Schaumburg Toyota

Amazing manager who knows how to keep a customer satisfied from the moment they walk into the dealership. Knowledgeable and trustworthy. Everything a dealership needs to keep a regular buyer. Not o satisfied from the moment they walk into the dealership. Knowledgeable and trustworthy. Everything a dealership needs to keep a regular buyer. Not only did he make me feel welcomed (the buyer) but he also made my son entertained and comfortable. A true gentleman who isn't just for a sale, but also makes sure the customer leaves satisfied. I will definitely be back. Justin you have made my childhood dream of owning a scion come true! More

You never disappoint.I am a client of yours for many years. Tried once Toyota in Palatine-came back and never cheated since.Every employee on each level is highly professional. Good job! years. Tried once Toyota in Palatine-came back and never cheated since.Every employee on each level is highly professional. Good job! More

I have given this dealership an excellent rating due to I have given this dealership an excellent rating due to my experience with Schaumburg Toyota over the last ten years. I purchased my car from Schaumb I have given this dealership an excellent rating due to my experience with Schaumburg Toyota over the last ten years. I purchased my car from Schaumburg Toyota in 2002. The sales assoc, and service dept have been awesome. I am listened to, respected, and treated like a valued customer every time I visit the dealership. The product is reliable. The maintenance provide by the staff at Schaumburg Toyota is great. When I purchase my next car it will be thru this dealership. I'm constantly singing the praises of the staff at this dealership and always referring my friends because I know that customers will be treated fairly and given a good deal. Thank-you Jerry Mc Duffie for selling me my car, Brian Matuszewski in the service dept for helping me maintain my vehicle, JB and crew for doing the work on it when something goes wrong. Sincerely , Suzette Logan More

I have been servicing my Toyota vehicles at Schaumburg Toyota for just about 10 years now (more than a total of 100 visits), and would not think of going anywhere else. Our current vehicles were purchase Toyota for just about 10 years now (more than a total of 100 visits), and would not think of going anywhere else. Our current vehicles were purchased at Schaumburg Toyota and it is where we plan to purchase our new vehicles, with a main reason being your service department. These employees are knowledgeable, well trained, and stand by their product (service). Most of the time I wait to work with Brian Matuszewski due to his extreme professionalism, knowledge and fairness. When I have had service issues that were not able to be easily diagnosed, Brian's tremendous persistence in finding the source of the issue was incredible. Another 2 outstanding features of your service department are the hours and loaner car if absolutely necessary. Most service personnel are friendly and very helpful. Your business practice at Schaumburg Toyota Service (and Sales) is second to none!!! More

I brought my car in for a second recall. It turns out, there were 2 recalls which Adam alerted me to. He was extremely friendly and courteous to me and others around. there were 2 recalls which Adam alerted me to. He was extremely friendly and courteous to me and others around. More

I visited Schaumburg Toyota this week in need of additional training on my new car. Matthew Weislo, Sales Professional, was asked to help me. I am so appreciative of Matthews patience in answering additional training on my new car. Matthew Weislo, Sales Professional, was asked to help me. I am so appreciative of Matthews patience in answering all my questions and taking time out to teach me more about my new Highlander, which I love even more now that he taught me how to use all its cool functions. Thank you Matthew for being so patient and taking the time I needed! Thanks, Ruth More

Chris Herbig was verry good as a service rep. but the price and timeliness was very poor. I needed two new sensors, but they were not in stock so I had to wait wait 5 days for the sensor to arrive. I w price and timeliness was very poor. I needed two new sensors, but they were not in stock so I had to wait wait 5 days for the sensor to arrive. I was charger $250 to replace the sensors. The tech took 15 minutes to detect the problem and it took 30 minutes to replace the sensors. At a posted labor rate of $117 the labor charge should have been $88. When I questioned Chris concerning the charge he told me it is a standard charge. I have studied Toyota's TPS, been to several of their plant and have a good understanding of Toyota's standardized work. If this happened in Toyota's factory they would change the standardize work including tac time. So why doesn't standardize work apply to the service organization? I bought my car, a Rav 4, at Schaumburg Toyota 7 years ago and have had all my service done at there service department. but after an experience like this it is hard to believe I haven't been taken by Schaumburg's service departrment. One last comment it is easier to keep a customer than to find new ones. More

I rarely write any reviews at all but Justin Tandoc and Jerry Mcduffie was awesome and Exceptional!!!!! Very Very Professional and I did not feel that I was being pressured on buying anything. Pleasant ind Jerry Mcduffie was awesome and Exceptional!!!!! Very Very Professional and I did not feel that I was being pressured on buying anything. Pleasant individuals and I would strongly recommend them if you are looking on buying a new vehicle from Toyota/Scion. They went above and beyond and identified exactly what I needed!!!! Very happy and excited for my new Scion Xb! Thank you! More

I HAVE BEEN COMING TO SCHAUMBURG TOYOTA SINCE ABOUT 1993....I TRADE MY CAR IN EVERY TWO YEARS AND HAVE HAD A WONDERFUL EXPERIENCE DOING SO.. I HAVE DEALT WITH SEVERAL SALESMEN IN THAT TIME BUT THE ONE 1993....I TRADE MY CAR IN EVERY TWO YEARS AND HAVE HAD A WONDERFUL EXPERIENCE DOING SO.. I HAVE DEALT WITH SEVERAL SALESMEN IN THAT TIME BUT THE ONE CONSTANT HAS BEEN CHRIS HALEY. HE HAS BEEN SO WONDERFUL TO DEAL WITH OVER THE YEARS THAT WE HAVE ACTUALLY BECOME GOOD FRIENDS...THAT IS WHY I WOULD NEVER THINK OF GOING ANYWHERE TO TRADE IN MY COROLLA EXCEPT TO SCHAUMBURG TOYOTA. THE LAST TWO TRADE-INS WE HAVE HAD RODEL MORALES AS THE SALEMAN...HE HAS BEEN FRIENDLY, CONSIDERATE, KNOWLEGABLE AND VERY EASY TO TALK TO. IT HAS BEEN A WONDERFUL ALMOST 2 DECADES OF DOING BUSINESS AT YOUR DEALERSHIP AND I WOULDN'T CHANGE ONE THING, EXCEPT WISHING IT WERE CLOSER TO MY HOME IN CHICAGO,BUT EVEN THAT DOESN'T DETER ME FROM COMING TO CHRIS HALEY FOR MY NEW CAR PURCHASES. More

The dealer was AWESOME!!! We love this place Justin sold us an Avalon in the past and we liked him so much that we came back and he hooked us up again!!!! I have never owned a brand new car and Justin and T us an Avalon in the past and we liked him so much that we came back and he hooked us up again!!!! I have never owned a brand new car and Justin and Toyota made this dream possible for me. I can't say how happy they have me and they made us feel like rock stars and like the most important customers they had. More