Schaumburg Toyota

We recently bought a 2012 Prius V from Schaumburg Toyota and honestly, it was the best car buying experience my husband and I have had. A few days before visiting the dealer, I requested an online quote fr and honestly, it was the best car buying experience my husband and I have had. A few days before visiting the dealer, I requested an online quote from their internet department. They quickly responded with a quote and also another email from a salesman with his contact info. With that in hand, along with quotes from other nearby dealers and research from http://Truecars.com, we visited the showroom on Monday 2/20/12. We asked for the salesman who contacted us earlier and in no time where doing a test drive. When we finally sat down to talk prices, neither our salesman Joe R. or the sales manager, also Joe, pushed us about buying that day. They not only honored our quote, but counter offered below a competing dealer's quote. They were also not pushy about extended warranties or add-ons, even going so far to say some of the warranties were kind of pricey for what we need. They quickly ran our credit and assembled all the purchase/loan documents. I think we saw the finance officer for 10 minutes (I think it helped that we had good credit). We were out of the door within 2.5 hours, including the test drives. I would definitely recommend going there again. More

I have nothing but bad experience regarding my Sienna. I bought 2011 Sienna in 2010. That time I paid for Protection Plus package only to find later that the dealer never applied it. I had a long fight to g bought 2011 Sienna in 2010. That time I paid for Protection Plus package only to find later that the dealer never applied it. I had a long fight to get it applied. But in the process the effectiveness was not the same. Recently I did 15K service on Sienna (part of 2 yr 25K package from Toyota). During the 20k service theother dealer told me that Schaumburg Toyota should have changed the cabin air filter (dealers are paid for that). Schaumburg Toyota just cleaned it and put the same back in the car. Please be very careful when dealing with this dealer. More

Service Department employee Ricky Borromeo provides very professional and courteous service. He is very knowledgeable and answers all of my service-related questions to my satisfaction. It is a pleasure t professional and courteous service. He is very knowledgeable and answers all of my service-related questions to my satisfaction. It is a pleasure to do business with him and he truly is a great asset to your company. I have rated all categories a "five" as Ricky and his department always provides "Great" service. More

Michael was one of the best salespersons we have ever dealt with for a car purchase at any dealership. Kind, pleasant, not pushy, patient, understanding and overall great. If we would have had to deal dealt with for a car purchase at any dealership. Kind, pleasant, not pushy, patient, understanding and overall great. If we would have had to deal with his supervisor or the final person we dealt with, we would not have purchased the automobile at this Dealership. Their service department is excellent and that is why we went there to look. Thank you Michael Macedon. George Paul and Patricia Lou Palicki More

Hassle free, no haggling, no games! The manager who approved the purchase price sat down with us to work out the details rather than the typical "boss" in the fish bowl who plays bad cop. Gave me a goo approved the purchase price sat down with us to work out the details rather than the typical "boss" in the fish bowl who plays bad cop. Gave me a good, more than fair, price for my trade. I will drive from the SW suburbs again the next time I make a Toyota purchase. More

I recently bought a 2012 Camry from Shaumburg Toyota. Buying a new car can be aggravating and tedious. The folks at Schaumburg Toyota made it a quite pleasant and enjoyable experience. Everyone I met ( Buying a new car can be aggravating and tedious. The folks at Schaumburg Toyota made it a quite pleasant and enjoyable experience. Everyone I met (Robert Rollins, salesman; Chris Haley, General Manager; Tom in Finance Dept., to name a few) treated me in a friendly and professional manner. It was the most pleasant experience I ever had buying a new car. I got a good credit price for my trade-in. I got an excellent price on the Camry. Ten minutes after Robert and I agreed on price, Tom in Finance had all the paperwork finished and ready to sign. He explained everything clearly, and there were no surprises or additional charges from what Robert and I had agreed to. Robert helped connect the bluetooth to my phone, set radio channels, and clearly explained how to use all the features of my new Camry. License plates and personal items from the trade-in were transferred to the new car. From choosing the car, a test drive, and paperwork completion, I was driving the new car off the lot in less than two hours quite satisfied with the purchase. It was a no-hassle, no-pressure, experience. I had visited other new car dealers, before finding Schaumburg Toyota. I would recommend Schaumburg Toyota to my friends and family for their next car purchase. More

Recently purchased a used car that only has one key. When I found out that it would be costly to make a second "chip" key, Anthony in the parts department was really helpful in finding the best option for th I found out that it would be costly to make a second "chip" key, Anthony in the parts department was really helpful in finding the best option for the best price for us. He was super friendly and helpful during the whole experience. Thanks Anthony! More

Let me start by stating the fact that I like every other Let me start by stating the fact that I like every other sound minded person dislikes the car buying experience...mostly because of the non-trust f Let me start by stating the fact that I like every other sound minded person dislikes the car buying experience...mostly because of the non-trust factor of sales people in the industry. I was in the market for a 2012 Toyota Highlander Hybrid for my wife...I've vistited a few Toyota dealerships within a 20 mile radius of my home. I was met with mostly non-professional sales help...waste of time going to Elgin Toyota,St. Charles Toyota, and a few others in the area. Toyota makes a great vehicle...no question about that, the problem is the incompetence of their sales staff along with what I've seen is the leadership at these other dealers. I called my brother who had just bought a 2011 Toyota Highlander Limited and asked him for a recommendation on which Toyota dealer to purchase from and who to contact, with no hesitation..."no brainer - Schaumburg Toyota" he said. On our way we were, we pulled into the dealer and walked in without getting "attacked". We were met with a very cordial salesperson (Justin Tundac, he was an absolute pleasure to deal with. We were also introduced to the manager (Lane Gibson), who could not be anymore anymore professional. I could see why my brother bought his Highlander at Schaumburg Toyota. They both explained every detail of the vehicle from A-Z. The service is open til midnight...yes midnight!! No pressure buying experience for my wife and I. We recieved a great deal on the purchase and could not be happier. Let me state that I NEVER write reviews, I highly recommend Schaumburg Toyota to anyone in the market for a new Toyota. More

Everyone at Schaumburg Toyota was extremely friendly. My Daughter was looking for a specific Rav4 and Lane Gibson was able to locate it for us. He had it available the very next day! I felt like I was gett Daughter was looking for a specific Rav4 and Lane Gibson was able to locate it for us. He had it available the very next day! I felt like I was getting a great deal but still shopped them with my local Toyota dealership, they had the car, and couldn't even beat the price that Lane Gibson quoted. They were also extremely accommodating, Shane Tabora drove the new Rav4 to my office and picked up my daughter's old lease. I would highly recommend Schaumburg Toyota for anyone looking for a great deal and fast service! More

I have bought three cars from this dealer in the last month. Two to replace cars damaged by fire and one because it was just old. I had purchased two cars (the ones damaged) before. Ive always delt with month. Two to replace cars damaged by fire and one because it was just old. I had purchased two cars (the ones damaged) before. Ive always delt with Mr Gibson, and have found him a knowledgeable and helpful sales rep. So you see because of my wonderful experiences at Schaumburg Toyota I will continue to recommend them, and will return when I need my next car. More