Schomp BMW

Best dealership I've experienced in 40years. Excellent service with a smile, nice atmosphere, great customer experience. Jim has put windscreens in all my family trucks for many years and consistently ex service with a smile, nice atmosphere, great customer experience. Jim has put windscreens in all my family trucks for many years and consistently exceeds expectations. Now my daughter wants a BMW (she's just finishing college :-) Respectfully, ChrisK More

Wow what a great experience! I would just like to say thank you for hiring and empowering people like Brian Brisco, Tod Cortnay, Jill Howard, Steve and Brett (from service), to take great care of your c thank you for hiring and empowering people like Brian Brisco, Tod Cortnay, Jill Howard, Steve and Brett (from service), to take great care of your customers. These people have made me a very satisfied Schomp customer by listening, respecting and helping me to get the best car and service possible for my money. I was recently in what I thought was a hopeless situation. These people made it no problem and went above and beyond to make sure I was treated fairly. These are the kind of people who are a real asset to any business. You are very lucky to have them on your team. I will make sure to tell all of my friends and peers how well Schomp treats its customers. Again thank you for giving your people the skills, knowledge and tools to take care of your customers. More

I live in Colorado Springs so I began my search on Schomp's web site. Wayland was very helpful in providing me the all of the information on the Certified Preowned X3s that were of intrest to me. I Schomp's web site. Wayland was very helpful in providing me the all of the information on the Certified Preowned X3s that were of intrest to me. I agreed to meet Wayland at the dealership and drive three of the vehicles. I was greeted as soon as I walked thru the front door. The staff was friendly and paged Wayland to meet me. We took each of the cars out for a short drive and talked about the vehicles. Wayland made sure the cars were clean and ready to go. I told Wayland that I was in the process of selling my car and when that was completed I would be ready to buy. He was very professional and let me proceed at my own pace. I sold my car later that afternoon and called Wayland to but the car of my choice. We made the deal over the phone. I was going to pay cash for the car so I needed some time to get my money together. Again Wayland helped me through the process. My car was ready as promised. It was spotless and perfectly detailed. Jim in the parts department set me up with new floor rubber floor mats and Corrie answered all my question about the vehicle. All the folks at Schomp made the process very easy. This was the best experience that I have had with a BMW Dealership. I am a twelve year member of the BMW Car Club of America and I would gladly recomend Wayland and Schomp to my fellow BMW CCA members. Outstanding job! More

I received much better service from Wayland than I received from sales representative from Jackie Cooper BMW. I bought the car because I liked the way Wayland dealt with me. I did not buy the car in received from sales representative from Jackie Cooper BMW. I bought the car because I liked the way Wayland dealt with me. I did not buy the car in OKC because the salesman misrepresented certain facts to me. He was upfront and honest,. Charles Gray More

Great experience with my first service on the new car. Chris is my service contact and he was able to get me in at a time good for me and a loaner car was at my disposal. All the work was done in a timely Chris is my service contact and he was able to get me in at a time good for me and a loaner car was at my disposal. All the work was done in a timely matter, Chris gave me a call to let me know when my vehicle was ready. Since I travel around the city this was helpful in me routing myself back to the dealership to avoid traffic. Thanks, Gary More

The overall experience was terrific. It was a very smooth process. We had visited several other dealers and test drove the Audi Q5 (interested in the Q7 but the Audi dealership didn't have any on the smooth process. We had visited several other dealers and test drove the Audi Q5 (interested in the Q7 but the Audi dealership didn't have any on the lot) and the Porsche Cayenne. I liked the BMW the best. It was an easy decision for me. I ordered the 2012 - and had the window tinted before I picked it up. Went after work to sign the paperwork, got to the dealership at 5:30 and was out by 7pm! Wonderful.!! More

I enjoyed the time at the dealership. Tom Todd did a good job and his follow up was great and the knowledge of the vehicle was great. It is great to go into a dealership and have a great feel for what good job and his follow up was great and the knowledge of the vehicle was great. It is great to go into a dealership and have a great feel for what you are try to show your your clients or hopefully future clients. More

I am very happy with my experience with Schomp BMW. In I am very happy with my experience with Schomp BMW. In the week that I have had to talk to other people about Schomp BMW, it seems that, that’s the r I am very happy with my experience with Schomp BMW. In the week that I have had to talk to other people about Schomp BMW, it seems that, that’s the reputation you have. I got a great price, great service and help with the coffee machine that will do way more than I can figure out. Keep it up. You are awesome. I Highly Recommend you. Paul Carlson Proud Owner of a 2009 F150 FX4 More

I described the issue in the previous survey and don't need to repeat I hope. A couple issues, the most egregious being the failure of my E46 sunroof (again), and being asked to pay $1,900 to fix it. The need to repeat I hope. A couple issues, the most egregious being the failure of my E46 sunroof (again), and being asked to pay $1,900 to fix it. The design of this is known to be a problem as many attest on the internet. I believe BMW should have fixed these as a factory recall long ago, or provide some compensation to owners. As it is now, the sunroof is shut and the motor disconnected until I can find some shop to perform this work less expensively. Secondly, and very minor, a young man at the concierge desk may not be in the best position for his particular personality. I think his name is Taylor or Tyler. He wasn't conversive or engaging, and when going into the tunnel to move a car so the loaner car could be pulled out, he just walked off out the roll-up door. When picking up my car from service, he dissapeared for some time, causing not only grief with me but concern with Stuart and the other concierge. All together, not one of my best experiences with Schomp whom I've recommended to others in the past. Please note that Stuart was professional and very good. More

The customer service exemplified professionalism, respect, attention to detail and a desire to do whatever it took to ensure we were completely satisfied. Every staff person we encountered was equal respect, attention to detail and a desire to do whatever it took to ensure we were completely satisfied. Every staff person we encountered was equally friendly and welcoming. Steve Hensley, our salesman, was very knowledgeable about the product and well-qualified to answer any and all of our questions. He was excellent in his sales approach, i.e. he let the car sell itself and had a perfect balance of knowing when to talk and when to be quiet to let my husband and me explore/experience the car and discuss our thoughts between ourselves. We never felt pressured. We always felt that we were being dealt with honestly and fairly in all aspects from history of the car to completing all the sales paperwork. We felt we received a fair price on trading in our Land Rover and definitely a great price on our X3. It was a "Brass Hat" special with only about 10K miles but every bit like a brand new car, except the new sticker price - which was to our advantage, of course. Receiving the personalized letter from Lisa Schomp, the first evening we came to the dealership, with the history of her family car business and her philosophy on how to treat the customer was a very nice touch. It instilled confidence and contributed to us feeling very comfortable with Schomp BMW, especially the "one price" method, which removed any stress related to negotiating. Having one point of contact, e.g. our salesman, throughout the process was very smooth. The delivery process by Glen March was exceptional. Schomp BMW is a first class business model that other dealerships would gain from emulating. We would not hesitate to return to Schomp for our next vehicle. More