Schaumburg Lincoln

Vincent is the very best service advisor that I have had . He always is very knowledgeable friendly and exceeds my expectations always! . He always is very knowledgeable friendly and exceeds my expectations always! More

I came there because you guys told me that I had a recall on my car. When I got there your Tech told me that I had to pay $160 for them to look at it. And I said that's normally free when is a recall and he on my car. When I got there your Tech told me that I had to pay $160 for them to look at it. And I said that's normally free when is a recall and he said it's not free today. And when I asked to speak to a manager he twirled his right fingers in a circle, pointed at the door and tell me to have a great day sir and to get out. No I would never trust these people with my car on any day of the week. Bunch of jerk xxxxxxxx that I think are scamming customers by sending out letters that there's a recall and then when you come in they Jam you for $160 to inspect your car. More

Leading up to the actual buyout was a complete pain. Numbers were wrong. Getting in touch with the proper people was impossible. Then, coming in to actually purchase, the guy I had a meeting with wasn't Numbers were wrong. Getting in touch with the proper people was impossible. Then, coming in to actually purchase, the guy I had a meeting with wasn't even the one who helped me. We have 13 company vehicles and will not use Lincoln again due to this experience. More

Vincent, the service advisor, is always very helpful! He's the reason why I take my vehicle to get service at Bob Rohrman's Schaumburg Lincoln. He's the reason why I take my vehicle to get service at Bob Rohrman's Schaumburg Lincoln. More

The vehicles had dents and broken parts when I arrived to look at the vehicle for the first time. everything noticeable was addressed and management promised to repair everything discussed. Everything promi look at the vehicle for the first time. everything noticeable was addressed and management promised to repair everything discussed. Everything promised was addressed, though it took an extremely long time to get the repairs completed. Personally I think the issues that were addressed should have been done before the vehicle was offered for sale. More

Addressed check engine on instrument panel but the Lincoln has not developed a permanent fix at this time. It is only a minor emissions event. Lincoln has not developed a permanent fix at this time. It is only a minor emissions event. More

The service took entire day, a lot of work was completed. The shuttle car was provided. Great service. The shuttle car was provided. Great service. More

It’s always a great experience getting an oil change at Bob Rohrman Lincoln. The people there are always friendly and professional. Bob Rohrman Lincoln. The people there are always friendly and professional. More

Great people to work with. Very little pressure put on you. The whole process was very easy and simple. Very little pressure put on you. The whole process was very easy and simple. More

Warranty repair scheduled to replace rear window glass. Car taken to shop. Replacement parts arrived damaged. Unable to complete repairs. Now waiting for nee parts to arrive. Hopefully the QC process will Car taken to shop. Replacement parts arrived damaged. Unable to complete repairs. Now waiting for nee parts to arrive. Hopefully the QC process will work better this time. More