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Schaumburg Kia
Schaumburg, IL
2,737 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,737 Reviews of Schaumburg Kia
September 14, 2020
Mark in Service did a great job of communicating about our telluride safety recall. Initial responders answered, “I don’t know” to our questions. Unprofessional! our telluride safety recall. Initial responders answered, “I don’t know” to our questions. Unprofessional! More
by JTDAVY
Verified CustomerEmployees Worked With
Mark
September 14, 2020
Bob Rohrman Kia Service dept is very reliable with easy and flexible appointnent times and expected completion times. Text notifications tell you when service is done. and flexible appointnent times and expected completion times. Text notifications tell you when service is done. More
by Mike O
Employees Worked With
Tony Gray
September 14, 2020
Got a very deal on a used vehicle. The car was very clean and as advertised. A salesperson tried to include some extras related to anti-theft but were willing to remove the charge. The wait was very long to and as advertised. A salesperson tried to include some extras related to anti-theft but were willing to remove the charge. The wait was very long to complete the purchase but overall friendly staff. More
by BEWEBSTER
Employees Worked With
Klaudia Tatkowska
September 14, 2020
Absolutely great and friendly service from tony awesome explanations and advice when servicing my suv. The wait was quite long but it’s expected.i explanations and advice when servicing my suv. The wait was quite long but it’s expected.i More
by FMARCOS80
Employees Worked With
Tony Gray
September 13, 2020
Great service and team. Tony is a excellent service manager and attentive to the customer needs. This dealership is better than any other Kia dealership. Good job! manager and attentive to the customer needs. This dealership is better than any other Kia dealership. Good job! More
by EARLDDUNNSR
Employees Worked With
Tony Gray
September 10, 2020
I had a very positive experience. I had purchased my car at another Kia dealership who wasn’t providing good service, and will continue to drive farther for the superior service I received here. at another Kia dealership who wasn’t providing good service, and will continue to drive farther for the superior service I received here. More
by SILBERPAD
Employees Worked With
Jose
September 09, 2020
Tony, in service, was the best! Starting with the initial phone call, he was on it! He was straightforward and honest, which is not something i've come to find at this dealership. He didnt try to sell b.s. o phone call, he was on it! He was straightforward and honest, which is not something i've come to find at this dealership. He didnt try to sell b.s. or pressure me. He was fantastic. 5 stars isn't enough for Tony. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ More
by 4M.NIKKI4
Employees Worked With
Tony Gray
September 09, 2020
We bought a 2014 Cadenza when it was 2 years old and had 15,000 miles. It was a complete lemon. It was in the shop for about 5 months over a period of four years. We were constantly battling to have the 15,000 miles. It was a complete lemon. It was in the shop for about 5 months over a period of four years. We were constantly battling to have the warranty honored. Service was horrible at Bob Rohrman, as the service department was understaffed. The Kia Customer Service support team was even worse than the one at the dealer. They said they didn’t have a clue as to why it was taking more than one month to fix the car and they would work with the dealer to resolve the issue. They didn’t return my call for more than one month as I sought answers. When I finally got to speak with someone, they said it was not their problem because Bob Rohrman Schaumburg Kia was not owned by them and they didn’t own the warranty. I asked to speak to the person’s supervisor, but she refused to transfer me to anyone. I have never seen such poor customer service. It was bizarre behavior by Kia’s employees - I would NEVER buy a vehicle from KIA More
by Lexus ES 300 H Owner
Employees Worked With
Not an employee specific problem. Understaffed and poor quality vehicle problem
