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327 Reviews of Schomp BMW - Service Center
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October 27, 2017
Mistakes every time I've come here. I brought my car in for warranty service because the climate control wasn't working correctly. They replace the whole control panel but used the wron I brought my car in for warranty service because the climate control wasn't working correctly. They replace the whole control panel but used the wrong panel which didn't have buttons for the seat warmers. If anyone should have the records as to exactly which panel to install, then they should, since I bought the car from this dealership. Every single time I've come to this place they've made big mistakes. This dealer looks shiny and clean but they have MAJOR problems and often the right hand doesn't know what the left hand is doing. They claim to have some sort of a 5 star service rating from BMW but I'm baffled as to how they could have gotten it. On top of that the employees often ask you to give them a high rating. More
by Dave
Employees Worked With
Austin Akens
October 20, 2017
Winter tires and oil change I bought my car at Schomp BMW in 1913. Have had all the work done there since. Have always been very happy with the service and level of care taken I bought my car at Schomp BMW in 1913. Have had all the work done there since. Have always been very happy with the service and level of care taken for my car. My supervisor is Mike Gibson and he is outstanding as is the head of the TechTeam Chad who does the work on my car. Would highly recommend this dealership to anyone! More
by Bob Zachman
October 19, 2017
Excellent timely and courteous Service was efficient and friendly. My BMW was available as promised and very clean. The service cost was high but not unreasonable. I will use t Service was efficient and friendly. My BMW was available as promised and very clean. The service cost was high but not unreasonable. I will use this dealer in the future. More
by Happy Customer
Employees Worked With
Marcus Llanes, and a female staff member at the pickup desk (name unknown )very friendly.
October 14, 2017
Overpriced oil change and of course they hit me up 4 more They charged about double what an oil change company would and of course they wanted to charge another $100 for a $30 Air cleaner. Then they, surprise They charged about double what an oil change company would and of course they wanted to charge another $100 for a $30 Air cleaner. Then they, surprise, found an oil leak and wanted $890 to repair that. This all for my 2011 BMW 535iX which has been flawless until now. Funny how the bills roll in when the warranty expires. Despite all of this the staff was very friendly. Had to wait because loaners weren’t available for a week which always seems to be the case. More
by Ww3
Employees Worked With
Joshua Velasquez
October 01, 2017
Upkeep They treat you like they have known you for years. I don't have a top of the line car, but they treat me like I do. They always make sure to offer dri They treat you like they have known you for years. I don't have a top of the line car, but they treat me like I do. They always make sure to offer drinks and are very quick to help you with your needs. More
by Kammad12
Employees Worked With
Dylan Zollars
September 30, 2017
Efficiently Very efficient, fast, friendly, easy service experience. Quick turnaround time , quick diagnosis and overall pleasant atmosphere. Would highly recomm Very efficient, fast, friendly, easy service experience. Quick turnaround time , quick diagnosis and overall pleasant atmosphere. Would highly recommend this dealership to anyone in the local area. More
by BBLB
Employees Worked With
Marcus, Jenna Malone
September 30, 2017
Great customer service Schomp BMW service is run like a well oiled machine. Brought car in for scheduled service. Received a loaner and was on my way. It was ready for pi Schomp BMW service is run like a well oiled machine. Brought car in for scheduled service. Received a loaner and was on my way. It was ready for pickup in just 3 hours! More
by Dbaro
Employees Worked With
Justin White
September 28, 2017
Great service - really helped me out The service team and Ariel were so helpful when my car broke down in the mountains. Helped arrange for car tow and fixed quickly. Friendly and carin The service team and Ariel were so helpful when my car broke down in the mountains. Helped arrange for car tow and fixed quickly. Friendly and caring service. More
by Ro
Employees Worked With
Ariel metekingi
September 20, 2017
Review of Ralph Schomp BMW service Please especially commend the excellent Service Representive, Ms. Jenna Malone who has always been knowledgeable, responsive, and clear in her explana Please especially commend the excellent Service Representive, Ms. Jenna Malone who has always been knowledgeable, responsive, and clear in her explanations answering my endless questions about the service on my BMW. The work I have had performed on my auto has always been superb and timely, and the availability of loaner cars is essential to the kind work that I do. Outstanding Service at Schomp. More
by Not Interested in Any More Email Contact
Employees Worked With
Jenna Malone
September 19, 2017
Excellent service experience Every time I have had my car serviced at Schomp BMW it has been an excellent experience. It is easy to schedule an appointment, they provide a courtes Every time I have had my car serviced at Schomp BMW it has been an excellent experience. It is easy to schedule an appointment, they provide a courtesy vehicle if needed, my service advisor (Mike G) is as helpful as can be, and I can speak directly with the mechanics who work on my car if I want to. I honestly can't think of a way the experience could be improved. More
by jon t
