Schaumburg Toyota - Service Center

Satisfied Customer Bart Szuba was the service person that we dealt with when we came in for an oil change. When I explained that I no longer drive as much as in prior y Bart Szuba was the service person that we dealt with when we came in for an oil change. When I explained that I no longer drive as much as in prior years. He suggested that he would make sure the brake system was checked just to make sure everything is working fine. When he delivered our car back to us he told us the brakes were in fine working order. More

Excellent service. The two service managers I dealt with were both professional and thorough in describing what needed to be done. The cashier was also very efficient. The two service managers I dealt with were both professional and thorough in describing what needed to be done. The cashier was also very efficient. The new facilities are wonderful. More

Engine light came on at only 80K I have been going to Schaumburg Toyota for years. This is my second Camry, first car lasted over 110K (1996 Camry) never had oil issue, current is 200 I have been going to Schaumburg Toyota for years. This is my second Camry, first car lasted over 110K (1996 Camry) never had oil issue, current is 2007 Camry and husband got his 4 runner here. there seems to be an oil consumption issue with the 07's. They gave me a rental, fixed the oil issue and fixed the engine problem which was part of the oil problem. Am happy with the service which is why I continue to come back. However I was surprised that this oil problem seems to be happening to many 07's from the research I did online. I am loyal to Toyota and they have provided very good customer service, hope to continue coming but hope no more oil issues with current car. Camry's should last over 100K even 200K without alot of problems. Am guessing this may be a recall of the 07's. More

Most pleasing The new facility layout is wonderful. It provides a great deal of physical opens and new warmth of the surroundings. It is appealing to current and f The new facility layout is wonderful. It provides a great deal of physical opens and new warmth of the surroundings. It is appealing to current and future customers. It is an inviting surroundings. More

Exceptional Service I received truly exceptional service during yesterday's visit to your Service Dept. for routine maintenance on my 2009 Prius (purchased from Schaumbur I received truly exceptional service during yesterday's visit to your Service Dept. for routine maintenance on my 2009 Prius (purchased from Schaumburg Toyota), From Steve's answers to my initial questions on the phone to Chris's great handling of my needs on site. They both were fantastic, as was the guy (forgot his name) who spoke with me once the service was completed, assuring me that everything that needed to be done was done (I wanted to make sure everything was cool before taking the car on a long road trip). Everyone was great!!!!!! And I love what you've done with the place. More

Treated me meanly when I asked why 2 people went ahead of me I have been to two brand new Toyota dealerships. They meet me at my car and then I wait in the area where advisors are. The young kids get the info of I have been to two brand new Toyota dealerships. They meet me at my car and then I wait in the area where advisors are. The young kids get the info off my car and hand it to the advisor. Today I drove 50 miles to go to Schaumburg Toyota and they do it differently. A young man directs my car in. He asks for my key so I'm thinking he is getting my vin off the car and then running my info into the advisors. He says, "You have to wait for an advisor." He was very polite and looked me in the eye. The advisor says, " Is anyone here to pick a car up? " I say no. So they know I'm waiting to get helped right? No. So this advisor Craig says in condescending way, "you need to stay with your car if you want to be helped. There is a sign that says stay with your car." I respond with, "the young man said I need to wait for advisor, and I did not hear him say wait with my car. I did not see the sign either." I'm making sure I'm not gonna run the young man over, or someone else. Young man is speaking to me so I am looking at him not their instructional signs. I never did hear that young man say STAY WITH YOUR CAR, because if he did, I would have stayed with my car!! (Duh) There were times I could not speak because of the airguns being used in the garage. I'm thinking, you really want me to go back to my car? It's gone now! Someone moved it along. So I spoke to another advisor who did not reprimand me like I was a child but He did tell me go wait with my vehicle. So I looked for my car and waited there. Then the young man came up to me and said the advisor wants you. I said, HE JUST TOLD ME TO COME BACK TO MY CAR TWO SECONDS AGO! No I'm waiting right here. He told me to wait with my car, so I am. The young man apologized and said please follow me to the advisor. The young man was the most polite. He wore a NC Tarheels hat. Same young man who directed me in. Finally I get to be waited on and no apology was offered. I guess after advisor realized I traveled 50 miles to get my alignment done there, I should get the "older car" coupon. I guess if your car is 10 years or older you get a discount. He did offer me the coupon but my online appointment meant nothing. WHY HAVE A WEBSITE WITH THE ABILITY TO MAKE APPOINTMENTS BUT WHEN THE CUSTOMER COMES IN, YOU SAY, WE don't TAKE APPOINTMENTS! What? What is wrong with this place? Sassy advisors telling me go to your car, now come back. I think they were screwing with me. And instead of saying sorry, they give me a discount. Why don't those advisors just explain what I'm supposed to do instead of assuming I know what to do and apologize? No, I'm suppose to see the sign which I never did see, and I'm supposed to hear every word the young man said while airguns are going off. They did the work in 1:25 hours. I just want to be treated with respect and if I'm doing something wrong tell me NICE not in a mean way. I will probably never go back. What still makes me really angry is why would you offer an appointment slot and fill in your name, address, etcetera and then announce to me WE DON'T TAKE APPOINTMENTS. GREAT! Thanks for nothing! More

Above and beyond I found myself questioning what happened to my missing shift lock cover. I noticed it was missing when I returned home from my previous visit to thi I found myself questioning what happened to my missing shift lock cover. I noticed it was missing when I returned home from my previous visit to this dealership, but was unsure of exactly what happened to it. I explained this to Steve Lowell. He stepped up right away and had the technicians search for it and when it wasn't found in the car, replaced the missing shift lock at no cost. This current visit was for a fuel injection clean and throttle cleaning service. I left completely satisfied feeling valued as a customer. More

Service Nice Experience ... pleasant, friendly, nice amenities while waiting, nice explanation of work done. Service professionals greeted me promptly and ha Nice Experience ... pleasant, friendly, nice amenities while waiting, nice explanation of work done. Service professionals greeted me promptly and handled the car check up in a prompt and professional manner. More