Schaumburg Lincoln
Schaumburg, IL
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Your service department is the best. Very helpful and accommodating. They take great care in fully explaining any problems and any and all solutions. I find your people to be knowledgeab Very helpful and accommodating. They take great care in fully explaining any problems and any and all solutions. I find your people to be knowledgeable, friendly, and helpful More
May 26th I stopped in for an oil change at the Bob Rohrman Lincoln dealership and the service writer Vincent suggested I have the tires rotated and at that time they would be able to see if there wer Rohrman Lincoln dealership and the service writer Vincent suggested I have the tires rotated and at that time they would be able to see if there were any issues we should be aware of which none were found. I had no issues with the service and was extremely impressed when my truck was brought up for pickup, the cleaning was outstanding, however my impressive state ended shortly after when the left front wheel fell off no more than a block from your service department near the intersection of National Pkwy and American Lane. This resulted in damage to the wheel, rotor, fender and I'm sure the suspension itself, there was also a gouge in the left front portion of the bumper from dragging the truck onto the rollback. More
Billy Carrion was great to work with. I appreciated his patience and knowledge. I had not liked this dealership in the past but am looking forward to coming back to it. I appreciated his patience and knowledge. I had not liked this dealership in the past but am looking forward to coming back to it. More
Had a 8:00 oil change appointment , they were done at 10:45! Terrible ! No one even bothered to let me know.it was going to be that long. Was late for work and my boss was not happy.! 10:45! Terrible ! No one even bothered to let me know.it was going to be that long. Was late for work and my boss was not happy.! More
Customer service needs to be improved by specific service advisor who was blaming staff skillset on why certain things weren't be able to be looked into advisor who was blaming staff skillset on why certain things weren't be able to be looked into More