Schaumburg Toyota

This is my 4th purchase from Schaumburg Toyota since 1998 and they seem to get better with age. There was no up-selling and the pricing was fair to both parties. The delivery process was even better as all t and they seem to get better with age. There was no up-selling and the pricing was fair to both parties. The delivery process was even better as all the features of this "computer-on-wheels" was explained exactly and simply. I'll return for service also as I am retired and the facility is very comfortable. More

Very quick and efficient service. Everyone was very courteous and understanding. The facility was clean and comfortable. My salesman came over to greet me while I was there. courteous and understanding. The facility was clean and comfortable. My salesman came over to greet me while I was there. More

Excellent customer service..very thorough..honest...accommodating. We bought our Avalon in 2003 and our highlander in 2018. We appreciate the professional manner from both the sales thorough..honest...accommodating. We bought our Avalon in 2003 and our highlander in 2018. We appreciate the professional manner from both the sales and service departments. We particularly like the fact no appointment is needed for your service department. Thank you! More

Steve Lowell was extremely helpful. I went today for an oil change and he did a great job. He also checked my car's brakes. It was a good experience. I recommend him to other people. oil change and he did a great job. He also checked my car's brakes. It was a good experience. I recommend him to other people. More

Came in from out of state to buy a vehicle. Flew in O’hare and Ben gave my wife and I a free shuttle to the dealership. Look for Ben Staar! I would highly recommend this dealership! O’hare and Ben gave my wife and I a free shuttle to the dealership. Look for Ben Staar! I would highly recommend this dealership! More

Laid back and knowledgeable staff. Peter was great, as was Max in the finance department.. Thanks! I enjoy my Highlander hybrid as well as the dealership. I will refer people here. was Max in the finance department.. Thanks! I enjoy my Highlander hybrid as well as the dealership. I will refer people here. More

schaumburg toyota is an excellent customer oriented dealership. Cameron Ungaro was my sales guy and took care all my questions and concerns. the 2018 camry xse is a great car with many bells and wh dealership. Cameron Ungaro was my sales guy and took care all my questions and concerns. the 2018 camry xse is a great car with many bells and whistles and an excellent galactic aqua color. More

Overall good explanations. Didn't solve all my problems and now have a new noise that I did not have before. I also had to go and find my car in the lot and then it turned out it was still sitting inside and now have a new noise that I did not have before. I also had to go and find my car in the lot and then it turned out it was still sitting inside More

Jerry McD makes every buying experience positive! His product knowledge can’t be beat. Every feature is explained to ensure you’ll have the opportunity to fully enjoy your new vehicle. product knowledge can’t be beat. Every feature is explained to ensure you’ll have the opportunity to fully enjoy your new vehicle. More

Nightmare buying experience. Misled throughout and straight faced lied to. We agreed on a price before hand. It was a decent price but still 4 digits above invoice giving them plenty of profit. straight faced lied to. We agreed on a price before hand. It was a decent price but still 4 digits above invoice giving them plenty of profit. I scheduled a test drive and all was well. I tell the sales person I'm paying cash and he says ok but asks for my social to run a credit check. I asked if this was necessary when paying cash and he said he conferred with his manager and then told me it was required and they always run credit checks when accepting cash. He said it was a soft check. I made it clear that I did not want financing and would be paying cash. I explicitly told the sales person that if I found out later that a credit check was not required, I would leave a bad review. But, that's not the worst of it. 20 minutes later I receive an email from my credit reporting agency telling me a hard credit check was made. I sit down to finally sign the deal. We get through a few disclosures and then I get presented with a 60 month financing contract for $1500 over the agreed-on price. I remind them I am paying cash and will not sign a financing contract. I'm told that it's not a financing contract. It is clearly a financing contract. We go back and forth with me just trying to get them to admit that it's a financing contract. They would not admit this. They said that I should just sign this contract for more than we agreed on and then once I pay in cash they'll tear up the contract. Please, don't ever agree to do this. Contracts are legally binding and promises aren't. In summary, the sales person, manager, and finance person all misled and ultimately tried to scam me. They wasted my time and theirs, hurt my credit, lost a sale, tarnished the Toyota brand, and ultimately earned themselves this bad review. Run, don't walk, from Schaumburg Toyota. More