Schomp BMW - Service Center

Great Service The service team was terrific to work with. They kept me informed and answered every question I had. Every time I head in for service or any other nee The service team was terrific to work with. They kept me informed and answered every question I had. Every time I head in for service or any other needs I am very well taken care of. More

Just average I am yet again disappointed with this dealership and their service. Murray Motors offers much better service but they are very hard to get to. I asked I am yet again disappointed with this dealership and their service. Murray Motors offers much better service but they are very hard to get to. I asked that they look at some parts an no one even bothered to look inside the bag I provided, I know because I tied the bag a certain way to see if they would even look at them. Instead they were content with telling me I needed new parts that were $350 installed. This is unacceptable that they didn't bother to check the pieces and just tried to get me to accept this advice. More

Oil Change I would rate my experience as average with your service department. I had the first appointment time in the morning and still the oil change took well I would rate my experience as average with your service department. I had the first appointment time in the morning and still the oil change took well over an hour. When the car was ready, no one came and got me from the waiting room. I happen to notice my car in the parking lot and so I went to find my service rep to begin the checkout process. I had a very simple question on my bill for an oil change that the Rep could not answer. That was surprising. Not a big deal, just surprising. Overall, I felt like customer #12345 and not customer Ed Brewer. More

Service Department- Great My Servivce team was great. Informative, constant feedback, friendly- Great to work with. The team was the best. I would recommend this team to everyo My Servivce team was great. Informative, constant feedback, friendly- Great to work with. The team was the best. I would recommend this team to everyone. More

Awesome Experience! I had to bring my 2013 328i Convertible into Ralph Schomp to replace a seal/part on the top of my convertible roof (it had snapped during car wash). I had to bring my 2013 328i Convertible into Ralph Schomp to replace a seal/part on the top of my convertible roof (it had snapped during car wash). My Service Person was Karlie & she went above & beyond to search for an alternative to replacing the entire convertible top unit, it took awhile but Karlie was able to locate a part that saved me $$$. While I was waiting to pick up my car, I saw a newer used convertible (mine is 2013 model & my 1st BMW purchased last year from different dealer) I was interested in maybe trading up by purchasing a 2016 model. Justin was extremely helpful in helping me determine whether to buy new vs used or lease. I will use Ralph Schomp exclusively in the future for all my needs, I love the fact that the sales people are not commissioned so there was no high pressure tactics and instead of focusing on selling a vehicle, Justin asked me what I wanted to spend, vehicle use, payments etc. For me, he suggested exploring a lease instead of purchasing new or used. My annual mileage is 3,000 a year since I work from home. I have always purchased used vehicles with low mileage & leasing is something I've never considered, after Justin explained it to me, I've decided to explore that option which makes more sense for me. You would not get that type of attention or options from any other dealership that pays their salespeople commission. More

See attached comments The young lady at the desk arranging for the loaner car was difficult to communicate with; bordering on rudeness. No customer service acumen. Needs tr The young lady at the desk arranging for the loaner car was difficult to communicate with; bordering on rudeness. No customer service acumen. Needs training. I would have complained on-site buy did not want to descend to her level of incompetence. Everything else was good. More

Not the best Made an appointment to get 2 new tires but they didn't have the appointment scheduled when I got there. I was told over the phone it'd take an hour & Made an appointment to get 2 new tires but they didn't have the appointment scheduled when I got there. I was told over the phone it'd take an hour & cost $550.02 out the door. It took over 2 hours & cost $575, no biggie but annoying. Again, not the best. More

Horrible experience Brought my 2013 BMW 328i & they refused Service because they told me that if she wasn't covered under warranty. So I took it to a second opinion mech Brought my 2013 BMW 328i & they refused Service because they told me that if she wasn't covered under warranty. So I took it to a second opinion mechanic and he totally disagrees BMW was trying to charge me $6000 the Second opinion mechanic said I should be covered under warranty and that it's a malfunctioning issue not an outside source issue. More