Schomp BMW - Service Center

No one can out-do Schomp. We're always treated right. They actually GET why customer service is important - we keep coming back. It's been that way for years. They actually GET why customer service is important - we keep coming back. It's been that way for years. More

I have had a BMW in my garage for over 30 years, these have ranged from New, Certified Used and Leased BMW’s, at one time or another I have driven each and every style of BMW. More than half the reason I have ranged from New, Certified Used and Leased BMW’s, at one time or another I have driven each and every style of BMW. More than half the reason I choose to drive a BMW is because of the customer service. I could just as easily choose to drive a Mercedes, Jaguar or Cadillac, it really makes no difference to me, but, as stated before, I have found BMW to be far superior in Customer Service and that has kept me a loyal customer for over 30 years. Granted I have been a Loyal Customer to Murray BMW in Denver, but spring of 2011 when I was looking for a new BMW and spending over an hour walking the showroom and lot with not so much as a greeting, I left, and that is how I became a customer of Schomp BMW, that was March 2011 and I leased a brand new convertible right off your showroom floor. The process was pleasant and I have been treated with great respect and care, until today. My BMW is in need of its scheduled maintenance, I called to schedule a time to bring it in, and was greeted on the phone by a woman and she transferred me to Andrew, I got his voice mail, I needed to talk to a human not a voice mail, so I called back and asked her to please get me a human, I cannot wait for a call back and need to schedule the maintenance, her replay was quite put off, and hostel. She was quick to remind me she did not transfer me (indeed she did, I recognized the voice) she reminded me of someone that may have just come off the battle field, quite fatigued, frustrated and very snarky, not typical of a BMW employee. We got the car scheduled and I told her I needed a loaner as I have to pick up some people from the airport that day. She flatly told me “I’m not going to do that, it’s just a routine maintenance, you can wait”. I reminded her that I have ALWAYS gotten a loner car no matter how trivial the work being done on my car, and to please find a date that I can have a loaner, she flatly refused. I hung up. This last winter I could not get off the farm (I live in Elbert CO) and Andrew sent out a flat bed truck to pick up my BMW, so you can see how her “attitude” really put me off, really not typical of your establishment, or is it? I’m finding it harder and harder to find good customer service, is this a sign of how your dealership is now going to operate? If so I will not be bringing in my car for maintenance, or to purchase our next BMW, that will be a X5 in the fall. I thought I found a gem in finding your dealership but the rudeness and disrespect this phone answering gal had, has really put me off. I know she is wrong about the loaner as I called Winslow BMW of Colorado Springs and BMW North America and they both said a Loaner is customary if that is what the customer wants. How will this be resolved? Sherrie Gassaway 719-495-7447 More

I just moved here from FL and found Schomp BMW to be the best dealership I have been to for my X5. Ricky is my service advisor and I highly recommend him, he is very responsive and reliable. best dealership I have been to for my X5. Ricky is my service advisor and I highly recommend him, he is very responsive and reliable. More

Excellent service department. Knowledgable and accomodating. Always superb service. Customer facilities are comfortable, clean and modern. Service advisors provide great explanations and clearl accomodating. Always superb service. Customer facilities are comfortable, clean and modern. Service advisors provide great explanations and clearly communicate issues and options. Would highly recommend this dealership for your car purchase and exclusive vehicle service. More

I highly recommend Ralph Schomp. The employees are always extremely friendly and the service is wonderful. The employees go out of their way to accomodate your needs. I have dealt with many other de always extremely friendly and the service is wonderful. The employees go out of their way to accomodate your needs. I have dealt with many other dealerships over the years and none compare to Ralph Schomp's sales and/or service. More

I recently had to have my BMW 328i jump-started by an AAA contractor and, unfortunately,the dashboard and radio electronics were disengaged. Then...Ralph Schomp to the rescue! At no charge to me, the electr contractor and, unfortunately,the dashboard and radio electronics were disengaged. Then...Ralph Schomp to the rescue! At no charge to me, the electronics were enabled and a brand new radio was installed. That's what I call great customer service, all coordinated by a very professional staff. More

This dealership came highly r ommended and so far I have not been disappointed. Everyone is extremely friendly, knowledgeable, and helpful. I also think it's important that people here are not too pushy and not been disappointed. Everyone is extremely friendly, knowledgeable, and helpful. I also think it's important that people here are not too pushy and understand that I'm not a car expert so they offer honest advice. The dealership itself is also clean, well-maintained and I love the offerings in the waiting room. More

Staff are always very polite & service is excellent. It's one of the best BMW dealerships that I have been to & I have been driving a BMW for over 15 years It's one of the best BMW dealerships that I have been to & I have been driving a BMW for over 15 years More

I have worked with another dealership in the past and am glad I have found Ralph Schomp. The people are knowledgeable and efficient. They always take good care of me. glad I have found Ralph Schomp. The people are knowledgeable and efficient. They always take good care of me. More

Both Chris and Eric have been super to work with. They are true pros and more importantly good people. Lisa, I miss your great radio commercials. You are a breath of fresh air in a business that tends are true pros and more importantly good people. Lisa, I miss your great radio commercials. You are a breath of fresh air in a business that tends to have to much hype and not enough genuineness. Kudos More