Schomp BMW - Service Center

I have had my car serviced at Schomp BMW multiple times. My service advisor Nick Goodrich is very professional, helpful and responsive. My service advisor Nick Goodrich is very professional, helpful and responsive. More

Best service advisor (Brett Montgomery) we have worked with in decade+ having serviced BMW vehicles esp. at Ralph Schomp BMW dealership which has had its share of turnover and service department issues. B with in decade+ having serviced BMW vehicles esp. at Ralph Schomp BMW dealership which has had its share of turnover and service department issues. Brett is very professional and patient listening to customers' concerns and complaints and works hard to make sure the service is done and delivered to satisfaction while also representing Ralph Schomp dealership with professionalism. Exceptional service last 2 visits working with Brett keeping me informed on work done, recommendations, time, costs, etc. More

Brian, makes the process smooth and he is down to earth and makes you feel comfortable. He is a genuine friendly not because it's job. I have been a customer since 1990 and the days on Broadway. Once you g and makes you feel comfortable. He is a genuine friendly not because it's job. I have been a customer since 1990 and the days on Broadway. Once you get a great service adviser you never want to change. More

This review is a reflection of the Service department, not Sales. I had an excellent car buying experience here but that's about where their concern for the customer stops. The following is a lengthy revi not Sales. I had an excellent car buying experience here but that's about where their concern for the customer stops. The following is a lengthy review but please don't make the mistake of bringing your vehicle to the Service department here. I also wouldn’t buy a car here since their warranty requires you to bring it back to this location. I spoke with several folks in Management here and it was a waste of my time and energy, including attempting to talk with the general manager, Michael Coleman. Gave him about a week and nothing came of it. Avoid this Service department like the plague. ------------------------------------------- I bought my X3 in August of 2020. I have been a long term supporter of BMW and so is my family and extended family. After this experience, I plan on selling my vehicle. This last October the CAS module went out. What ensued was a 2 week saga of incompetence, inconvenience, frustration, back and forth trips to Lakewood (1.5 hr trip) and a significant lack of communication with my service advisor, Brian Johnson. After taking this to the Parts and Service Manager, Adrian Downey, this experience somehow managed to get worse despite him claiming to want to come to some sort of resolution. After walking him through the bullet points (trust me, this was a lengthy qccount including having the car towed to them and them being unable to locate it), he then argued with me over battery replacement. I fully understand that warranties in this industry will not cover battery replacement. And fair enough, if it were from normal wear and tear, I'd have no problem replacing it myself. The trouble is: the battery was killed as part of the CAS module going out and being repaired. After the lengthy, frustrating process, I would have expected more empathy and a greater attempt at restoring my faith in my vehicle and in the brand. This did not occur. The service manager proceeded to argue with me over a $200 battery plus an additional $200+ to re-program (again, even though this was damaged in the process of repairing the vehicle). He continued to ask me if I approved the service of replacing the battery. yes, of course. The only alternative option would be to have the car towed (for the 3rd time) to replace it myself only to have it towed back to BMW for reprogramming. Regardless of whatever your policy is, it sucks. It’s shady and so are your service folks. All in all, I plan on selling my car asap. Do not trust these people with servicing your car. You will be swindled and disappointed. Also check out their BBB complaints. The service department has many. More

I wanted to express our appreciation to Taylor Erla for his assistance in a recent matter. We were in Colorado on vacation and my X5 started making some interesting noises in the drive train. We were wor his assistance in a recent matter. We were in Colorado on vacation and my X5 started making some interesting noises in the drive train. We were worried about traveling back home to Texas in our car. I contacted Schomp BMW and was connected with Taylor. He got my car into the shop quickly and got it diagnosed within the day. It was not good news as the parts we needed were not readily available. He got me into a loaner and keep us apprised of the status of the parts that were ordered. He stayed on top of the issue and actually got the parts in & installed a few days before we needed to head back to Texas for some business appointments. He was energetic, understanding, and he realized that we were from out of State and needed help. As we spend a lot of time in Colorado these days, I would definitely contact Taylor if I ever need assistance again. He is an asset to your dealership and I now have a "local BMW dealer and service rep" that I would contact or use in the future. Ed and Katy James 2018 BMW X5 More

I had an excellent service, the best with Adrian Downey, service director, and Albert Cruz.service advisor. Adrian made sure that everything was done properly, he was very knowledgeable with parts. Alber service director, and Albert Cruz.service advisor. Adrian made sure that everything was done properly, he was very knowledgeable with parts. Albert kept me informed about my car being serviced, what needed to be done, he was very nice, very polite, and always smiled, I am certain that he had a very long day, but it did not matter, he smiled. Mr. Adrian Downey, and Mr. Albert Cruz are the best representatives for Ralph Schomp with much professionalism.. Thank you. Sincerely, Marie Sierzeen More

I've worked with Schomp for over 15 years and been so impressed with both their sales and service. I've had a LONG term relationship with the service and parts team and they are fantastic. Great value an impressed with both their sales and service. I've had a LONG term relationship with the service and parts team and they are fantastic. Great value and very fair pricing, great techs, great oarts staff and the service advisors are top notch. I've worked with Albert, Amanda, Dylan and one of the managers Adrian and Keith helped greatly on a recent issue. Great BMW loaner cars, video docs for diagnosis, a top notch dealer I've been in car busisness off and on for 24 years and think this is one of the best dealers around- especially for BMW! Thanks Schomp! Beau- Castle Rock More

Absolutely terrible customer service! Obviously this person had never heard anything about politeness or etiquette. You are a not showing any loyalty to customers so I think you should ac Obviously this person had never heard anything about politeness or etiquette. You are a not showing any loyalty to customers so I think you should actually complete some training and try to do better in a future. You do not seem to comply with bmw policy because you are treating your customers like crap. I felt discriminated while I was talking to you. Would never go to this location again and would never want to deal with you again! More