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Schicker Ford of St. Louis
St. Louis, MO
623 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 01, 2019
Oil change, tires rotated. The technicians were very helpful. They explained what was completed and then gave me a summary of what the next needs would be, like the radiator nee The technicians were very helpful. They explained what was completed and then gave me a summary of what the next needs would be, like the radiator need to be flushed on the next visit. I appreciate their helpful tips More
by Denny W
Verified CustomerEmployees Worked With
Jamal Jones
November 01, 2019
service repairs at the Ford dealer Took a while to arrange the visit (a week)...I can understand somewhat the lag time, no one can afford to have hundreds of people standing there waiti Took a while to arrange the visit (a week)...I can understand somewhat the lag time, no one can afford to have hundreds of people standing there waiting for the next vehicle to be repaired to come in. What kind of threw me was that even though I had provided two phone numbers for the dealer to contact me in case of some additional thing coming up in the repair/service, neither phone number was called, but instead, the 3rd number was called instead (the person who dropped off the vehicle), he was unable to respond (at work), so the vehicle/work sat there all day (and because of the delay in contact, sat there in the repair area all week. Might want to ensure that contact phone numbers are viable (that is, someone is going to respond). I was waiting for the contact from Ford service all day until I got tired of waiting and called around 3:30 p.m., only to discover that they (Ford service) was waiting for authorization to proceed. More
by reggied4017
Employees Worked With
I don't really remember the guy(s) I worked w/, two of them, one was off, so I worked w/ him re. issues
November 01, 2019
Great 65,000 check up service Great service, great advice, great explanations. I trust my car to your care and I haven't been disappointed ! Marco is an outstanding resource for Great service, great advice, great explanations. I trust my car to your care and I haven't been disappointed ! Marco is an outstanding resource for all the new employees, and Haley was great to work with. Keep up the great work! More
by kkrshul
Employees Worked With
Marco Giuffrida, Haley Gavlick
November 01, 2019
Timely service. Dave was prompt in getting my car serviced thru to payment. I did not have to wait long. He was friendly and pleasant to deal with. Dave was prompt in getting my car serviced thru to payment. I did not have to wait long. He was friendly and pleasant to deal with. More
by gatewaysspinone
Employees Worked With
Dave Chandler
October 31, 2019
wont resolve issue or attempt to resolve issue I am writing this to resolve an issue regarding my 2016 FORD F-250 vehicle that we purchased and that is still within the 60,000 mile powertrain warra I am writing this to resolve an issue regarding my 2016 FORD F-250 vehicle that we purchased and that is still within the 60,000 mile powertrain warranty. I brought my vehicle to Shicker Ford located at 3300 S. Kingshighway, Saint Louis, Missouri 63139 on 8/23/2019 for an oil change (The Works Package was chosen for the service option) and to have the key lock repaired on the drivers side door. I picked up my vehicle on 9/12/2019. On 9/15/2019 my truck would not go into drive. I found this very strange considering the truck had been recently serviced. I had the truck towed (first time) to Dave Sinclair Ford located at 7466 S. Lindbergh Blvd, Saint Louis, Missouri 63125 (they have been nothing but helpful). After inspecting the vehicle, they asked me "was this vehicle serviced anywhere recently?" I then informed them that it indeed has been serviced recently. They explained to me that the vehicle had zero transmission fluid in it. They then checked for leaks and double checked the drain plug. It showed no signs of any leaks and the drain plug was finger tight. On 9/25/2019, I had the vehicle towed (2nd time) back to Shicker under the impression that they would repair this problem, especially since they were the last ones to service the vehicle before my transmission failed. To my dismay, Shicker refused to do any work without me signing a work order, which binded me to be financially responsible for the repair. So then on 9/26/2019, I again had the vehicle towed (3rd time) from Shicker to a secure lot to wait on a pending case or investigation. Please keep in mind when we purchased this truck in 2018 from Enterprise Car Sales it performs its own multi-point inspection to make sure the vehicle is in working order before selling it. Transmission oil was fine at that time and if memory serves me correctly you wont burn through almost two gallons of transmission fluid in 10,000 miles probably not even 100,000 miles. More
by ivan jurcevic
Employees Worked With
Stephanie Ressel, Ron Gutierrez, Josh Younger, Gerald Jackson, Keith Harbstreet, William Hannigan, Frank Arnett, Terrell Horton, Tim Curtis, Ado Nesimovic
October 30, 2019
Great experience The person I worked with was excellent in explaining all details. He helped me to get the car that I wanted and made sure I understood everything that The person I worked with was excellent in explaining all details. He helped me to get the car that I wanted and made sure I understood everything that came along with it. I would recommend this dealership to anyone looking to purchase. More
by wareneshiac
Employees Worked With
Terrell Horton
October 29, 2019
Great experience Had an issue with a truck tire late Friday. Called Alec to see if anything could be done to fix it. He arranged for service appointment on Saturday. Had an issue with a truck tire late Friday. Called Alec to see if anything could be done to fix it. He arranged for service appointment on Saturday. The truck needed to stay for the issue to be resolved. Transportation was provided until repair completed. Very pleased with how the situation was handled. Alec was awesome as were those behind the scene. More
by k0ari
Employees Worked With
Alec Schicker
October 25, 2019
Great Dealership We have bought cars for years from Schicker Ford St. Louis and have always gotten a good deal and excellent customer service. They are very trustworth We have bought cars for years from Schicker Ford St. Louis and have always gotten a good deal and excellent customer service. They are very trustworthy. More
by kriskakidz4
Employees Worked With
Mark Brevard, Ike Bibas
October 25, 2019
Purchase of a new car was overall a good experience. My experience at Schicker Ford was an okay process. I was looking for a Fiesta and found 2 at this dealership. However, after browsing on the Interne My experience at Schicker Ford was an okay process. I was looking for a Fiesta and found 2 at this dealership. However, after browsing on the Internet, I found a Fiesta that I liked the looks of and Alec, my salesman, was able to have the car transferred to Schicker. I ended up purchasing that Fiesta. The only complaint that I had was I arrived at the dealership to sign the papers and pick up the car at about 10:30 a.m. and the process wasn't started until 11;15 a.m. I feel that was poor business practice. However, I would recommend the dealership because of the salesman's help. More
by gaustermann
Employees Worked With
Alec Schicker , Mark Brevard, Chris Shanks
October 24, 2019
OIL CHANGE Oil change appointment was 8:30 am. When I had not heard anything by 11:45 am I called and was told that the oil change was complete and there were s Oil change appointment was 8:30 am. When I had not heard anything by 11:45 am I called and was told that the oil change was complete and there were some service recommendations of which I had one done. Car was not completed until 12:15 pm. More
by sgfarkas
Employees Worked With
Mike Kitzmiller
