Schaumburg Lincoln

STAY AWAY FROM THIS PLACE! I bought a car here after mine was totaled first time left with a great experience except they called me back in two days to sign a new contract with I bought a car here after mine was totaled first time left with a great experience except they called me back in two days to sign a new contract with almost double the interest rate than what I originally signed for! And an extra $100 down I should’ve took this as a red flag and returned the car and walked away! not even a week after signing the second contract my car begins to overheat mind you I don’t live close so I use the warranty they gave me to get it towed and still had to pay $170 out of pocket. They return my car a week later offering me NO rental so I was without a car again just weeks after buying one! And my car 2 days later did the same thing began to overheat this happened 3 more times getting it towed, paying, them taking days, me without a car unable to get to work and them saying it’s fixed or there’s no problem and a few days later it happening again. My final straw was taking my 2 month old and 4 year old to the doctors and it completely overheating and the heat going out when it was freezing cold out! I finally call to tell them something needs to be done I haven’t even had this car a year and I’ve brought it 4 times for the same thing! They agree to trade & find me something that will match my payments and even though I’m already losing out on money again what other choice do I have? I have a 2020 trax at the time and they show me a 2017 ford escape which was a total downgrade and another Chevy trax 2021 which was an extra $100 a month and wouldn’t work with me to lower it $50 more to help. This place just thinks people have money to throw around I feel I should’ve been compensated for all the stress, time, and money I had to spend on my original purchase the times I went without a car and missed work and couldn’t get paid... I was comfortable with my payments and the manager spoke to me like I was a child! He said you have two options take it to service or pay this price it was freezing cold out and I asked if I took to service would I at least get a rental and he shrugged and said they usually don’t have any. For all that I went through with this car they can’t even make sure I could get a rental home???? I should’ve been a top priority with how much I’ve come and brought my car back for the same problem. He spoke in an unprofessional manner and when I said you guys gave me a car that hasn’t worked, he said FIRST OF ALL we didn’t give you any car just because he wasn’t the manager at the time they are still responsible for helping me with what happened and treating me with some compassion as I am a paying customer. In the end they didn’t care and didn’t even treat me like human they just threw their hands up in the air and said I paid for a car as is! The worst experience. I wouldn’t even send my worst enemy to them. They are only money hungry sharks that don’t even treat you as human. Or see the struggles I cried while the manager didn’t even care to try to help. They still got me out of thousands trading in this car after 4 months and they couldn’t simply lower my monthly payments $50 to help out. STAY AWAY More

Victor and the Manger were both fabulous. We have dealt with numerous sales people, in buying my car and my husband's new truck. Love the casual approachable vibe. Even worked with us for tra We have dealt with numerous sales people, in buying my car and my husband's new truck. Love the casual approachable vibe. Even worked with us for trade after deal done on new. Victor was great... thank you. Up several nights checking on my new beautiful Lincoln... More

He’s very good and cooperative with their customers with such a pleasant environment. Great staff such a pleasant environment. Great staff More

Alex Shaw was helpful, knowledgeable and extremely accommodating! Alex took the time to find the Lincoln that fit my needs and made the effort to insure I had the best deal possible. He made the car b accommodating! Alex took the time to find the Lincoln that fit my needs and made the effort to insure I had the best deal possible. He made the car buying experience as painless as possible! I highly recommend! More

Salesperson came in on their day off to deliver the vehicle and demonstrate the features. vehicle and demonstrate the features. More

Fantastic car buying experience. Everyone onsite was friendly. The dealership was clean and well-maintained. Prices were fair without any hidden fees etc. Both Michael and Todd worke Everyone onsite was friendly. The dealership was clean and well-maintained. Prices were fair without any hidden fees etc. Both Michael and Todd worked to get me the best possible deal in a 200-mile radius for both the purchase and my trade-in. Nick from financing helped streamline the process despite the state website being down. He didn't push extra warranties beyond what he really felt would be helpful. Special shout out to Michael again who went above and beyond getting me the plates eventfully as I couldn't come back in given my busy work schedule. Overall, it was a great experience from the moment we entered to even after we left! More

Michael Felker sold the car, he was very knowledgeable and helpful. Nick Magdalin made the financing process smooth and easy. and helpful. Nick Magdalin made the financing process smooth and easy. More

Everything about the sales transaction was very good. It was a very easy process to navigate. It was a very easy process to navigate. More

Very helpful, knowledgeable and courteous! Highly recommend for a great price! Very satisfied with my purchase! Highly recommend for a great price! Very satisfied with my purchase! More

This is a bright, clean, and friendly environment. Every employee was helpful. The key to this deal was Payton the salesperson. Every employee was helpful. The key to this deal was Payton the salesperson. More