and did a wheel alignment. Done on time and work was excellent days later. Repaired some road damage to my front end and did a wheel alignment. Done on time and work was excellent More

I have had extensive return visits to address the engine light problem coming back on and I don't think I'm exaggerating at 8 to 10 return trips to "fix" the problem. I know Chris and his team have done light problem coming back on and I don't think I'm exaggerating at 8 to 10 return trips to "fix" the problem. I know Chris and his team have done everything possible and I have nothing but praise for his professional and friendly interaction with me. We have a little joke between us for the number of times I have returned with the same issue but he has consistently done his best to find a solution. I must have selected an X-5 that loves to come back to the dealership cause it has spent as much time there as in my garage. More

Thanks for all the help with our new X5, We could not be happier with the help we have been given at Schomp BMW. Billy Cosbey was a great help to us and made sure we knew what was going on with every step, happier with the help we have been given at Schomp BMW. Billy Cosbey was a great help to us and made sure we knew what was going on with every step, And when dropping the X5 off I was in and out with a fun little Z4 in no time. More

Billy Cosbey is a great asset to Schomp BMW. His attenttion to customer service is outstanding. While my car was being worked on, I was completely in the loop as to the status of my car. I never on attenttion to customer service is outstanding. While my car was being worked on, I was completely in the loop as to the status of my car. I never once had t call to check on it; he was updating me regularly. In a time when many businesses do not value costumer service, Billy makes this a priority with his clients. In my opinion, this will keep me coming back. More

Had bad gasoline and the car stalled out 150 miles from dealer. BMW towed the car to schomp. They gave me a loaner car with no notice. The dealer helped me with the insurance company so the damage would be dealer. BMW towed the car to schomp. They gave me a loaner car with no notice. The dealer helped me with the insurance company so the damage would be covered with my policy. Schomp kept me well informed during the entire process. Tim More

Steve was great to work with. He went above and beyond to wait for me to get back to the dealership. I told him that I would be there about 5:10 p.m. on Saturday. He was waiting for me. I also liked that wait for me to get back to the dealership. I told him that I would be there about 5:10 p.m. on Saturday. He was waiting for me. I also liked that Bill Cosby came over and talked with on Monday. He asked how I was and about my car. He is usually the service rep that I work with. However, this time I had worked with Steve. More