Schomp BMW - Service Center

Above and Beyond Matt the service adviser that took care of me went above and beyond by personally detailing the interior to ensure it was done to high standards. I wa Matt the service adviser that took care of me went above and beyond by personally detailing the interior to ensure it was done to high standards. I was there to buy snow tires for my 535i, and to get the car immaculately clean inside and out was a great bonus. More

Getting Service Can Be Fun When we arrived at the Schomp Service Center, we were greeted by a friendly, respectful staff. After describing our X5's problem,we were escorted to When we arrived at the Schomp Service Center, we were greeted by a friendly, respectful staff. After describing our X5's problem,we were escorted to the customer waiting area. After a few minutes Lorenzo came to inform us what was needing repair on our X5 and the repair would take about two hours. Yup, in two hours Lorenzo came with a smile and said our X5 was ready. We were pleased and thank you Lorenzo. More

Always professional Schomp is a great experience, from the first test drive to the maintenance of our vehicle, will definitely go back when it's time for a new BMW! Also Schomp is a great experience, from the first test drive to the maintenance of our vehicle, will definitely go back when it's time for a new BMW! Also Mike who is maintenance supervisor is always knowledgeable and friendly each time we've dealt with him, thanks again for all of your help! More

Excellent service So much appreciate the friendly, but very professional style. Respect and warmth. Matt pays personal attention to our conversation so that he can reac So much appreciate the friendly, but very professional style. Respect and warmth. Matt pays personal attention to our conversation so that he can react promptly and effectively. I actually look forward to my visits for that reason. I feel I am treated as a VIP and that is very nice! Thank you and keep up the great work More

Outstanding Service - Excellent Dealership My nearly four year old 2013 X3 with 37K miles experienced a drivetrain malfunction recently. From my initial contact with the service department, mu My nearly four year old 2013 X3 with 37K miles experienced a drivetrain malfunction recently. From my initial contact with the service department, multiple follow up callbacks and emails from Lorenzo, low mileage loaner vehicle and finally discussion with a mechanic to understand the repair ticket and work completed - all I can say it outstanding. The facilities are immaculate, the people you meet in the showroom and service center are friendly and always professional, and ultimately return your vehicle in better condition than when dropped off. This is my fourth vehicle from Schomp (2 Honda's and 2 BMW's) and I have always been extremely happy dealing with this organization. More

Service Disaster! Took an X3 to get a simple oil change. What a DISASTER! Took 35 minutes to "check in" and get a loaner car. Seems the chick doing the loaners wen Took an X3 to get a simple oil change. What a DISASTER! Took 35 minutes to "check in" and get a loaner car. Seems the chick doing the loaners went to go wash a car and no one was left to pass out loaners. With the rest of the employee standing around with that "not my job" attitude, it took 20 minutes before someone finally decided he might as well get me a car. He walked by my multiple times before he decided maybe I had waited long enough. maybe they have a quota of wasted customer minutes before they are allowed to help out. Upon picking up my car a few hours later after the oil change was done, no one greeted me, no one said a word for 20 minutes. No one was available to check me back out. No one. Finally some old lady came around from her cubicle to do it. TERRRIBLE customer service. Grease xxxxxx literally does a better job, and Grease xxxxxx costs less since time is money and I wasted an hour with these jokers. I can get the oil changed at Grease xxxxxx faster than I can drive to Schomp BMW and get “checked in”. I’ll be paying for an oil change from now on at Grease xxxxxx since the xxxxxxx at Schomp couldn’t care less if I do and will waste my time if I go there. So much for the value of “free maintenance” at Schomp. I thought buying a BMW would treat me to better customer service than at the domestic dealers. Not so. Schomp is all hype, no action. BTW, Schomp is the dealer that “forgot” to pay off my trade in. After 45 days from the date of sale, I get a notice from the car’s bank that my payment hadn’t been made. Schomp BMW said they “forgot”. On top of that, I asked to buy a key fob protector for an X1. The parts guy had no idea which protector went to which car. How do you like that, a BMW parts guy that has no clue about BMW branded parts for BMW cars. More

Customer Service...just the way you like it!! Mike and the service team always exceed my expectations - friendly and comprehensive service and the customer comes first!! Appointments are made eas Mike and the service team always exceed my expectations - friendly and comprehensive service and the customer comes first!! Appointments are made easy - they greet you when you arrive and take care of you quickly when you come back to pick up your car. You can buy a car at a lot of dealers - it's what happens after the transaction that really matters. Customer service is A+++++ More

Always Great service I've had 4 BMW's over the past few decades and Schomp has always done an excellent job servicing them. Plus, I leased an X3 a few years ago, and the e I've had 4 BMW's over the past few decades and Schomp has always done an excellent job servicing them. Plus, I leased an X3 a few years ago, and the experience was great as well. I would recommend Schomp for all of your BMW needs. More

M3 service Work was done on time and Mike was waiting when we arrived. Staff was professional and helpful..I have dealt with Mike for 15 years and never had a ba Work was done on time and Mike was waiting when we arrived. Staff was professional and helpful..I have dealt with Mike for 15 years and never had a bad experience, More

Very courteous staff Took my 328Ci in for alignment. Steering seems to be worse. The read out from the alignment says its within BMW specs but steering is actually worse. Took my 328Ci in for alignment. Steering seems to be worse. The read out from the alignment says its within BMW specs but steering is actually worse. More