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Schaumburg Lincoln

Schaumburg, IL

4.6
666 Reviews

1200 E Golf Rd

Schaumburg, IL

60173

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Showing 666 reviews

June 28, 2022

Your service department is the best. Very helpful and accommodating. They take great care in fully explaining any problems and any and all solutions. I find your people to be knowledgeab More

by LYONS490
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Fertitta, Brian Blackburn
Jun 28, 2022 -

Schaumburg Lincoln responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Schaumburg Lincoln.

June 27, 2022

Great service Vincent was a pleasure to work with and my stay was very pleasant in their waiting area More

by TOKYOCLIFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Fertitta
Jun 28, 2022 -

Schaumburg Lincoln responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 23, 2022

great guys to work with, I trust their work and honesty. it is always a pleasure More

by DAFRANZ1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Fertitta, Brian Blackburn
Jun 24, 2022 -

Schaumburg Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 22, 2022

May 26th I stopped in for an oil change at the Bob Rohrman Lincoln dealership and the service writer Vincent suggested I have the tires rotated and at that time they would be able to see if there wer More

by imagerek1313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vince Fertitta, Zach Pobuta, Monse Mendieta, Brian Blackburn, Matthew Hansen, Charles Williams, Brianna Modugno
Jun 23, 2022 -

Schaumburg Lincoln responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it’s possible to talk about your experience one-on-one, please reach out to us directly.

Jul 06, 2022 -

imagerek1313 responded

Once again Bob Rohrman drops the ball with absolutely no follow up!!!

June 20, 2022

Billy Carrion was great to work with. I appreciated his patience and knowledge. I had not liked this dealership in the past but am looking forward to coming back to it. More

by Pr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Kodroff, Billy Carrion, Charles Williams
Jun 20, 2022 -

Schaumburg Lincoln responded

Thanks for sharing your thoughts about your experience with Bob Rohrman's Schaumburg Lincoln. Billy and our team appreciate your business and hope to see you again soon!

June 20, 2022

Uzayr was great everyone was very friendly and very helpful made buying a car a good experience. More

by Blake.morgan118
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uzayr Khan
Jun 21, 2022 -

Schaumburg Lincoln responded

Thank you for choosing Bob Rohrman's Schaumburg Lincoln, your feedback and rating mean a lot to us. We're glad Uzayr and our team were able to help, and we hope to see you again!

June 18, 2022

Brian from service is good adviser and he knows his stuff. He's a great help. More

by tomkar4455
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas from sales, Monse Mendieta, Brian Blackburn
Jun 20, 2022 -

Schaumburg Lincoln responded

Thank you for taking the time to share your feedback with Brian. We work hard to make sure our guests have an exceptional experience. We look forward to working with you again.

June 18, 2022

Shaun was great guiding me through the purchase process. He has made himself available for support following the sale of the vehicle. More

by Bob Morton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Wiese
Jun 20, 2022 -

Schaumburg Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun met your expectations. Thank you for choosing Bob Rohrman's Schaumburg Lincoln. We look forward to having you as one of our valued customers for many more years to come!

June 16, 2022

Had a 8:00 oil change appointment , they were done at 10:45! Terrible ! No one even bothered to let me know.it was going to be that long. Was late for work and my boss was not happy.! More

by KARENPAPA412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Blackburn
Jun 20, 2022 -

Schaumburg Lincoln responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns.

June 14, 2022

Customer service needs to be improved by specific service advisor who was blaming staff skillset on why certain things weren't be able to be looked into More

by ALIKHAN77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Fertitta, Brian Blackburn
Jun 14, 2022 -

Schaumburg Lincoln responded

We appreciate your business and our team looks forward to serving you again soon!

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