Schomp BMW

I'm always happy with the service experience at Schomp. Its easy to make an appointment just a few days ahead, and having the loaner cars is big for me since I live and work a good distance from the dealer Its easy to make an appointment just a few days ahead, and having the loaner cars is big for me since I live and work a good distance from the dealership. I know the work is always the best and the service employees are always alert and ready to take care of you. More

After more than a half-dozen trips in 4 months to the service department for the same reasons in the San Diego area (Encinitas BMW), we took our X-5 in once again, but this time to Schomp BMW, after just service department for the same reasons in the San Diego area (Encinitas BMW), we took our X-5 in once again, but this time to Schomp BMW, after just relocating to Colorado. Again this was for the same issues we have had since buying the vehicle in late 2010. We were so frustrated at this point that we were just about to drive the vehicle through the show-room window and throw the keys at someone and tell them to take it back. But we gave Schomp a chance to correct it and they have gone a long way in winning us back as BMW customers. I drive an X-6 and my wife came out of a 3-series when we bought this X-5, so I consider us good BMW customers and we're not looking for free repair. During this period of Encinitas not correcting our problem, the vehicle fell out of manufacturers warranty, and the Certified warranty did not cover this issue that was finally corrected by Schomp. But Ricky Stegmaier, Service Advisor, did a ton of research on the past service appointments and saw that this should have been repaired and covered. And he went to bat to get this covered as it should be. But he took ownership and did what was right, and in doing so, he probably saved this relationship with BMW and brought future business in for Schomp. I know it takes a team so there were others involved, but Ricky took ownership and communicated with us the whole way. I don't usually spend the time out my busy schedule to acknowledge things like this, but this was called for as you don't get great service these days at most places. Ricky was fantastic. Thanks again, Ricky! More

The entire team at Schomp BMW is "best in class"! It was a pleasure working with both Len and Marcello. I came to Schomp BMW to purchase a used, reliable used car for my daughter. Len was ver class"! It was a pleasure working with both Len and Marcello. I came to Schomp BMW to purchase a used, reliable used car for my daughter. Len was very helpful and demonstrated great care in helping us find the right car. Thx Len! The next day, I had the opportunity to work with Marcello in purchasing the new 2011 BMW 535xi. Two cars in two days from Schomp BMW - what could be better!? More

Shopping experience for a new car was so enjoyable. The car sells itself. We worked with bright, knowledgeable, and professional employees at Schomp. The buying process was seamless and we had a great time car sells itself. We worked with bright, knowledgeable, and professional employees at Schomp. The buying process was seamless and we had a great time purchasing our car. More

Everything was wonderful! I was very nervous about the entire car buying experience, and I had been waiting on a copy of my title to be sent from California for almost a month so I had lots of time to ima entire car buying experience, and I had been waiting on a copy of my title to be sent from California for almost a month so I had lots of time to imagine all of the things that could go wrong. Im very happy to say that everything about my experience at Schomp, and specifically with Mr. Niedbala, was perfect. He was knowledgeable, respectful, friendly and very patient. I never felt like I had to bargain or work for a better price or better service and that was what I was most scared of. I know that I was making a used car purchase so it was probably not as exciting as your average BMW sale, but I didnt feel any less important. All of my questions were answered and the entire visit was comfortable and relaxed. I honestly cant image it going any better. I will be bringing cupcakes! More

I came to Schomp BMW looking for a completely different car than the one I purchased. During my first visit, I was so impressed by the customer service and attention to detail that I decided I would wait f car than the one I purchased. During my first visit, I was so impressed by the customer service and attention to detail that I decided I would wait for them to get the car I wanted so I could buy from them. We even had a few hiccups along the way, but I always felt comfortable that I was getting the best possible value and the best possible car. And to add to it, a portion of my purchase went to support the Children's Hospital - can't do much better than that. More

Our experience of purchasing a new vehicle from Schomp BMW was absolutely the most positive car-buying experience we have ever had. (And we've purchased a lot of vehicles -- domestic, foreign, car, light BMW was absolutely the most positive car-buying experience we have ever had. (And we've purchased a lot of vehicles -- domestic, foreign, car, light truck, SUV, "average price", luxury -- since we bought our first new one in 1971.) Schomp's business model of "One-Price Selling" is a fantastic way to do business. We never felt any pressure to say "yes" to anything we didn't want, and, in fact, Brian Neal was very up-front about what would and would not make sense for us. When we finally settled on a particular model, we knew it was the right vehicle properly equipped for us. Even though Schomp's price wasn't the lowest we could have found in the marketplace, it was definitely competitive, and the price we were given for our trade-ins (two cars) was better than anywhere else. As a complete package, we got a great deal. We had to special-order our vehicle and Brian kept us informed during the production process so we always knew what the status was. When the vehicle finally arrived Brian handled all the delivery paperwork, which was a nice change from the typical process where you have to meet with a completely different person in the finance department. What a welcome difference! Then Corrie Nave took over. She went through all the features of our new BMW and explained how everything worked. She did a great job of answering our questions, and it's very obvious that she "knows her stuff!" I can say without any reservations whatsoever, that we will purchase another vehicle from Schomp BMW, and we would highly recommend this dealership to others. More

Marcello was very knowledgable about the cars and extremely patient/helpful when I decided to upgrade to a newer car within the first 48 hours. He presented all of the post sales products available, extremely patient/helpful when I decided to upgrade to a newer car within the first 48 hours. He presented all of the post sales products available, but was not pushy about any of them. I appreciated the experience and would recommend working with Marcello to a friend. In addition, I thought the trade-in process went well. I had an old Honda Accord and was offered a reasonable trade-in value without much haggling (sorry, can't remember who I worked with on that one). Overall - nice job. More

Warranty work being done on my 2008 335i hardtop convertible. I've worked with Mike Gibson since I purchased the car new at Schomp in October of 2007. He's been great to work with and I love my ca convertible. I've worked with Mike Gibson since I purchased the car new at Schomp in October of 2007. He's been great to work with and I love my car! More

Speedy service - alway kept me imformed on status of my car and progress they were making on servicing my car! Thanks for your fast service car and progress they were making on servicing my car! Thanks for your fast service More