Schlossmann's Honda City

Poor first experience with the Service Department Retracting previous review. I have been in contact with the dealership and am attempting to work through the issue. Will revise after I work through Retracting previous review. I have been in contact with the dealership and am attempting to work through the issue. Will revise after I work through it with the service department. More

Best experience hands down! I was apprehensive at first due to the fact my credit had seen better days. A neighbor recommended Honda City and the fabulous Marion Masterjohn. So I I was apprehensive at first due to the fact my credit had seen better days. A neighbor recommended Honda City and the fabulous Marion Masterjohn. So I went and two weeks later I had a brand new 2016 Honda Fit! Now this also took the help of Tracy and Jason. Tracy is the new car sales manager and was super sweet. Thank you Honda City, I'm a customer for life. Billie More

Thank you Marion Masterjohn I went to this dealer with no hopes of getting a car because of having a poor credit. So I told the lady that was standing outside my credit problem a I went to this dealer with no hopes of getting a car because of having a poor credit. So I told the lady that was standing outside my credit problem and she called Marion Masterjohn to help me out. I told Marion about my poor credit, and I asked her to show me my options and she told me that she was going to help me get the car I wanted and I was still short of hope. After looking at the cars I saw a car I love so I told Marion the car I wanted so she started making calls and working hard. She comes back and told me that the Bank approved the car and I just couldn't believe the low interest rate I went to other 3 car dealers before and they offered me a high interest rate and not many options for cars. Marion gave me the perfect car a car I love at a great interest rate with a low montly payment I can't be more happier than this. She took the time with her hard work to help me and she did a great job. Thank you so much Marion Masterjohn for all your help. More

Very satisfied We bought a used Honda here and had excellent service from the salesman all the way up to the service department. We had a couple issues with dashboa We bought a used Honda here and had excellent service from the salesman all the way up to the service department. We had a couple issues with dashboard indicator warning lights going off within the first couple days we drove it, and the service department took care of the issues for us at no charge. This is our second purchase from Honda City and we are very satisfied. More

Poor credit customer now one happy customer!!! I had bad luck that affected me financially. So bad in fact I had no vehicle for 2 years then was barely able to afford a 15 yr old Chevy van that ne I had bad luck that affected me financially. So bad in fact I had no vehicle for 2 years then was barely able to afford a 15 yr old Chevy van that needed alot of work. I just blew $700 on things needed just to keep it going and I contacted Marion as advertised on the radio they can get financing for almost any bad credit situation. Well o course I was turned down cuz they don't refuse 100% cash deals so I needed a down payment and when the Push Pull or Drag came along it gave me the opportunity to use that as down payment to the bank to show commitment. Hey if paying more gets me into a newer vehcile and OUT of a beater I'm all for it. Now I'm driving a 2011 AWD SUV with heated seats and leather, etc. No way would anyone else have helped me but Marion did. She is such a sweet lady. Made me feel comfortable as I waited for financing to go thru and I only had to deal with her. She does her own financing deals and that was really cool. I love her for working with me and making my new life even better, esp in the Wisconsin Winter season. More

Bought Honda CRV 2 weeks back i bought Honda CR-V-2014 from this dealer, but in future i never by car from "Schlossmann's Honda City" based on my experience. Here i 2 weeks back i bought Honda CR-V-2014 from this dealer, but in future i never by car from "Schlossmann's Honda City" based on my experience. Here is the reason 1. Sales guys will say all wrong data don't believe. 2. Once you signed paper work , after that their behavior will change completely, way of treating very bad. 3. Their price is more than other dealer. 3. They will take lot time to respond your problems, some times they will say lies by saying we will do today, but even after 2 weeks they never do. 4. They will say they will check only 1 credit hystory, but they checked 7 credit checks. 5.By comparing with other dealer, they are even giving any accessories. 5. With my experience, in future i never by any vehicle or i never any of my friends More

Completely satisfied with new Honda and my buying experience I wanted to purchase a 2014 Honda Civic. I had purchased my 2007 Honda Civic at Schlossmann's Honda as a new car. I brought my car to their service I wanted to purchase a 2014 Honda Civic. I had purchased my 2007 Honda Civic at Schlossmann's Honda as a new car. I brought my car to their service department for all my car repairs and maintenance. I was very happy with both my Honda and the service I received over the years. When I decided to buy a 2014 automobile there was no doubt in my mind that I wanted another Honda and to purchase it from Schlossmann's. I went to the dealership on a Tuesday to browse and most of all to see if I would qualify to buy a Honda using their financing. I thought I would just be going through the process of qualifying and that it would take at least a few days before I would know if I would qualify. I pretty much knew what I was looking for. I had done research on their web site and had a good idea of models and prices. The sales person that helped me was Dennis Gonzales. He spent a lot of time with me and asked me what exactly I wanted. He explained everything about the car in great detail. After I had signed all the papers, he again spent time going through all the owner manuals with me. He even transferred my old plates to the new car. I got my Honda home that day. In short, my experience was very positive. I got a car in one day, which I didn't think would happen. At no time did I feel pressured into buying something I didn't want. The finance manager, Steve, who took care of the paperwork was also friendly and helpful. The whole car buying experience was positive. I dealt with friendly, helpful people in clean, pleasant surroundings. I would recommend Honda and Schlossmann's Honda City to anyone in the market for a new car. More

I contacted Marion 4 months before. I had poor credit, she told me to do a few things to improve my credit rating and to check back with her. I did EXACTLY what she said and I left the lot In a brand new she told me to do a few things to improve my credit rating and to check back with her. I did EXACTLY what she said and I left the lot In a brand new Honda Insight. I love Marion for all her hard work along with a few others I don't know their last names, but John and Jamie. Marion is a true gem and will be very upfront and honest, in today's world that says a a lot about a dealership. They have gained a customer for life, Thank you again Honda City! More

I had a problem with my 2013 CRV. The car had 3 batteries, and was making a grinding noise on start up. After many phone calls, internet posts, service appointments, Honda City finally took care of batteries, and was making a grinding noise on start up. After many phone calls, internet posts, service appointments, Honda City finally took care of me. They got into a 2014 while keeping my same payments. I end up paying a bit more, but I am erasing 13,000 miles of wear and tear from the 2013 CRV. I originally posted a very negative review, however it have much respect for a company that takes care of a problem. Everyone was very accommodating and nice when we came to exchange the 2013 for the 2014. They were great to work with, and so far I am very happy with my 2014 CRV. More

Visited location several times for routine service on my Honda and have been unimpressed with each visit... on the last visit, I was completely blown away by the magnitude of poor customer service. Staff ha Honda and have been unimpressed with each visit... on the last visit, I was completely blown away by the magnitude of poor customer service. Staff has been consistently unfriendly, condescending and rude. The waiting area is small, cramped and dingy. Prices are typical dealership prices. Workmanship is ok, though cannot overcome the other issues. More