Schaumburg Kia

I was there about two hours for one light to be replaced because it was low and the light came on in my car saying so. Also the total amount I paid was pretty expensive. because it was low and the light came on in my car saying so. Also the total amount I paid was pretty expensive. More

Jason was awesome. He kept us in the loop as to when the part was ordered, arrived and installed. I came to this location as my wife reffered them. part was ordered, arrived and installed. I came to this location as my wife reffered them. More

Very well known for problem solving.It just took 1 hour. Very well known for problem solving. It just took 1 hour. Other dealer couldn't find actual issue. Also he was very kind to explain details. Very well known for problem solving. It just took 1 hour. Other dealer couldn't find actual issue. Also he was very kind to explain details. More

Was handed off mid sale to another person which felt very weird. He said he had to leave early. Paperwork process was sloppy and had to redo three times. Seems like there was no communication with the team t weird. He said he had to leave early. Paperwork process was sloppy and had to redo three times. Seems like there was no communication with the team there. Disappointing. More

I arrived at 4 pm and didn’t leave til after 7. I thought I was quoted one price but end up with another price. I called the next day to the sales person I was switched around omg left message no return call I was quoted one price but end up with another price. I called the next day to the sales person I was switched around omg left message no return call. I called very next day told the sales person I’m having trouble with my brakes - yeah I’m still waiting on his return call. I have no spare no mats for the car😡. I asked about gap ins I was told the bank wouldn’t allow it for a 2016🤨. I really hate buying cars because I feel like I get the short end of the stick every time and this is my second time buying from BoB Rohrhman. I hope this car last me a long time because I can’t take another car salesman😡!!!! I spoke with the person that sold me the car I expressed my feelings. I told him if a customer purchase a car from you and explain that they’re having car trouble - you should return their call. When I arrived at the dealership my salesman told me he was busy that’s why he hadn’t returned my call but when I walked in he was having a conversation with a co-worker. If I could do it all over again I would not purchase anymore vehicles from Bob Rohrman. 😡😶 More

Where should I start ,well I had a car with negative equity and filled out the credit application,got a call from the salesman that they got an approval on getting a Kia stinger .I didn’t want to put mo equity and filled out the credit application,got a call from the salesman that they got an approval on getting a Kia stinger .I didn’t want to put money down but had too cause that’s the only way I can get the car so fine.I got to the dealer salesman was like we are good to go this is your payment and and loan details and I asked is it for sure cause alot of dealers say that to get you into the building and then you sit for hours and then the deal doesn’t go thru,he said no it’s 100 % good .So we go into finance office sign a bunch of papers and I asked the finance guy ,so you guys got an approval he said yes do this guy should know what he is talking about.He shook my hand took the car home and I was so happy.On the way home on the highway the car was making a humming noise didn’t sound good .Called the salesman told me to bring it in.So I left it there for a day and a half they said the brakes need to be resurfaced and I told the service guy it’s a brand new car how could this happen he said from sittings ,so whatever as long as the noise is gone.I told the manager I wanted a new car for instead of this one cause if it’s already having problems one day after a buy it who knows what can happen later.He said he can’t give me another car I signed a contract I can’t give it back and get my old car ,they will fix what’s wrong with the stinger.Fine I did sign the contract hopefully no other issues come up.Today I message the service guy and ask what’s wrong with the car he said they had to resurface the rotors and it won’t be ready till tomorrow.Then I message the manager and he says in order for me to keep the stinger they want more money down or add a co signer .He said they got a partial approval which I never have heard of.They said I can pick up my old car unless I do one of the 2 options.So they can get out of a contract but I can’t.Not only did I get lied to about on a approval once but twice and the first time I wanted to take it back they said I couldn’t and now that they really didn’t have an approval they got out of the contract ,I was lied too and wasted my time .You are either approved or not never heard a partial approval and why would they let me take a car home if I wasn’t approved and 2nd of all the car I bought already had issues on the way home.These guys are liars and unprofessional they tell you what’s you want to hear.They waste your time and will never recommend anyone to this dealership!!If there was a way of rating them no stars I would!! More

Everything went good waiting for a call back for my leather seats to be treated after that happens I'll rate you at a hundred percent thank you leather seats to be treated after that happens I'll rate you at a hundred percent thank you More

Steve our salesman was outstanding. He communicated Steve our salesman was outstanding. He communicated every step of the way. One of the best car buying experiences I have ever had. We had Steve our salesman was outstanding. He communicated every step of the way. One of the best car buying experiences I have ever had. We had to special order our Telluride and we were updated every week on the status. More

Trade-in and sales Kamarie was very friendly and helpful! He made the process as quick and simple as possible. He answered all our questions and was very knowledgeable! Kamarie was very friendly and helpful! He made the process as quick and simple as possible. He answered all our questions and was very knowledgeable! More

James did a great job of assisting me with the purchase of my 2015 Taurus SHO. Everyone at the dealership was courteous and helpful, and the car exceeds my expectations. of my 2015 Taurus SHO. Everyone at the dealership was courteous and helpful, and the car exceeds my expectations. More