Schaumburg Kia

My recent purchase of a 2012 Kia Rio couldn’t have been more enjoyable. This was a complete surprise to me since earlier in the day I had visited two other car dealers (your competitors!) where I found th more enjoyable. This was a complete surprise to me since earlier in the day I had visited two other car dealers (your competitors!) where I found the salesmen completely lacking in warmth and humor and were over-the-top aggressive with me. Then, much to my delight -- Schaumburg Kia, a complete turn-around! Possibly luck of the Irish that I was greeted at the door by Teddy D. From the moment of his “Welcome” till we closed the deal, he was incredibly friendly, professional, patient, completely knowledgeable about everything relating to the Rio, and the best part … Teddy wasn’t the least bit “pushy” in trying to force me to sign on the dotted line. Funny how most managers might think of that being a negative trait when the truth is … if there were more sales people like Teddy, car sales would likely sky rocket! I’m definitely recommending Schaumburg Kia to everyone I know, but specifically, I’ll be recommending Teddy! More

My wife and I were looking for a new car. The Kia Soul caught my wife's eye. Since we had previous positive experience's with both Rohrman Honda and Rohrman Ford and since the Kia dealership is relatively caught my wife's eye. Since we had previous positive experience's with both Rohrman Honda and Rohrman Ford and since the Kia dealership is relatively close to home we decided to try them. My wife went on her own to "try a Kia". This is where she first met Matt Woods, who impressed her with his forthright approach and courtesy. He provided her with the opportunity of a demo ride with no high pressure tactics. She told Matt that should she decide on making a purchase she would be back to see him. During the ensuing week Matt called the house several times to update her as to the status of available new vehicles. Toward the end of the week he advised her that a Soul! in the color Molten (a bright red) had arrived and he thought she should take a look at it as he didn't think it would last long. She did not make a commitment, but we stopped in the following Saturday, for a look. Cut to the chase; late in the afternoon, of that same Saturday, we returned to the dealership: traded in our vehicle, purchased the Soul!, and completed the financial arrangements. An action filled day! We did appreciate the way we were treated by the majority of the staff, in particular Matt Woods and the general manager on duty, Kurt Blankenburg. They were both straightforward and courteous. We would both return for future purchases, if Kia is in our future, and recommend this dealership to others looking for a square deal. More

Went in to look at 2 used bmws that they had on the lot. I didn't like the first one, and asked to drive the second. I was told that I wasn't allowed to test drive the second, which was under $15k. If the c I didn't like the first one, and asked to drive the second. I was told that I wasn't allowed to test drive the second, which was under $15k. If the car had checked out, I'd probably would have put a deposit down today. They lost a sale. Awful customer service. I will never step foot in this dealer ever again. More

I was so disappointed with my buy at Schaumburg Kia, they sold a lemon with a bad transmission, bad cv shafts, bad front wheel bearings, leaking front and rear differential seals, bad fuel gauge, brake switc sold a lemon with a bad transmission, bad cv shafts, bad front wheel bearings, leaking front and rear differential seals, bad fuel gauge, brake switch, the car was not safe to drive, I know they sold me the car "as is" but please, they should at least made it safe for me to edrive, very bad on their part, shame on you Schaumburg Kia. I will never recommend anybody to buy a car there ever and I will contact the better business bureau for this experience I had with Schaumburg Kia, they need to know this dealership is selling bad and unsafe cars to the public SHAME ON YOU SCHAUMBURG KIA! More

Came to test drive an optima with my wife. Sales person did not explain any of the features or details to us. He assumed since I was familiar with the Optima that I knew all I wanted to know however my wi did not explain any of the features or details to us. He assumed since I was familiar with the Optima that I knew all I wanted to know however my wife had questions that never got answered. Asked about cost differences between EX and SX models and options. Anthony tried to slam dunk me into a fully loaded SX. I wasn't ready to buy since i didn't even have my car there for a trade in. They went so far as to ask me to put a non-refundable %500 deposit to move a loaded SX from another store. Idiotic when I don't have a negotiated number on the car as well as not even having my car there for a trade in appraisal! 3 times they tried to push while i was just trying to get my mind made up over EX Turbo or SX model variations. A total waste of over an hour in the dealership office. I shared with them my trade in information, was willing to give them the opportunity to pull credit, but they were so inept at their own computer system that they had to re-enter my basic information into their system 4 times. Hopefully they never did get it right. I don't want them to have anything to do with me or my family again. Very unprofessional, cheesy and manipulative. They played into the typical stereotype of car salemen. More

