Schaumburg Lincoln

Brian from service is good adviser and he knows his stuff. He's a great help. stuff. He's a great help. More

Had a 8:00 oil change appointment , they were done at 10:45! Terrible ! No one even bothered to let me know.it was going to be that long. Was late for work and my boss was not happy.! 10:45! Terrible ! No one even bothered to let me know.it was going to be that long. Was late for work and my boss was not happy.! More

Customer service needs to be improved by specific service advisor who was blaming staff skillset on why certain things weren't be able to be looked into advisor who was blaming staff skillset on why certain things weren't be able to be looked into More

Excellent service Brian kept me informed on all communication via tex and phone many thanks communication via tex and phone many thanks More

We eventually got our service completed. We were provided with a rental car. thank you We were provided with a rental car. thank you More

The sales team and the garage are not on the same page. During the test drive an issue was found with a sunroof, and I was told it would be handled as we did the paperwork. I was told it was a simple repai During the test drive an issue was found with a sunroof, and I was told it would be handled as we did the paperwork. I was told it was a simple repair. We completed the paperwork and then, after the transaction occurred, I was told we would need replacement parts and that I would need to come back in two days for a 2-3 day repair. I needed the car on day 4, so I was assured we would have it on day 3. Obviously that didn't happen. In the second week of the car repair, I was told by the sales consultant that the parts were in. I responded that I would pick the car up on Monday - when I got there the garage was not sure why I wasn't told the car was ready. It was my own error to not check with the garage, but I assumed the garage and sales team were on the same page, given the transaction occurred under the impression that the car would be ready by the time I signed the paperwork and trade-in. I was upset at this point, and rather then post an honest review, I called the sales team and was told they would take care of this when the manager came in; they certainly understood my frustration. I didn't want anything in particular, but at the very least I didn't want to come back and pick my car up - I requested that the sales team drop off the car at my residence and take my loaner back rather than return. I was once again assured this would absolutely happen; it did not. On day 7, the car was ready, per the garage. I waited and was never contacted by sales or the manager at any time. So I brought in my loaner and grabbed my car. The sunroof still sounds as if it's not sealed (open window sound when driving on highway), but I won't be going back to the dealer for any repairs/check-in. Overall it was an incredibly sloppy transaction and process: - my license plate was never transferred after my trade-in; the sales team had to drive out the plates the next day - I wasn't told about the real sunroof issues until after the transaction occurred - Sales team/garage no communicating or on the same page - was told manager would reach out to me when I called rather than post a review; that never happened - was told I would have the car driven out to me upon completion of the repairs; that never happened Overall, I would not return or purchase from any Bob Rohrman dealer. I don't think there was any malicious intent, and to be fair to the garage I think they were put in a really bad spot by the sales team, who didn't care after the paperwork was signed; they already completed their job and wanted no part in post-transaction customer service. More

Got a 14 camaro 2ss from them and love it would highly recommend going and checking them out recommend going and checking them out More

Kind and friendly people, awsome customer Experience ! Highly recommend this dealership for your next car or truck purchase. Thank -you Highly recommend this dealership for your next car or truck purchase. Thank -you More

Very good place to make a good deal. Very friendly staf,they did there best to help me out. Very friendly staf,they did there best to help me out. More

Best dealer around. Responsive, transparent, friendly and helpful. MY first choice everytime. Great prices and listen to customers needs. Responsive, transparent, friendly and helpful. MY first choice everytime. Great prices and listen to customers needs. More