Schlossmann's Honda City

Today I stopped by the Scholssmann Honda City in Milwaukee to discuss some recent issues on my wife's 2006 Accord with the Service manager Pete Loberg. This was after several phone conversations and Milwaukee to discuss some recent issues on my wife's 2006 Accord with the Service manager Pete Loberg. This was after several phone conversations and gathering of records Pete had requested. The conversation was in regards to an oil leak from the drain pan plug area. My wife had taken over the lease on her accord about 7 months ago and with that she received a few free oil change certificates. The first oil change we brought it to the Honda facility and everything went great, there we no problems. The very next oil change all the sudden we are informed there is a problem but don't worry Honda will take care of it at no charge and they proceeded to re-thread the oil pan and put a new drain plug in. Ever since that day oil has been slowly leaking out of the drain plug staining my garage floor. I had my wife bring the car in to get checked out at which time they "re-torqued" the plug and said if it continues you need a new drain pan. After this the car is still leaking oil. I explained the situation to the service manager Pete Loberg at which time he requested data from past oil changes. I disagreed at the need for this data as there were clearly no issues the first time we brought the car in but proceeded to please him anyway. Today I brought in that data for Pete's review and to finish our discussion. After review Pete outright said the problem wasn't his fault but he would absorb the installation cost if I purchased the $150 part. After I explained several time this was unacceptable because the first oil change went fine and the second time it is obvious the technician over torqued the plug causing the need to re-thread which in the end is the cause of the slow leak. Pete rudely said well that's all I can do and walked away. His attitude and tone was outright unprofessional. I am very disappointed with the service and furthermore at the lack of willingness to take full responsibility for damage caused to my vehicle during a servicing their facility. More

This was the worst customer service I have ever experienced. I leased a vechile through this dealership for 5 years; my parents also have been loyal customers, and leased a vechile through Honda C experienced. I leased a vechile through this dealership for 5 years; my parents also have been loyal customers, and leased a vechile through Honda City for 3 years. At the end of my lease, I met with a sales person who completely misrepresented the lease return process through the dealership; unfortunately, I relied upon his misrepresentations in making the decision to purchase a $14,000.00 vechicle, rather than purchasing the leased vehicle. The misrepresentations resulted in over $2,000 in unexpected fees that I was charged for the return of the leased vehicle (the dealer had represented that any fees, at most, would be negligible). After over 60 days of trying to work with multiple representatives from Honda City in resolving the charges, I had been lied to repeatedly, phone calls were not returned, and in the end I wound up paying the full amount of the charges. Their behavior is appalling and I would NEVER set foot in this dealership again. Honda Dealer Services is investigating into this situation, as we lodged a formal complaint. More

I purchased my 2002 Civic from them brand new. Never had problems with their service until June/July2006, then it was all down hill. My alternator went and I had the car towed to them on a Saturday morning. problems with their service until June/July2006, then it was all down hill. My alternator went and I had the car towed to them on a Saturday morning. They said they’d call when it was repaired. Never got a call. When I finally called they said it was all set to go, but it was too late in the day for me to get there in time to pick it up (not to mention I had to track down someone else drive me there). I had to find someone to cart me around the rest of the weekend and carpool with on that Monday. When I went to pick up the car finally, the service man said that they tried to get a hold of me because I needed the battery replaced too and that they couldn’t do the work without my permission. My home phone number was clearly listed at the top of the invoice, but they only tried to call the cell phone number they had written down for me on the invoice (which they wrote incorrectly). So I had to wait another hour or so for them to install the battery. When the guy came back to get me he apologized for it taking so long, and then proceeded to tell me that since the battery was replaced, they had to reset my radio. Since they didn’t know the 5 digit code to reset it, they had to pull the entire radio out from the dash in order to get it. Anyone who buys a new Honda is told at the time of purchase to either memorize this 5 digit number or carry it with you so that should something like this happen, you can easily reset it. The moron serviceman didn’t even come out to see if I had it, he just ripped the whole radio out. That was just the beginning. I had also asked them to check my driverside seatbelt, as it was not latching very well. They said they had to order it, so I went home and waited. The seatbelt finally came in and I went to have it replaced. When the work was done, I got back in my car a noticed that the Escutcheon console around my shifter was chipped and there were scratches alongside the center of the console in front and in back of my seat. I immediately went back to the serviceman (who was the same one who ripped out my radio), and he told me it was impossible that their guys could have done this. I was irrate at that point. He went and got the manager who came out and told me it is quite possible that they did the damage because they have to remove the entire seat to replace the belt. They had to special order the piece that was chipped, so again, I went home and waited. The part finally comes in, I go and wait an hour for it to be replaced and leave. Later that night, I go to leave and turn the headlights on for the first time only to find they installed the part backwards! The left side that should nonrmally light up with the the gear symbols did not. The right side of the plastic (that has nothing on it) lit up. Again, I took the car back to have it fixed. They finally got it “right” and I left. After driving in it for a day or two, I thought the lit up symbols looked different, but thought maybe I was just crazy. Then I went out with my mom (who has the exact same car), and noticed that her’s lit up differently. The interior gauges of our cars are supposed to light up pale green, and the center console lights up the same color to match. The new center console they put in my car lights up orange and red! They didn’t even order the part in the correct color. I haven’t even bothered to bring this up to them because I’m never going back. The part is there, it’s functioning, it’s not pretty with the rest of the green lights, but there’s nothing more that I’m willing to do at this point. What should have been a simple repair took over a month to remedy and wasted more of my time than I’d like to know. Decide for yourself whether or not you’d like them to repair your own vehicle. More

This is the first Honda I've owned having formally driven a Chevy Tahoe. Once past the Soccer Mom jokes I am growing to like my Honda more each day. I started at Schlossmann's because they had the car I l a Chevy Tahoe. Once past the Soccer Mom jokes I am growing to like my Honda more each day. I started at Schlossmann's because they had the car I liked at a price that was attractive. I don't like to haggle and the Internet made the search painless. My faith in Honda was tested when a few months after the sale, the rear window shattered for no apparent reason. After a follow-up E-mail from Schlossmann's Greg Rowley asking if there was anything he could do, I mentioned the window failure. Not expecting a reply, I got a reply and a check for the repair cost. That's service! Recently I had some front end damage. Since it was my fault, I was going to pay for it, not insurance. I could have gone anywhere I wanted for the repair and not just what the insurance company wanted. I choose Schlossmann's without even looking for another estimate. The good faith on the widow repair is the kind of dealer I want to do business with and put my trust in. The $2100 repair looks better than new. The work was started surprisingly promptly and finished when the full extent of the repairs was known. There where a few short delays, but I can't think of anything more I would require to be completely satisfied. More