I am reading the description just above the reviews (on top of this page) about this dealership and its just making me laugh. Mr. Bob Rohrman claims; "Customer satisfaction is our #1 priority. We val top of this page) about this dealership and its just making me laugh. Mr. Bob Rohrman claims; "Customer satisfaction is our #1 priority. We value your buisness and wont be treated like another number when you walk through our doors! We offer plenty of ammenities to make you as comfortable as possible. All of our staff is highly trained proffesionals. BOB ROHRMAN SCHAUMBURG KIA WHERE WE TREAT YOU RIGHT!" Well Mr. Rohrman, I have news for you... I came to your dealership with the intention of buying a vehicle and have made a written offer for the car. My offer was crumpled up and tossed in the middle of your showroom by your so-called "highly trained professional employee", Anthony (I dont remember his last name). Where is the professionalism you are speaking of?? Obviously this person does not care about customer service and the reputation of the Bob Rohrman auto dealerships. I highly recommend to people who are reading this to stay away from this dealership. They do NOT treat you RIGHT as they claim. Infact, you will be lucky if you get treated like a regular human being. Who gives anyone the right to embarrass or insult a customer this way? I will make sure to tell everyone I know (my family, friends, co-workers) to not do business with dealership. This is what untrained and UNPROFESSIONAL employees do to a company. THEY LOSE CUSTOMERS!! More

I am a proud owner of 2012 Kia Optima EX fully loaded. Mo Yusufi the sales rep at Schaumburg Kia was phenomenal in his service (10/10 points), he is professional, honest, funny, very comfortable to talk to. Yusufi the sales rep at Schaumburg Kia was phenomenal in his service (10/10 points), he is professional, honest, funny, very comfortable to talk to. Before buying this car, I have been car shopping for over 2 months and have walked out of other dealerships because the sales guy just wanted to sell and didn't care about my needs or my wallet. But in dealing with Mo Yusufi it was total pleasure, not even a single moment did he ever made me feel like the other dealerships, but also respected my times and worked on what I needed; including sepending time in explaining in details all the cool features and help setup all options on the car. He also totaly respected my trade-in value compare to other dealers and competitions. He provided the most honest and realist deal I saw on the 2012 Kia Optima in the entire Chicagoland area. Because of Mo Yusufi's exceptional service in 3 weeks my family has bought 3 new cars from him.... Thanks Anshu Sharma More

I have been driving a 99 Taurus form the past 12 years, have been thinking about getting a new vechile for the past year but was worried about financing lost a high profile job with the economy I walked in have been thinking about getting a new vechile for the past year but was worried about financing lost a high profile job with the economy I walked into the Schaumburg KIA and was greated in a very friendly manner by Jeff the Salesman, with my low credit score I was hoping to get into something safe and trust worthy which I have not had in the past 3 years. I was so scared to run my score and Jeff said what is the wort that can happen so I did it. Anthony who was working the the banks saw I had paid off a mortgage with Wells Fargo and called and talked to them about how I had a relationship and needed and 2nd chance to redeem my credit. I got the car and the payment I wanted I was so happy and felt so blessed I felt I had that chance and hugged everyone I was working with. Stephan the Sales Manager was very patient and walked me thru all options and answered all my questions. I felt like I could trusst what was being said to me not like other salesman in the past. I also, felt very comfortable with Mo I was so excited with all the bells and whistles he helped me set up blue tooth and Sirus Radio I will ABSOUTLEY recommend Schaumburg KIA to everyone I come in contact with. I plan in 2 to 3 years coming to to purchase the Optima! Thank you to all who made it a very pleasant experience with KIA More

My wife and I were looking for a new car for our daughter, looking to trade in our 2001 Toyota Rav 4. We did an online request for an appraisal and got a quick response from Clayton. We set up an ap daughter, looking to trade in our 2001 Toyota Rav 4. We did an online request for an appraisal and got a quick response from Clayton. We set up an appointment, talked about what we were looking for, and went for a test drive in a Kia Soul. We were impressed, so we talked numbers. It took all of 10 minutes and we had a deal. Clayton was very informative, a good listener, and not pushy. He gave me a better deal than I expected, and for the first time that I can remember, no haggling. I actually felt good about buying a new car. I would highly recommend Clayton to anyone buying a new Kia. Thanks. More

I just became the pride owner of a new car through Bob Rohrman Schaumburg Kia. Dennis Ealey was very friendly and knew what I wanted in my car which was a Kia Soul. His manager Nick Brotsch came to Denn Rohrman Schaumburg Kia. Dennis Ealey was very friendly and knew what I wanted in my car which was a Kia Soul. His manager Nick Brotsch came to Dennis rescue because other perspective people needed Dennis' help. These two men did an excellent job in getting what I needed. I would tell other friends and people to go to this dealership no matter where they rank on dealer rater. More