Schaumburg Lincoln

Worked me in without an appointment I was in the area and notice a sensor light on the dash. I did not have an appointment and left a message to see if I could have somebody run a quick I was in the area and notice a sensor light on the dash. I did not have an appointment and left a message to see if I could have somebody run a quick diagnostic. I was called back within 5 minutes and Matsi was able to get me into the serf ice department on 1:15 on a Friday. My service advisor, Vincent texted me as soon as he had the vehicle and I let him know I was in the Customer waiting Lounge. Vincent found me and updated me with the diagnostic result, a sensor was ordered and he assured me the vehicle was safe to drive. He had my vehicle washed and ready shortly after that and said that they would contact me when the part arrives so I can schedule an appointment at that time and arrange for a courtesy pickup and drop of at my work. I was and am so appreciative that the Service team responded immediately, worked me in without and appointment and explained the sensor and reassured me of the drivability. Thanks to Vincent and Matsi, I don't know if I am spelling Matsi's name correctly but will remember the great service experience. More

Friendly, courteous, attentive, timely, efficient, thorough, top quality workmanship, attention to detail. Top notch waiting area, excellent coffee, super clean. Fast turn around, best dealership I h thorough, top quality workmanship, attention to detail. Top notch waiting area, excellent coffee, super clean. Fast turn around, best dealership I have experienced. More

Prompt service. Kept me informed. Explained maintenance required. Asked if I wanted anything both verbally and through a text. Comfortable waiting area with a clean bathroom. required. Asked if I wanted anything both verbally and through a text. Comfortable waiting area with a clean bathroom. More

I feel that they are not detailed enough since this is a high range but the service is very poor. My car has not been good since it was repaired. high range but the service is very poor. My car has not been good since it was repaired. More

The service department is the greatest! The best customer service EVER! I will be back for future maintenance! Each employee did their part the overall experience was awesome! Thanks again!!! customer service EVER! I will be back for future maintenance! Each employee did their part the overall experience was awesome! Thanks again!!! More

Outstanding dealership with the best service I have ever experienced. Every one is customer focused and eager to help. The sales are service staff are well coordinated and supportive providing a helpful and experienced. Every one is customer focused and eager to help. The sales are service staff are well coordinated and supportive providing a helpful and consistent face to the customer. Ask any question of anyone and you will be escorted to the person with the right answers. Very highly recommended. Sincerely, Robert Ehrhardt More

Need new tires i spent a great deal of research looking for tires at other stores and never thought to buy tires that the dealership would have the best prices on go i spent a great deal of research looking for tires at other stores and never thought to buy tires that the dealership would have the best prices on good,quality,tires. Thank you! More

Thank you for wonderful service for the first time. I will be back for sure. Al is service was very polite and detailed with all my questions. will be back for sure. Al is service was very polite and detailed with all my questions. More

Great service! Pulled up for my appointment and they were waiting for me at door. Car was then returned with an excellent wash inside and out! And I mean EXCELLENT! Would return for the wash alone! waiting for me at door. Car was then returned with an excellent wash inside and out! And I mean EXCELLENT! Would return for the wash alone! More

Good Car-buying Experience My wife and I dealt with Jack, and our experience was pleasant and enjoyable. Jack was friendly and personable, and knowledgeable at the same time. My wife and I dealt with Jack, and our experience was pleasant and enjoyable. Jack was friendly and personable, and knowledgeable at the same time. More