Schoepp Motors Middleton

1st big trip with had serpentine belt go out two idler pulleys. Truck was over 2 hours away. Had to have my mechanic go get, bring back to his shop and fix. Schoepp Motors reimbursed me for the work done pulleys. Truck was over 2 hours away. Had to have my mechanic go get, bring back to his shop and fix. Schoepp Motors reimbursed me for the work done and $50.00 towards towing. Very happy with the end result. More

Great working with Andy (always good to connect with fellow animal lovers) and Donna. Knowledgeable, pleasant folks to work with. We would definitely go back and/or recommend Schoepp Motors! fellow animal lovers) and Donna. Knowledgeable, pleasant folks to work with. We would definitely go back and/or recommend Schoepp Motors! More

Best experience I have had with an auto dealer in 40 years. My 18 year old son was purchasing his first car and dad was along to help. After approaching many dealers in are area to find him a vehicle, I years. My 18 year old son was purchasing his first car and dad was along to help. After approaching many dealers in are area to find him a vehicle, I came to find out that the vehicles were over priced, and the interest rates were awful. After discussing my problem with one of your previous clients, he pointed me in your direction. I called the dealer first to explain my sons situation to them being 18 and having no credit. Then it happened Patrick contacted my son about getting him into a vehicle I could not believe it, I was so unsure about this, that I talked to Patrick to make sure, that my son and I were not making a wasted trip to Middleton. We drove down to Middleton after work, we were greeted, and took a seat. Patrick met us, and informed us, that all we were doing was waiting for the vehicle to show up. I could not believe it, the paperwork was done the vehicle was there and we were on our way home. On a personal note I have been buying cars for a long time and have never had a great experience like this, Patrick was awesome, Donna in finance was awesome. The price on the vehicle was great, I did KBB it, the interest on the vehicle floored me since it was 15% to 16% lower then what we quoted in the past. I will highly recommend your dealership to anyone looking for a vehicle. GREAT JOB EVERYONE!!!!!! Thanks again Blake and Greg Novak More

I was in need of a newer car and had specific need due to a physical problem. They were very patient in helping me try many models to find I could get in and out of easily as well as one that would work for a physical problem. They were very patient in helping me try many models to find I could get in and out of easily as well as one that would work for my wife and family. Doug Schoepp also came to assist us in finding the right car. After purchase a slight defect was was found that they took care of immediately at no cost to me. Very pleased with the service we received. More

We were looking for a vehicle for our son and since we had purchased a vehicle from Schoepp previously, it only made sense to return. Greg, again, did a fantastic job finding the right vehicle. And, Dave had purchased a vehicle from Schoepp previously, it only made sense to return. Greg, again, did a fantastic job finding the right vehicle. And, Dave in finance bent over backwards to get our son payments he could afford. Schoepp continues to impress us with customer service and choice of affordable vehicles. We highly reccommend Schoepp! Thank you, again!! Rick and Sue Schneider More

Thanks Mark for all of your help! Mark was very helpful but not pushy! He knows his cars and was happy to assist. Thanks again! but not pushy! He knows his cars and was happy to assist. Thanks again! More

Great working with Patrick and Donna. They were both patient, friendly, and knowledgeable. I received a fair price on my trade in and was offered different financial options to get to an acceptable dea patient, friendly, and knowledgeable. I received a fair price on my trade in and was offered different financial options to get to an acceptable deal. Very open communication showing me the dealer documents on the vehicle without me even asking and patience dealing with my kids constantly asking questions. More

I only gave 4 stars for experience because there was very little knowledge of new vehicles which would have been nice, but overall very professional, friendly, and met most of our needs. Definately would re little knowledge of new vehicles which would have been nice, but overall very professional, friendly, and met most of our needs. Definately would recommend to my family and friends. More

I was hesitant to purchase a new vehicle living in Madison. I lived quite comfortably downtown without a car for over three years. A career change that took me outside of the city eventually led me to Madison. I lived quite comfortably downtown without a car for over three years. A career change that took me outside of the city eventually led me to reconsider purchasing a new used car. After some uncomfortable high-pressure sales pitches at a couple different dealerships in town, I spoke with Patrick at Schoepp Motors in Middleton. He was willing to work with me to find a wonderful newer model used car that met my needs and I was able to afford. Both Patrick and Donna were personable and professional; at no point did I feel that there was any undue pressure to upsell me into something outside of my price range. More

I was sold a LEMON by Greg Intelkofer, Jeff Strange along with Jeff made false mileage information in my sales contract on 4/23/2013. On 8/31/2013 my vehicle breaks down out of town. I then had to take my with Jeff made false mileage information in my sales contract on 4/23/2013. On 8/31/2013 my vehicle breaks down out of town. I then had to take my car to a ford dealership in Milwaukee. I contact Schoepps and the Warranty Company (Capital Warranty Services) and was told that none of the following were covered by by warranty (power steering belt, drive belt and tensioner, B tensioner, C V-belt, and AA V-belt a total of $382.60. Plus I had to get a rental car and hotel to accomidate my family over the holiday weekend. On the evening of 11/20/2013 my heat in my car stopped working, I had my car towed to Schoepps in middleton on 11/21/2013. I spoke with Ryan Colby in the shop on 11/24/2013 and he stated that according to a device they have a the shop my engine light was on for seven miles and that meant my car was overheating. I explained to him that in past experience in other vehicles I have owned that the temperature light would light up, and the vehicle would be hot to touch or smoking if in fact the car was overheating. Ryan goes on to say that the car was driven for seven miles after the engine light was on and therefore the water pump failed and fried my engine. He then goes on to say that he was sending a report to Capital Warranty Services for the claim but that they would deny it because I according to their device drove my car for seven miles. Ryan also stated that an inspector from Capital Warranty Service would inspect the vehicle to determine if my repairs would be covered. I then called Capital Warranty Service and spoke to Wanda and learned that they had not sent an inspector and still denied my claim, I was also told that if I wanted to have my car inspected by the warranty company(which is based in Florida) that I would be obligated to pay for the inspection despite their final decision on the repairs. After I reluctantly agreed to the ridiculous request she promised to put in the order for the inspection. As of 12/5/2013 I had not heard from neither schoepps nor the Warranty company, so I decide to make a visit to Schoepps Middleton. I gathered some personal information from the vehicle and I also asked to speak to the person in charge. After being treated invisible by the front desk receptionist as she chatted with a sales rep I was finally able to speak with Dale Schoepp, for my own personal records I recorded this entire event. At this time Dale Schoepp, pretended to be concerned by the fact that I had purchased three vehicles from his company and was having such a hard time. He also talked to several employees to portray that he was actually concerned and working towards a resolution. He then had me follow him into a office and stated that he would try and work something out even possible putting me into a different vehicle. He also promised me that he would call me that same day around four in the afternoon. At that time we both got up and headed towards the door, it was at that time that (Per this website I have been asked to omit the truth as to what occured in the office.) Needless to say Dale Schoepps never called, nor did Ryan Colby or Stan the manager at the service department or any representative from Capital Warranty services. I called schoepps again on Monday 12/9/2013 and asked to speak to Dale Schoepps, at this time he pretended to have no recollection of our conversation which was recorder. He also stated he called me, I then asked did you leave a message and he stated no. He then proceeded to state that the engine would not be covered and that the Ryan or the representative from Capital Warranty were supposed to have called me. I am extremely disappointed by the customer service I have received from Schoepps, I am not sure if this is typical treatment for all of their customers, or if poor treatment is only applicable to their certain customers!!! More