Schomp BMW - Service Center

Always wonderful service, everyone in the service department is friendly and helpful! I really do appreciate being treated so well (and I didn't even buy my X5 at Ralph Schomp because I moved from Re department is friendly and helpful! I really do appreciate being treated so well (and I didn't even buy my X5 at Ralph Schomp because I moved from Reno, so it's from there)!! Top notch!! More

Just a quick note to say what a positive experience I have had on the two most recent visits to Schomp BMW. I recently purchased a BMW from another state (not a BMW dealer) and have brought the car to Sc have had on the two most recent visits to Schomp BMW. I recently purchased a BMW from another state (not a BMW dealer) and have brought the car to Schomp for several things already. 1. Lug Nuts and windshield wiper blades 2. Assistance with the blue tooth 3. Issue with dash warning lights The parts department guys were very friendly and helpful with getting me what I needed, as well as providing a price list of other parts that I thought I might purchase. During this strip, a service tech was extremely helpful with obtaining the bluetooth connection code for the car and pairing my phone. I also had to leave the car with them due to warning lights on the dash indicating that there was a problem with the brakes. It turns out that it was due to a malfunction resulting from the DSC not being turned off during an emissions test. The computer was re-set and all is well. The best part was when Ricky presented the final paperwork indicating that they had done an inspection, changed the oil, and replaced the wiper blades. I was quite shocked as I did not request this. It turns out that the vehicle has approximately 15 more months left on the extended service plan! This was news to me and made my day! I am not sure why Ricky went ahead and had them change the oil and do the other stuff, but it was extremely appreciated. Now, if I can only get them to replace my rusted rotors, that would be even better! Should I decide to purchase another BMW after this one, rest assured, Schomp is the place I will go! More

After more than a half-dozen trips in 4 months to the service department for the same reasons in the San Diego area (Encinitas BMW), we took our X-5 in once again, but this time to Schomp BMW, after just service department for the same reasons in the San Diego area (Encinitas BMW), we took our X-5 in once again, but this time to Schomp BMW, after just relocating to Colorado. Again this was for the same issues we have had since buying the vehicle in late 2010. We were so frustrated at this point that we were just about to drive the vehicle through the show-room window and throw the keys at someone and tell them to take it back. But we gave Schomp a chance to correct it and they have gone a long way in winning us back as BMW customers. I drive an X-6 and my wife came out of a 3-series when we bought this X-5, so I consider us good BMW customers and we're not looking for free repair. During this period of Encinitas not correcting our problem, the vehicle fell out of manufacturers warranty, and the Certified warranty did not cover this issue that was finally corrected by Schomp. But Ricky Stegmaier, Service Advisor, did a ton of research on the past service appointments and saw that this should have been repaired and covered. And he went to bat to get this covered as it should be. But he took ownership and did what was right, and in doing so, he probably saved this relationship with BMW and brought future business in for Schomp. I know it takes a team so there were others involved, but Ricky took ownership and communicated with us the whole way. I don't usually spend the time out my busy schedule to acknowledge things like this, but this was called for as you don't get great service these days at most places. Ricky was fantastic. Thanks again, Ricky! More

I'm always happy with the service experience at Schomp. Its easy to make an appointment just a few days ahead, and having the loaner cars is big for me since I live and work a good distance from the dealer Its easy to make an appointment just a few days ahead, and having the loaner cars is big for me since I live and work a good distance from the dealership. I know the work is always the best and the service employees are always alert and ready to take care of you. More

Speedy service - alway kept me imformed on status of my car and progress they were making on servicing my car! Thanks for your fast service car and progress they were making on servicing my car! Thanks for your fast service More

Warranty work being done on my 2008 335i hardtop convertible. I've worked with Mike Gibson since I purchased the car new at Schomp in October of 2007. He's been great to work with and I love my ca convertible. I've worked with Mike Gibson since I purchased the car new at Schomp in October of 2007. He's been great to work with and I love my car! More

The service dept was able to find an update to my car software. The car does not hesitate when I drive off from a full stop. They also were able to tell me why my key fobs were no being recognized, due software. The car does not hesitate when I drive off from a full stop. They also were able to tell me why my key fobs were no being recognized, due to me leaving the fob in the car. A big no-no. Also the am stations were making lots of popping noises. They found a defect with the insulation and corrected it. Got the best customer service ever!!! More

The service is always beyond expectation. Everyone is friendly and helpful. Chris took the time to explain what need to be done so I totally understood the problem and I am returning this week to follow friendly and helpful. Chris took the time to explain what need to be done so I totally understood the problem and I am returning this week to follow through. I trust his expertise and know the job will get done as promised at a reasonable price. More

Oil service had been done quick and in a polite manner. Mr Stegmair informed me that my car was ready, showed me where it was and we politely said good bye. Upon looking at my car door prior to opening I n Mr Stegmair informed me that my car was ready, showed me where it was and we politely said good bye. Upon looking at my car door prior to opening I noticed scratch marks on the outside of the passenger door. I called asked someone to call Mr Stegmair for me and when he returned I showed him the passenger door. He said he hadn't noticed it when he did his check of the car after the work was completed so he had no way if knowing when it had happened, but he would arrange a time for it to be repaired. At this time we are still playing phone tag to find a time that he can have it done. More

I mentioned that occassionally the serpentine belt squeals. The service guy said the belt and the tensioner looked okay. Most dealers would have replaced the belt, the tensioner, the brakes, and cig squeals. The service guy said the belt and the tensioner looked okay. Most dealers would have replaced the belt, the tensioner, the brakes, and cigarette lighter saying they are all related. I appreciate the honesty. The excellent service department is a major plus in deciding what new car to purchase. And thanks for the Coca-Cola... . More