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Schaumburg Lincoln

Schaumburg, IL

4.6
667 Reviews

1200 E Golf Rd

Schaumburg, IL

60173

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Showing 667 reviews

September 03, 2021

Vince was very helpful and service was completed in a timely manner. We were uncertain what the problem was when we brought it in for service, but we were kept informed while they checked our vehicle out More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Fertitta
Sep 05, 2021 -

Schaumburg Lincoln responded

Thank you, Scott, for the kind words for Vince and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 31, 2021

I was treated Great (like family) I’ve purchased many vehicles and say this was one of the best if not the best experience I’ve had I will not hesitate to return when I’m in the market for another vehi More

by Dennis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Jana, Rich Sughero, Nikki Di Lollo, Dennis Voice, Jorge Sanchez
Sep 01, 2021 -

Schaumburg Lincoln responded

Dennis, thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the best experience. We are so excited for you to enjoy your new car, and we thank you for choosing Bob Rohrman's Schaumburg Lincoln!

August 30, 2021

I have a brand new Nautilus that accumulates water under the driver seat. They could not find why this is happening. Tried to tell me that I probably left a widow open. I kept telling them that I dry it eve More

by DSARIEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None, Vince Fertitta
Sep 16, 2021 -

Schaumburg Lincoln responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd like to see what we can do to rectify this issue.

August 24, 2021

Excellent service in buying end-of-lease car. Price was ok. More

by dufferjk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Shaw
Aug 24, 2021 -

Schaumburg Lincoln responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Bob Rohrman's Schaumburg Lincoln are glad to have you as a customer.

August 24, 2021

Great Customer Service, Vince was very helpful from my initial phone call to when I arrived for my appointment. learned a lot about my vehicle. More

by RJAMES5 - raquel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Fertitta
Aug 24, 2021 -

Schaumburg Lincoln responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Schaumburg Lincoln.

August 23, 2021

Our visit was short and sweet. They gave the car a complete review to check for any problems and did it with a smile. Cudos for the service department. More

by F_JANCEWICZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vince Fertitta
Aug 23, 2021 -

Schaumburg Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience. We look forward to having you as one of our valued customers for years to come.

August 20, 2021

They were the 3rd dealer I'd brought my car to for the same issue, but the first to diagnose it correctly. They've earned my business going forward. Great communication and level of service. More

by chris.llorence
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Fertitta
Aug 23, 2021 -

Schaumburg Lincoln responded

Chris, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Vince met your expectations. Thank you again for choosing Bob Rohrman's Schaumburg Lincoln, we look forward to having you as one of our valued customers for many more years to come!

August 14, 2021

Great job. Helped with all my needs although a car I bought 2 months ago needs new tires. Didnt see that coming. No warranty coverage on a busted speaker as well. More

by Rbc33jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Fertitta
Aug 15, 2021 -

Schaumburg Lincoln responded

Thank you for choosing Bob Rohrman's Schaumburg Lincoln. Your feedback and rating mean a lot to us. We will share your comments with the team,

August 13, 2021

Best customer service experience I have ever had at a dealership. They went over and beyond. I couldn't be happier with the way I was treated by employees and management, especially jim. More

by Brandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim, monse, Vince Fertitta
Aug 15, 2021 -

Schaumburg Lincoln responded

Brandy, thank you for sharing your thoughts about your experience with Bob Rohrman's Schaumburg Lincoln. We appreciate your business and hope to see you again soon!

August 09, 2021

Was my first and last time in this dealership for a service , since was the location where I bought my car decided to come and do the service here , the person was attending at service , was very rude More

by MVITELO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cashier was very nice , Vince Fertitta
Aug 26, 2021 -

Schaumburg Lincoln responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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