Schaumburg Lincoln

Gave the car a good looking over and recommended several items that needed attention after 50k miles. Made the appointment 10 days ahead but they were still missing a part for a warranty job. Didn’t matter items that needed attention after 50k miles. Made the appointment 10 days ahead but they were still missing a part for a warranty job. Didn’t matter much because I ended up with additional work done but just saying if you give that much notice for a job with no tricks, they should have all the parts ready. More

Shocking lack of service.My purchase was finalized Shocking lack of service. My purchase was finalized right before close and up until then, everything was fine. Given that it was so late, my salesm Shocking lack of service. My purchase was finalized right before close and up until then, everything was fine. Given that it was so late, my salesman schedule the car detail for the following day. Someone was going to come pick it up where I worked in the morning and drop it off before I left. The day came and went, my car was never picked up. Salesman then reached out at days end to reschedule. The day of the next appointment came and went, my car still was not picked up. After this, I went in to the dealer after work to figure out what was going on. They apologized and rescheduled again. The day of the THIRD appointment has now came and went, my car still has not been picked up. My car also came with an extra set of tires.. You guessed it, dealership still has them (I think, maybe they got rid of them). As part of this process, they were going to switch sets of tires while they had the vehicle. At this point, I do not care about the detail, I just want my tires changed so I am not driving on snow tires all summer...... Zero chance I buy from this dealership again, and will recommend that my friends stay away. More

Staff was friendly and helpful. Understood our needs. They got us in and out quickly. I would visit again if I needed another used car. They got us in and out quickly. I would visit again if I needed another used car. More

Was provided rental car until source of my issue was resolved. They were able to trace the source of the a/c leak and replace bad parts. resolved. They were able to trace the source of the a/c leak and replace bad parts. More

This was an amazing car buying experience for us. We noticed the car online and got ahold of someone at the dealership. We set up an appointment time same day and we were greeted at the parking lot. A n noticed the car online and got ahold of someone at the dealership. We set up an appointment time same day and we were greeted at the parking lot. A note on the vehicle said it was reserved for us, which meant we were able to test drive and purchase before anyone else. Alex made us feel valued with our questions and made sure if he didn’t know the answer someone would. This was by far a great experience- we will be back and recommend this dealership. More

Brian is such an awesome guy with great customer service skills. He kept me informed of every step during the service of my car there. Your technician team does excellent job. skills. He kept me informed of every step during the service of my car there. Your technician team does excellent job. More

Service was awesome, Alex answered all of my questions, that helped me decide which car to take!! I test drove 5 different vehicles, And he took the time to explain all the different features each model ha that helped me decide which car to take!! I test drove 5 different vehicles, And he took the time to explain all the different features each model had. I’m so happy with my Lincoln MKZ More

Great place to buy a car they were very helpful and very fair with the price I recommend anybody that’s looking for a car this is the place fair with the price I recommend anybody that’s looking for a car this is the place More

Awesome staff and service Dennis was great. Rich was awesome and Jorge was great. This will be my 5th or 6th car purchase from Schaumburg Lincoln awesome and Jorge was great. This will be my 5th or 6th car purchase from Schaumburg Lincoln More

Nice amount of cars to choose from, the service was great and in a nice area. I will plan on coming back in the future and in a nice area. I will plan on coming back in the future More