Schaumburg Toyota

To Whom It May Concern, my name is Kelly; I presently do not have a vehicle or smart phone, which left me in a predicament (no way to get to the dealership or anywhere else for that matter without help). A not have a vehicle or smart phone, which left me in a predicament (no way to get to the dealership or anywhere else for that matter without help). A very nice professional salesperson by the name of Robert Wesley was trying to help me this evening, he offered to come and pick me up himself and bring me pictures of the vehicle I was interested in, but first he needed to ask his management, he spoke with the management who stated whatever they needed to do to earn my business they would do, Mr. Wesley arrived shortly after that. At the point of looking at the pictures he brought me and discussing the price, Mr. Wesley started getting an abundant amount of text messages, I felt bad for Mr. Wesley who did not realize that I was able to read one of his messages that came from someone in management at Schaumburg Toyota. Here just an hour earlier it was "whatever they needed to do to earn my business they would do", then I read a text message that he was going to loose his job for leaving. I do not know who the message came from yet, but I will find out and file a complaint with their boss as they have a salesperson who has gone so far out of his way to help me (a potential customer) to sell one of their vehicles (which to me Mr. Wesley has gone above the level of excellence in customer service) to have his job threaten. To the owners of Toyota Schaumburg maybe you should take a closer look at your sales personnel and your management, to me it seems as your salespeople go that extra mile for your customers while your management does more harm than good for your business or at least give them some type of training of how to treat people especially their own employees. I am now re-thinking purchasing a vehicle from Toyota Schaumburg, but I do want to purchase my vehicle from Mr. Wesley when I do purchase, and he is the only reason I would recommend Toyota Schaumburg. More

Zaya was extremely helped! He knew exactly what he was talking about and gave the best deal he could! Helped me with everything! Highly recommend this to people. talking about and gave the best deal he could! Helped me with everything! Highly recommend this to people. More

He was very professional and knowledgeable. He was courteous and helpful. I would recommend everyone I know to have the pleasure of dealing with Zaya. courteous and helpful. I would recommend everyone I know to have the pleasure of dealing with Zaya. More

You never disappoint.I am a client of yours for many years. Tried once Toyota in Palatine-came back and never cheated since.Every employee on each level is highly professional. Good job! years. Tried once Toyota in Palatine-came back and never cheated since.Every employee on each level is highly professional. Good job! More

Amazing manager who knows how to keep a customer satisfied from the moment they walk into the dealership. Knowledgeable and trustworthy. Everything a dealership needs to keep a regular buyer. Not o satisfied from the moment they walk into the dealership. Knowledgeable and trustworthy. Everything a dealership needs to keep a regular buyer. Not only did he make me feel welcomed (the buyer) but he also made my son entertained and comfortable. A true gentleman who isn't just for a sale, but also makes sure the customer leaves satisfied. I will definitely be back. Justin you have made my childhood dream of owning a scion come true! More

I have given this dealership an excellent rating due to I have given this dealership an excellent rating due to my experience with Schaumburg Toyota over the last ten years. I purchased my car from Schaumb I have given this dealership an excellent rating due to my experience with Schaumburg Toyota over the last ten years. I purchased my car from Schaumburg Toyota in 2002. The sales assoc, and service dept have been awesome. I am listened to, respected, and treated like a valued customer every time I visit the dealership. The product is reliable. The maintenance provide by the staff at Schaumburg Toyota is great. When I purchase my next car it will be thru this dealership. I'm constantly singing the praises of the staff at this dealership and always referring my friends because I know that customers will be treated fairly and given a good deal. Thank-you Jerry Mc Duffie for selling me my car, Brian Matuszewski in the service dept for helping me maintain my vehicle, JB and crew for doing the work on it when something goes wrong. Sincerely , Suzette Logan More

I have been servicing my Toyota vehicles at Schaumburg Toyota for just about 10 years now (more than a total of 100 visits), and would not think of going anywhere else. Our current vehicles were purchase Toyota for just about 10 years now (more than a total of 100 visits), and would not think of going anywhere else. Our current vehicles were purchased at Schaumburg Toyota and it is where we plan to purchase our new vehicles, with a main reason being your service department. These employees are knowledgeable, well trained, and stand by their product (service). Most of the time I wait to work with Brian Matuszewski due to his extreme professionalism, knowledge and fairness. When I have had service issues that were not able to be easily diagnosed, Brian's tremendous persistence in finding the source of the issue was incredible. Another 2 outstanding features of your service department are the hours and loaner car if absolutely necessary. Most service personnel are friendly and very helpful. Your business practice at Schaumburg Toyota Service (and Sales) is second to none!!! More

I brought my car in for a second recall. It turns out, there were 2 recalls which Adam alerted me to. He was extremely friendly and courteous to me and others around. there were 2 recalls which Adam alerted me to. He was extremely friendly and courteous to me and others around. More

I visited Schaumburg Toyota this week in need of additional training on my new car. Matthew Weislo, Sales Professional, was asked to help me. I am so appreciative of Matthews patience in answering additional training on my new car. Matthew Weislo, Sales Professional, was asked to help me. I am so appreciative of Matthews patience in answering all my questions and taking time out to teach me more about my new Highlander, which I love even more now that he taught me how to use all its cool functions. Thank you Matthew for being so patient and taking the time I needed! Thanks, Ruth More

Chris Herbig was verry good as a service rep. but the price and timeliness was very poor. I needed two new sensors, but they were not in stock so I had to wait wait 5 days for the sensor to arrive. I w price and timeliness was very poor. I needed two new sensors, but they were not in stock so I had to wait wait 5 days for the sensor to arrive. I was charger $250 to replace the sensors. The tech took 15 minutes to detect the problem and it took 30 minutes to replace the sensors. At a posted labor rate of $117 the labor charge should have been $88. When I questioned Chris concerning the charge he told me it is a standard charge. I have studied Toyota's TPS, been to several of their plant and have a good understanding of Toyota's standardized work. If this happened in Toyota's factory they would change the standardize work including tac time. So why doesn't standardize work apply to the service organization? I bought my car, a Rav 4, at Schaumburg Toyota 7 years ago and have had all my service done at there service department. but after an experience like this it is hard to believe I haven't been taken by Schaumburg's service departrment. One last comment it is easier to keep a customer than to find new ones. More