Schomp BMW - Service Center

On August 10 I was scheduled for an appointment at 1 PM and attempted to drop off my vehicle at 10 AM. I was greeted by an employee who looked up my appointment and said Mike Gibson was my service advisor and attempted to drop off my vehicle at 10 AM. I was greeted by an employee who looked up my appointment and said Mike Gibson was my service advisor and he would let him know that I had arrived. After a few minutes the greeter returned and said he would remind Mike that I was still waiting to discuss the issue with the vehicle since the rear differential was resealed back in March 2023. The Greeter then came back with an afterhours drop-off envelope and asked me to fill out the information and Mike would contact me later, I asked for Mike's email address so I could forward my warranty information and the Greeter returned and said Mike didn't have an email address. At this point I was very frustrated and walked to Mike's desk when he began waving his finger at me and said he was too busy to help me and to fill out the requested information. I told Mike I wanted to give him my warranty information (warranty was purchased at Schomp) because it doesn't seem to be recorded in your system and I am trying to save everybody time. Mike said that he didn't have time, he was helping 3 customers who were in the waiting room at which point I requested to talk to a Supervisor and Mike said that wasn't necessary. At this point I was upset and found 3 Supervisors in an office; one gentleman offered to help me but only after he was finished with another customer. After already waiting a considerable amount of time I needed to leave for a meeting and told the Supervisor that I was leaving and would find another BMW dealership to service my vehicle. More

I have had my car serviced at Schomp BMW multiple times. My service advisor Nick Goodrich is very professional, helpful and responsive. My service advisor Nick Goodrich is very professional, helpful and responsive. More

Best service advisor (Brett Montgomery) we have worked with in decade+ having serviced BMW vehicles esp. at Ralph Schomp BMW dealership which has had its share of turnover and service department issues. B with in decade+ having serviced BMW vehicles esp. at Ralph Schomp BMW dealership which has had its share of turnover and service department issues. Brett is very professional and patient listening to customers' concerns and complaints and works hard to make sure the service is done and delivered to satisfaction while also representing Ralph Schomp dealership with professionalism. Exceptional service last 2 visits working with Brett keeping me informed on work done, recommendations, time, costs, etc. More

Brian, makes the process smooth and he is down to earth and makes you feel comfortable. He is a genuine friendly not because it's job. I have been a customer since 1990 and the days on Broadway. Once you g and makes you feel comfortable. He is a genuine friendly not because it's job. I have been a customer since 1990 and the days on Broadway. Once you get a great service adviser you never want to change. More

This review is a reflection of the Service department, not Sales. I had an excellent car buying experience here but that's about where their concern for the customer stops. The following is a lengthy revi not Sales. I had an excellent car buying experience here but that's about where their concern for the customer stops. The following is a lengthy review but please don't make the mistake of bringing your vehicle to the Service department here. I also wouldn’t buy a car here since their warranty requires you to bring it back to this location. I spoke with several folks in Management here and it was a waste of my time and energy, including attempting to talk with the general manager, Michael Coleman. Gave him about a week and nothing came of it. Avoid this Service department like the plague. ------------------------------------------- I bought my X3 in August of 2020. I have been a long term supporter of BMW and so is my family and extended family. After this experience, I plan on selling my vehicle. This last October the CAS module went out. What ensued was a 2 week saga of incompetence, inconvenience, frustration, back and forth trips to Lakewood (1.5 hr trip) and a significant lack of communication with my service advisor, Brian Johnson. After taking this to the Parts and Service Manager, Adrian Downey, this experience somehow managed to get worse despite him claiming to want to come to some sort of resolution. After walking him through the bullet points (trust me, this was a lengthy qccount including having the car towed to them and them being unable to locate it), he then argued with me over battery replacement. I fully understand that warranties in this industry will not cover battery replacement. And fair enough, if it were from normal wear and tear, I'd have no problem replacing it myself. The trouble is: the battery was killed as part of the CAS module going out and being repaired. After the lengthy, frustrating process, I would have expected more empathy and a greater attempt at restoring my faith in my vehicle and in the brand. This did not occur. The service manager proceeded to argue with me over a $200 battery plus an additional $200+ to re-program (again, even though this was damaged in the process of repairing the vehicle). He continued to ask me if I approved the service of replacing the battery. yes, of course. The only alternative option would be to have the car towed (for the 3rd time) to replace it myself only to have it towed back to BMW for reprogramming. Regardless of whatever your policy is, it sucks. It’s shady and so are your service folks. All in all, I plan on selling my car asap. Do not trust these people with servicing your car. You will be swindled and disappointed. Also check out their BBB complaints. The service department has many. More

I wanted to express our appreciation to Taylor Erla for his assistance in a recent matter. We were in Colorado on vacation and my X5 started making some interesting noises in the drive train. We were wor his assistance in a recent matter. We were in Colorado on vacation and my X5 started making some interesting noises in the drive train. We were worried about traveling back home to Texas in our car. I contacted Schomp BMW and was connected with Taylor. He got my car into the shop quickly and got it diagnosed within the day. It was not good news as the parts we needed were not readily available. He got me into a loaner and keep us apprised of the status of the parts that were ordered. He stayed on top of the issue and actually got the parts in & installed a few days before we needed to head back to Texas for some business appointments. He was energetic, understanding, and he realized that we were from out of State and needed help. As we spend a lot of time in Colorado these days, I would definitely contact Taylor if I ever need assistance again. He is an asset to your dealership and I now have a "local BMW dealer and service rep" that I would contact or use in the future. Ed and Katy James 2018 BMW X5 More

I had an excellent service, the best with Adrian Downey, service director, and Albert Cruz.service advisor. Adrian made sure that everything was done properly, he was very knowledgeable with parts. Alber service director, and Albert Cruz.service advisor. Adrian made sure that everything was done properly, he was very knowledgeable with parts. Albert kept me informed about my car being serviced, what needed to be done, he was very nice, very polite, and always smiled, I am certain that he had a very long day, but it did not matter, he smiled. Mr. Adrian Downey, and Mr. Albert Cruz are the best representatives for Ralph Schomp with much professionalism.. Thank you. Sincerely, Marie Sierzeen More